Senior Team Lead Credit Risk

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. TEAM LEAD CREDIT RISK EMEA (BASED IN AMSTERDAM) As the Credit Risk Team Lead for EMEA, you will lead an Amsterdam-based team of high-performing risk professionals. You will primarily manage merchant acquiring and chargeback risk across a diverse portfolio of global enterprise brands. Your core mission is protecting Adyen from portfolio losses due to chargeback exposure, merchant insolvency, and systemic operational fraud. In this role, you will coach and guide the team, ensure the delivery of high-quality risk assessments, and collaborate closely with our regional risk hubs in Chicago and Singapore. You will partner with Commercial, Product, and Legal colleagues to balance business growth with sharp, proactive risk management. WHAT YOU’LL DO * People Leadership: Lead, mentor, and scale the Amsterdam-based risk team. Support professional growth through regular coaching, goal-setting, and playing a key role in recruiting top-tier risk talent. * Risk Mitigation: Oversee the monitoring and mitigation of credit, acquiring, and chargeback risks across a growing EMEA merchant portfolio, ensuring exposures remain within Adyen’s risk appetite. * Stakeholder Collaboration: Engage with internal stakeholders (Commercial, Legal, Product) to align on risk decisions, optimize merchant onboarding, and support product developments. * Process Optimization: Drive the design and execution of scalable, data-driven credit risk practices and automated workflows to enhance team efficiency. * Escalation Management: Serve as the senior regional escalation point for complex risk cases, high-exposure chargeback reviews, and sudden merchant performance shifts. * Performance & Culture: Set clear objectives, track team performance, and report key risk metrics to Senior Leadership while fully embodying the Adyen Formula. WHO YOU ARE * Experienced Leader: You bring a minimum of 2 years of direct people leadership experience, specifically leading risk or operations teams within the payments or banking sectors. * Domain Expert: You possess a strong background in merchant acquiring risk, chargeback management, and card scheme rules (Visa, Mastercard, etc.), with a proven track record of managing enterprise-level portfolios. * Strategic & Analytical: You love diving into data to spot trends, but you can also zoom out to build scalable credit risk processes that don’t bottleneck commercial growth. * Cross-Functional Collaborator: You are comfortable working alongside product, engineering, and legal teams to improve risk monitoring tools and workflows. * Strong Communicator: You are a clear, direct communicator capable of navigating high-stakes conversations with enterprise merchants, card networks, and internal senior executives. * Adaptable: You thrive in an international, rapidly changing, and low-ego environment. * Location: You are currently based in, or are willing to relocate to, Amsterdam. ADDITIONAL INFORMATION * Travel: Occasional international travel may be required to collaborate with global team members in our Chicago and Singapore offices. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

THIS IS ADYEN Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. TEAM LEAD - HARDWARE PARTNER ENGINEERING  Adyen is seeking a Partner Engineering Manager to build and lead our Hardware Partner Engineering function. This is a hands-on player-coach role: you'll manage a small team of Partner Engineers while personally owning the technical relationship with one of our key terminal OEM partners. You will be Adyen's primary day-to-day technical interface with our hardware OEM partners, driving OEM accountability on open issues, representing our product strategy, and building the tooling and processes this function needs as it scales. As Adyen evolves its hardware offerings to incorporate more customer needs (e.g. loyalty) and interactive experiences, the need for a dedicated and technically astute team managing this partner surface will only grow. This role is foundational to that effort: you'll be one of the first people to staff and shape this function, establishing how Adyen manages OEM technical relationships for years to come. The ideal candidate combines direct engineering or systems experience (ideally in embedded/hardware or device-adjacent environments) with proven people leadership, and brings a proactive, high-agency mindset to building a team and function from an early stage. WHAT YOU'LL DO: * Manage and coach a small team of Hardware Partner Engineers, each working with a specific OEM, while personally owning day-to-day technical coverage of one OEM relationship yourself. * Act as Adyen's primary technical point of contact for assigned OEM partner(s): debugging, reproducing, documenting, and driving issues to resolution, escalating internally when necessary. * Drive internal alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial teams on prioritization of OEM issues and requests, ensuring OEMs are focused on Adyen's highest-priority issues. * Partner with the Hardware Integrity and other cross-functional teams to deploy tooling, automation, and process improvements with OEM partners to scale quality efforts beyond manual ticket-chasing. * Partner with Commercial counterparts to drive proactive improvements to the Adyen payment experience on partner devices (e.g., performance, reliability), not just reactive bug-fixing. * Build the operating model for this still-early function: define team structure, ways of working, and escalation paths as Adyen adds OEM relationships and device coverage under the hardware independence strategy. * Establish and maintain senior-level relationships with OEM partners (e.g. Verifone, Castles), including regular business reviews and escalation management. * Use Adyen's planning processes to secure resources and align senior stakeholders on team direction as scope grows. WHO YOU ARE: * 5+ years of hands-on technical experience (software/systems engineering, embedded systems, or technical program management), ideally with exposure to hardware, embedded, or device-level environments. * Direct people management experience, or clear readiness to step into a first management role, with a track record of coaching and developing technical, partner-facing Partner Engineers. * Comfortable diagnosing technical issues at the systems/device level and engaging credibly with OEM engineering counterparts — you don't need to be the one writing embedded firmware, but you need to understand it well enough to hold partners accountable. * Proven experience driving operational improvement — turning a backlog of recurring issues into sustainable processes, tooling, or automation rather than one-off firefighting. * Strong cross-functional communicator, comfortable driving alignment across Product, Engineering, Reliability, and Commercial teams, and navigating ambiguity in a function that is still being defined. * Ability to build trusted relationships with external partner engineering teams, including counterparts based in Asia and EMEA. * High agency: you identify opportunities, form a point of view, get alignment, and move — without waiting for the function to be fully built out around you. * Based in or willing to work from Amsterdam; comfortable with some travel and with schedules that occasionally span partner teams in Asia and US time zones. OUR DIVERSITY, EQUITY AND INCLUSION COMMITMENTS  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! WHAT’S NEXT? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Adyen

This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you. Team Lead, Technical Support As a Technical Support Team Lead, based in Amsterdam, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support.  Our team is merchant-focused, highly motivated and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams.  What you’ll do * Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices * Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale * Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers * Help define and clearly communicate objectives and key results for the Support team * Institute accountability, track team progress and success, and present results to Senior Leadership Who you are * You are a people leader who can lead and mentor a team, helping team members grow individually and as a team. You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams. * You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures * You are able to serve as an escalation point to varied technical support requests and issues * You can make quick informed decisions and prioritize requests for both internal and external stakeholders * You have strong communication skills and the ability to interact with others clearly and empathetically * Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity * You must be willing to travel occasionally, both domestically and internationally where required Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Please, note that this role is a full-time position in Amsterdam, with a hybrid work setup (3 days per week in the office). It will require a relocation in case you live outside of the Netherlands.