Front Of House Manage - Talent Pool

SPS

CLIENT SERVICES SUPERVISOR  📍 New York, New York, United States On-site ---------------------------------------------------------------------------------------------------------------------------------- The Client Service Supervisor is a hands-on, client-facing leadership role responsible for overseeing daily operations across the front-of-house reception, conference center, mailroom, shipping/receiving, and facilities support teams at the client site. This role is ideal for a polished, service-oriented supervisor with experience in hospitality, hotel concierge, conference center operations, corporate reception, or high-touch client service environments. The primary focus of this position is leading the front-of-house reception team and ensuring a professional, welcoming, and seamless client and visitor experience. The supervisor will also provide operational leadership to the mailroom and facilities support teams, ensuring all onsite services are delivered efficiently, consistently, and at a high standard. This individual must lead by example, remain flexible, and be willing to step into daily operations as needed to ensure service continuity, proper coverage, and an exceptional workplace experience for employees, guests, and client stakeholders. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU'LL DO: • Lead and oversee daily front-of-house reception operations, ensuring a polished, professional, and welcoming experience for all visitors, employees, and client stakeholders • Supervise and coordinate conference center, reception, mailroom, shipping/receiving, and facilities support functions • Manage, coach, and develop the reception team with a strong focus on hospitality, professionalism, communication, and service excellence • Serve as a working supervisor by stepping into reception, conference center, mailroom, or facilities support roles during coverage gaps, absences, peak periods, or special events • Ensure conference rooms, meeting spaces, visitor areas, and front-of-house spaces are maintained to client standards • Support meeting and event logistics, including room readiness, visitor coordination, wayfinding, and communication with internal teams • Develop and manage team schedules to ensure appropriate staffing coverage across reception, mailroom, and facilities support operations • Monitor workloads and adjust staffing as needed to meet service levels, client expectations, and business needs • Build and maintain strong relationships with client stakeholders, employees, visitors, and onsite team members • Act as a primary point of contact for client communication, service requests, escalations, and issue resolution • Lead, coach, and motivate team members to deliver a high-touch service experience and meet performance standards • Learn and maintain proficiency in all onsite service functions to provide effective backup support when needed • Provide regular feedback, reporting, and service updates to both the client and SPS leadership • Identify opportunities to improve service delivery, front-of-house processes, workflow efficiency, and overall client experience • Ensure compliance with company policies, client requirements, safety procedures, and operational standards ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE'RE LOOKING FOR: • High school diploma or GED required • Minimum of 2 years of supervisory or team lead experience required • Experience in hospitality, hotel concierge, conference center operations, corporate reception, front desk management, guest services, or a high-touch client service environment strongly preferred • Strong customer service and hospitality mindset with a polished, professional presence • Proven ability to lead, coach, develop, and manage a diverse onsite team • Experience managing schedules, staffing coverage, workload distribution, and daily service operations • Excellent communication, interpersonal, and problem-solving skills • Ability to build trust and maintain strong working relationships with clients, visitors, employees, and internal teams • Highly organized with strong attention to detail and the ability to multitask in a fast-paced, client-facing environment • Proactive, solutions-driven, and comfortable handling escalations with professionalism and urgency • Flexible and willing to step into various operational roles as needed, including reception, conference center support, mailroom, and facilities-related tasks • Comfortable working in a professional corporate environment with a strong focus on presentation, service standards, and client experience ---------------------------------------------------------------------------------------------------------------------------------- PREFERRED QUALIFICATIONS: • Prior experience in a hotel, corporate hospitality, concierge, conference center, executive reception, or guest services environment •  Experience supporting meeting room coordination, events, visitor management, or front-of-house operations •  Experience overseeing mail services, shipping/receiving, facilities support, or similar onsite workplace services •  Previous experience in a client-facing onsite services environment  ---------------------------------------------------------------------------------------------------------------------------------- Travel: None or negligible Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $93,000—$93,000 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

SPS

Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.  Job Overview:  The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.  Duties and Responsibilities:  Mail Services * Provides exceptional world class service to all clients (in all forms of communication). * Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures. * Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services * Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality. * Provide binding services such a GBC, Velo, Coil, and Wire Internal * Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper). * Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services  * Maintains the Office Services Center area in a neat and orderly fashion. * Service and replenish the pantry, conference, kitchen, or meetings areas. * Provides general and preventative office maintenance & repair duties. * Oversees office equipment maintenance and safety tests. * Breakroom organization, cleaning, and stocking. * Meeting room and conference room set ups. * Monitors level of office supplies on the floors while replenishing. * Inventories office supplies and orders accordingly. Front of House * Provides reception or concierge (front of office) coverage as needed. * Welcome guests receive and catalog guest information, and orient new clients. * Represent SPS Global and our clients positively in all interactions (in person, on the  phone, and over email) * Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service * Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams. * Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients. * Answers and properly routes global calls, * Logs visitors into the registration system. * Provides light administrative support to staff as directed Competencies: * Strong verbal and written communication skills. * Excellent customer service skills. * MS Office Suite experience with intermediate to expert competency. * Ability to handle multiple tasks simultaneously. * Good organizational skills. * Working knowledge of MFD (Multi-Functional Device) equipment. * Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. * Possesses ability to work independently and capable of completing projects. * Proactively seeks out additional work during downtime. * Builds professional relationships with customers and other teams. * Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: * High School Diploma (or equivalent) required. * 6+ months prior work experience preferred. * Ability to work assigned work hours determined by manager. * Excellent organizational and time management skills. * Analytical abilities and aptitude in problem-solving. * Superb written and verbal communication skills. * Current knowledge or ability to learn computer-based systems required for functions of position. * Required to maintain an overall professional appearance and attitude. * Adhere to all policies and procedures required. Physical Demands: * Approximately 50% of the time this position requires the below physical demands. * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance. * Ability to walk bend, kneel, stand, and/or sit for an extended period of time. * Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery. * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel:  * Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation. * Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need. * Travel distance will be predominately within the FSS’s assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $20—$20 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

SPS

Job Title: Office Services Specialist - On Call (Temporary) Reports To: The Office Services Specialist - On Call (Temporary), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.  Location: In-Person Job in San Diego, California (This role is primarily based at the main client site; however, you may be required to travel to different locations depending on business needs. All additional assignments will be within a 25-mile radius of the main client site.) The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.  Duties and Responsibilities:  Mail Services * Provides exceptional world class service to all clients (in all forms of communication). * Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures. * Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services * Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality. * Provide binding services such a GBC, Velo, Coil, and Wire Internal * Performs daily key operations of convenience multi-function devices (ensuring  functionality, replenish toner/paper). * Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services  * Maintains the Office Services Center area in a neat and orderly fashion. * Service and replenish the pantry, conference, kitchen, or meetings areas. * Provides general and preventative office maintenance & repair duties. * Oversees office equipment maintenance and safety tests. * Breakroom organization, cleaning, and stocking. * Meeting room and conference room set ups. * Monitors level of office supplies on the floors while replenishing. * Inventories office supplies and orders accordingly. Front of House * Provides reception or concierge (front of office) coverage as needed. * Welcome guests receive and catalog guest information, and orient new clients. * Represent SPS Global and our clients positively in all interactions (in person, on the  phone, and over email) * Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service * Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams. * Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients. * Answers and properly routes global calls, * Logs visitors into the registration system. * Provides light administrative support to staff as directed Competencies: * Strong verbal and written communication skills. * Excellent customer service skills. * MS Office Suite experience with intermediate to expert competency. * Ability to handle multiple tasks simultaneously. * Good organizational skills. * Working knowledge of MFD (Multi-Functional Device) equipment. * Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. * Possesses ability to work independently and capable of completing projects. * Proactively seeks out additional work during downtime. * Builds professional relationships with customers and other teams. * Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: * High School Diploma (or equivalent) required. * 6+ months prior work experience preferred. * Ability to work assigned work hours determined by manager. * Excellent organizational and time management skills. * Analytical abilities and aptitude in problem-solving. * Superb written and verbal communication skills. * Current knowledge or ability to learn computer-based systems required for functions of position. * Required to maintain an overall professional appearance and attitude. * Adhere to all policies and procedures required. Physical Demands: * Approximately 50% of the time this position requires the below physical demands. * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance. * Ability to walk bend, kneel, stand, and/or sit for an extended period of time. * Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery. * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel:  * Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation. * Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need. * Travel distance will be predominately within the FSS’s assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $23—$25 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.