Night Receptionist - Soho House Amsterdam

Soho House

The venue… SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping. The role... At Soho House the Night Audit performs end-of-day accounting tasks and overnight front desk duties. He assists late-night guests, process check-ins and check-outs, and address other customer requests. He also audits, reconciles, and balances daily financial activities. Responsibilities... * Check in guests, answer phones and take reservations * Respond to guest complaints, requests and emergencies * Process invoices, post checks to vendors and distribute employee checks * Reconcile accounts * Balance the cash drawer and log receipts * Investigate and resolve out-of-balance accounts * Keep accurate financial records and ledgers * Help prepare for forecasts and audits * Coordinating with other departments to ensure smooth operations and guest satisfaction * Handling guest requests and complaints in a timely and professional manner * Ensuring compliance with hotel policies and procedures, as well as legal and safety regulations Maintaining a clean and organized front desk area Benefits... * 2 paid 'Volunteer Days' per calendar year (to support charitable causes). * Soho Friends Membership * Monthly movie screenings in the in-house cinema with current movies * Monthly workout opportunities (including inter-departmental). * Weekly Yoga/Pilates classes * 50% discount on our Cowshed products * Enjoy one moving day per year fully paid * Discounts with external providers (corporate benefits) We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.

Soho House

7 Month Fixed Term Contract - Maternity Cover The Role…  At Soho House, as the Night Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations.  You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Ensure every member and guest is welcomed warmly and professionally during overnight hours, recognising members by name where possible and creating a calm, reassuring first impression. * Manage incoming phone calls overnight, responding to general enquiries, late-night requests, room-related questions, and messages for members and teams, escalating where appropriate. * Maintain strong knowledge of House operations, including opening hours, amenities available overnight, emergency procedures, and key contact points. * Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure working environment. * Support overnight guest movements, including late arrivals, early departures, and coordinating access to rooms or facilities where required. * Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow-up actions are clearly logged. * Assist guests with lost property, coats, or personal items left at the House, following correct procedures. * Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team. * Contribute to a welcoming and positive overnight atmosphere by remaining approachable, calm, and professional at all times. * Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations. * Maintain up-to-date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2–3 years’ experience in a front desk role  * Experience in luxury hospitality or private members clubs  * Strong leadership and team coordination skills  * Excellent verbal and written communication  * Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)  * Calm under pressure and adept at resolving issues with a guest-first mindset  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £16.50—£16.50 GBP

Soho House

Soho House & Co. – Barcelona. The place…  Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. Job Purpose As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.    Main Duties * Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. * Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department. * Learn about all the different services and how much Soho House Gym & Spa has to offer. * Maintain a clean, sanitary and safe environment: reception area. * Manage members lists, bookings Spa services and Booking personal training classes * Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. * Build a positive relationships with members and guest. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. Requirements A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Strong attention to details * Excellent customer service * Fluent in English and Spanish * Organised and reliable Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions * Excellent interpersonal, communication and problem solving skills.  What we are offering? * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Team Room Rates; Any Bedroom, Any House, $100 a night * Birthday Day Off * Discount on Cowshed products and Soho Home (up to 50%) * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more