Atlassian Lead – rådgivning, salg og løsninger i én rolle

Graphcore

At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence. JOB SUMMARY We are seeking a highly experienced Lead Atlassian Cloud Platform Engineer to own our Atlassian Cloud ecosystem. This includes multiple sites and environments used for cross-company collaboration.  This role is responsible for maintaining the architectural integrity, security stance, and scalable expansion of the Atlassian platform. An important part of this position involves creating and managing a configuration-as-code environment. In this setup, platform settings are handled via APIs, pipelines, and source control instead of manual management, which guarantees consistency, traceability, and adherence across all locations.  You will serve as the primary platform owner, setting standards, ensuring governance, and promoting self-service features that help teams work efficiently while keeping security and configuration intact.  Collaborating with Project Managers, engineering teams, and partners, you will build scalable workflows. You will also guide platform growth and ensure the Atlassian environment adapts to the organisation’s changing requirements. This role begins with an active role that includes daily support, configuration, and onboarding efforts. At the same time, it involves growing the Atlassian platform team and setting up scalable processes.  THE TEAM You’ll be joining a multi-disciplinary team with strong technical skills and a very encouraging culture. We work closely together, regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you! RESPONSIBILITIES AND DUTIES * Manage and maintain multiple Atlassian Cloud sites, ensuring secure collaboration spaces that span different companies * Act as the authoritative decision-maker for Atlassian configuration, preventing configuration drift and ensuring architectural consistency in all builds * Define and enforce governance standards aligned with audit, compliance, and security requirements * Establish and maintain a configuration-as-code operating model, ensuring all configuration is provisioned and managed through source control, APIs, and CI/CD pipelines * Build and maintain automated identity and access provisioning, coordinated with Azure AD (or equivalent), ensuring access follows established rules and is auditable * Lead automation efforts for project provisioning, workflows, permissions, and scheme management * Develop and evolve self-service capabilities to standardise project setup and reduce administrative overhead * Define and maintain best-practice configuration patterns across Jira and Confluence * Ensure secure separation of internal and third-party collaboration environments, with awareness of data governance, export controls, and security boundaries * Conduct Root Cause Analysis (RCA) on platform and workflow issues and implement preventative improvements * Act as the final point of contact for complex Atlassian issues and provide enterprise-level support * Deliver professional advice to Project Managers and engineering teams across diverse workflows and delivery models * Provide direct assistance when needed, including collaborating with Project Managers and teams to set up projects and workflows, ensuring they align with platform standards and governance * Coordinate identity and access integrations and drive automation of administrative processes through scripting and tooling * Build, mentor, and grow the Atlassian platform team, defining clear roles, responsibilities, and methods of collaboration * Proactively identify improvement opportunities and drive solutions. CANDIDATE PROFILE Essential: * Extensive experience coordinating Atlassian Enterprise Cloud * Proven experience operating as a lead or primary Atlassian platform owner * Strong automation expertise (Jira Automation, REST APIs, scripting) * Demonstrated experience implementing configuration-as-code approaches for SaaS platforms * Experience automating project configuration and enforcing standardisation at scale * Strong understanding of access control based on user identity and automated provisioning models * Experience connecting Atlassian with Azure AD (or a similar IdP) * Experience working in audit-controlled or governance-heavy environments * Experience crafting secure multi-tenant or cross-company collaboration environments * Solid understanding of data governance, security boundaries, and compliance considerations * Proficient scripting abilities (e.g. PowerShell, Python, Go) and familiarity with CI/CD pipelines * Strong collaborator management and consultancy skills * Proven ability to operate independently, set direction, and deliver outcomes DESIRABLE * Atlassian certifications * Experience building internal self-service platforms * Experience directing large-scale collaboration efforts across multiple companies * Familiarity with DevOps tooling and infrastructure-as-code concepts * Experience defining enterprise-wide workflow standards We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.

TIMETOACT GROUP

WOFÜR WIR DICH SUCHEN Zur Weiterentwicklung und Absicherung unserer Atlassian-Plattform planen wir den Aufbau einer zusätzlichen Position im Bereich GROUP IT. Der Fokus der Rolle liegt auf der technischen und konzeptionellen Steuerung zentraler Atlassian-Themen sowie der engen Zusammenarbeit mit unserem strategischen Atlassian-Partner catworkx. Als IT Service Lead - Atlassian (w/m/d) übernimmst du die Verantwortung für unsere Atlassian-Service-Landschaft, koordinierst externe Partner und optimierst Support- und Service-Prozesse mit Blick auf Qualität, Sicherheit und Innovation. Du bist zentrale Ansprechperson rund um unsere Atlassian-Plattform und stellst einen reibungslosen Betrieb sowie professionellen Support sicher. Gemeinsam mit externen Dienstleistern entwickelst du unsere Service-Prozesse kontinuierlich weiter und bringst neue Technologien gezielt zum Einsatz. WAS DU BEI UNS BEWEGST * Administration der Atlassian Cloud: du betreust und konfigurierst unsere Atlassian-Cloud-Produkte Jira, Jira Service Management und Confluence. Dazu gehören die Best Practices zu Workflows, Berechtigungen, Feldern und Benachrichtigungen. * Dienstleister-Steuerung: du koordinierst den IT-Support rund um die Atlassian Produkte. Dabei steuerst und überwachst du den externen Dienstleister (Projekt-, Incident- und Problem Management), stellst die Einhaltung von SLAs sicher und fungierst als Berater und Eskalationsstelle für komplexe Anfragen. * Sicherheits- und Zugriffsmanagement: du bist Ansprechpartner für unsere IAM-Verantwortlichen bezüglich Atlassian Guard (ehemals Atlassian Access) und sorgst für die Umsetzung unserer Sicherheitsrichtlinien in der Cloud. * Innovation & AI-Integration: du beobachtest neue Entwicklungen im IT-Service-Management und bringst Ideen ein, wie moderne Technologien – insbesondere KI – compliant zu unseren Richtlinien in Support-Prozesse und Atlassian-Tools integriert bzw. verbessert werden können (z. B. intelligente Ticket-Kategorisierung oder Chatbot-Integrationen). * Automatisierung und Skripting: du entwickelst Lösungen zur Automatisierung von Abläufen und Prozessen und passt Jira und JSM an unsere Anforderungen an. WAS DU MITBRINGST * Du besitzt ein erfolgreich abgeschlossenes Studium der (Wirtschafts-)Informatik oder eine vergleichbare IT-Ausbildung. * Du hast mehrjährige Berufserfahrung in der Administration von Atlassian-Produkten (insbesondere Jira und idealerweise Jira Service Management) in einer Cloud-Umgebung. * Deine tiefgehende Kenntnisse der Atlassian-Toollandschaft wie mit Konfiguration von Jira-Projekten, Workflows und Berechtigungskonzepten. * Deine Erfahrung mit Atlassian Guard/Access oder ähnlichen Security-Tools ist von Vorteil. * Du bist vertraut mit IT-Service-Management (ITSM) Prozessen und bringst gerne ITIL-Kenntnisse mit und hast idealerweise Erfahrung in der Unterstützung von Support-Teams oder der Optimierung von Serviceprozessen. * Deine ausgeprägte kommunikative Fähigkeiten in Deutsch und Englisch (schriftlich wie mündlich). So kannst du kannst du Anforderungen aus Fachabteilungen verstehen, mit Dienstleistern auf Augenhöhe kommunizieren und komplexe Sachverhalte verständlich erklären. * Du besitzt analytisches Denkvermögen, eine proaktive und lösungsorientierte Arbeitsweise sowie Teamgeist. * Wenn du Skript- und Automatisierungskenntnisse (Groovy , ScriptRunner, Python, Shell, PowerShell) besitzt, ist das für die Rolle hilfreich aber kein Muss. * Dein Interesse an neuen Technologien, insbesondere an Anwendungen von Künstlicher Intelligenz im IT-Bereich, runden dein Profil ab. Du findest dich (noch) nicht in allen Punkten wieder? Kein Problem! Wir freuen uns trotzdem auf deine Bewerbung. Wir unterstützen dich gerne dabei, in die Rolle reinzuwachsen. WAS WIR DIR BIETEN Womit wir dir einen echten Mehrwert bieten: * Du findest deinen Platz in einem flexiblen, dynamischen und stets hilfsbereites Team * Du hast von Anfang an ein hohes Maß an Verantwortung und somit eine steile Lernkurve * Workation bietet dir die Möglichkeit für eine gewisse Zeit mobil aus dem EU-Ausland oder den EFTA-Staaten (Island, Liechtenstein, Norwegen, Schweiz) zu arbeiten * Betriebliche Altersvorsorge und Berufsunfähigkeitsversicherung bieten den Rahmen für deine Vorsorge * Möglichkeiten wie z.B. Jobrad, Jobticket/Klimaticket oder ein Firmenwagen sorgen für deine Mobilität * Betriebliches Gesundheitsmanagement sowie die Bezuschussung von Sportangeboten wie z.B. URBAN SPORTS CLUB und Just Fit helfen dir gesund und aktiv zu sein * Deine Empfehlungen honorieren wir mit einer Prämie (Mitarbeitenden-Empfehlungsprogramm) * Durch legendäre Afterwork Events wie Cocktailabend, Kicker-Turnier, Hackathon lernst du uns besser kennen  Was für uns selbstverständlich ist und Ausdruck unserer WIR-Kultur: * Mobiles und flexibles Arbeiten sorgt für deine optimale Work-Life Integration * Regelmäßige Aus- und Weiterbildungen und Förderung individueller Zertifizierungen bringen dich weiter * 30 Tage Urlaub, Sonderurlaub und individuelle Sabbatical Regelungen bieten dir Auszeit und Entspannung * Die Hardware kannst du auch für private Zwecke nutzen * Softgetränke sowie Kaffee und Tee kriegst du bei uns kostenlos * Großartige Firmenevents machen unsere Kultur für dich erlebbar  *Die abgebildeten Leistungen können je nach Unternehmen, Standort und Land leicht variieren. ÜBER UNS Vielfalt, Innovation und Teamgeist – das ist die TIMETOACT GROUP. Mit mehr als 1.700 Kolleginnen und Kollegen arbeiten wir in 25 Städten in Deutschland, Österreich und der Schweiz sowie in Niederlassungen in Italien, den Niederlanden, Spanien und den USA. Ergänzt wird unser Netzwerk durch Service Hubs in Mittelamerika, Mittel- und Osteuropa sowie Südostasien. 2025 haben wir gemeinsam einen Umsatz von über 460 Millionen Euro erwirtschaftet und wachsen weiter. Als führender IT-Dienstleister gestalten wir für Unternehmen, Konzerne und öffentliche Einrichtungen die digitale Transformation. Wir beraten zu IT-Strategien, beschleunigen die Cloud-Transformation und setzen auf AI, Data, Software- und System-Engineering, um zukunftsfähige Lösungen zu entwickeln. Gemeinsam mit starken Partnern wie AWS, Atlassian, Google, Microsoft, IBM und SAP helfen wir unseren Kunden, das volle Potenzial ihrer Cloud-Plattformen auszuschöpfen. Bei uns arbeitest du gruppenübergreifend in einem starken Netzwerk aus spezialisierten Unternehmen. Unser WIR ist unsere Stärke – und deine Chance, dich einzubringen, weiterzuentwickeln und die digitale Welt aktiv mitzugestalten. * Geschlecht, Herkunft, sexuelle Orientierung, Alter und religiöse Ausrichtung spielen bei uns keine Rolle – wichtig sind uns stattdessen das funktionierende Team, gegenseitiger Respekt, Wertschätzung, sowie Motivation und Spaß an der Arbeit.

Valiantys

About Valiantys    Valiantys transforms how organizations work by delivering expert solutions that increase enterprise and team agility. Valiantys unlocks the full value of Atlassian’s System of Work, helping customers revolutionize product development, streamline enterprise service management (ESM), and accelerate cloud transformation. Federal and highly regulated organizations trust Valiantys to help them maximize the potential of Atlassian solutions and reach their goals. More information about Valiantys is available at www.valiantys.com.   Job summary    As a Senior Account Manager, you will be a trusted partner to C-level clients, responsible for positioning and selling high-value consulting and professional services engagements that drive digital, agile, and organizational transformation. You will identify strategic opportunities, shape tailored service solutions, and orchestrate internal consulting and delivery teams to maximize value and drive sustainable revenue growth.   You will build and manage senior-level relationships, ensure alignment between delivery and client expectations, and contribute to the overall commercial strategy. You will leverage value-based selling and Win-Win-Win (Client-Atlassian-Valiantys) positioning to create measurable impact for clients, your organization, and partners. This role requires complex selling and networking skills (not transactional or license-focused) to grow accounts beyond €2M, along with top-grade communication to align internal teams and engage effectively with C-level stakeholders.   This position is based in Bern ideally. We can also propose a full remote policy.   Consultative Sales & Transformation Leadership - Lead discovery and advisory discussions with senior stakeholders to identify business challenges and transformation priorities. - Partner with consultants to develop service proposals aligned with customer objectives.   Sales and Revenue Generation - Develop and execute a territory plan by identifying key prospects, setting objectives, and allocating resources (e.g., marketing campaigns) to maximize sales opportunities. - Pursue new business within strategic enterprise accounts and whitespace prospects (75%). - Identify, qualify, and shape complex consulting and service opportunities within strategic accounts, working closely with our consulting leadership to design high-impact transformation programs.”   Client Relationship Management - Build and maintain long-term client relationships through regular communication, fostering trust, loyalty, and satisfaction. - Lead complex sales scenarios, collaborating with client C-suite, senior management, and internal teams to address needs and secure deals. - Collaborate with strategic partners to drive co-selling initiatives, deepen partnerships, and create new business opportunities. - Ensure client satisfaction by addressing concerns and providing timely support. - Support and occasionally lead presentations and product demonstrations to prospective clients.   Forecasting and Reporting - Submit accurate sales forecasts and reports, ensuring your team maintains the same accuracy and timeliness. - Contribute to strategic and account planning by offering insights and strategies for client engagement and long-term growth. - Monitor your portfolio’s sales performance regularly to adjust strategies and meet targets. - Ensure compliance with reporting standards and oversee key financial metrics.   Knowledge Development and Accreditation - Stay informed on product knowledge, especially Atlassian solutions, to provide informed recommendations. - Obtain and maintain certifications, including Atlassian accreditation, to support sales efforts and credibility.   Collaboration and Team Effort - Lead and collaborate with internal teams to ensure seamless service delivery and client satisfaction. - Work with other Account Managers to ensure cohesive regional strategies and share best practices. - Participate in and lead team meetings, establishing effective rituals and fostering collaboration.   What you need to be successful   You have 7 years of experience in IT or professional services sales, ideally in consulting, cloud transformation, or enterprise solution delivery. You have a proven record of selling high-value, multi-year consulting engagements—not software licenses—and can hunt and develop new enterprise accounts, with prospecting representing a significant portion of your activity.   Experience with Atlassian tools is desirable, but expertise in transformation and organizational change is more important.   You are target-driven and excel in a performance-oriented environment, consistently converting opportunities into results. You bring strong strategic thinking, developing and executing account and territory plans based on data and market insights, and you navigate complex sales cycles to close high-value deals. You naturally build trust and long-term relationships with C-level executives and key stakeholders through a consultative, client-centric approach.   You have an entrepreneurial mindset, proactively identifying opportunities to improve processes, lead initiatives, and enhance performance. Leadership skills are a plus, including the ability to inspire and guide a team, set clear goals, and deliver results.   A strong communicator, you clearly present ideas to clients and internal stakeholders, influencing decisions at the executive level.   You are comfortable dealing with clients in English & German. French would be the cherry on the cake !   If you are ready to develop strategic accounts, achieve ambitious goals, and make a real impact, we would love to hear from you. As our team operates internationally, we kindly ask that CVs be submitted in English.