Lead Technician Cloud

Microsoft Sweden 1172 AB

Copilot said: Overview As a Senior Critical Environment Technician (CET) within Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help maintain the critical infrastructure that powers Microsoft’s global cloud platform. This hands-on role combines technical expertise, operational leadership, and incident management to ensure datacentre systems remain safe, reliable, and available. You will work closely with vendors, site leadership, and fellow technicians to manage maintenance activities, respond to operational incidents, mitigate risk, and support a culture of safety and operational excellence. The role also involves mentoring colleagues, troubleshooting complex equipment issues, and using monitoring and telemetry platforms to optimise system performance. CO+I is the organisation responsible for delivering the infrastructure behind Microsoft services such as Azure, Office 365, Bing, Xbox, and OneDrive. The team is dedicated to employee growth through training, career development programmes, professional certifications, and opportunities for advancement. Microsoft operates more than 200 datacentres across 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Sustainability, innovation, and operational excellence are central to how we design, build, and operate our global infrastructure. Our mission is to empower every person and organisation on the planet to achieve more. Guided by our values of respect, integrity, and accountability, we strive to create an inclusive culture where everyone can thrive. Responsibilities Act as a technical specialist within a critical environment discipline such as electrical, mechanical, controls, or generator systems. Perform advanced operational tasks independently and provide technical guidance to colleagues. Inspect and monitor critical facility infrastructure, including HVAC, electrical, mechanical, and control systems, identifying and escalating abnormal conditions. Use the Computerised Maintenance Management System (CMMS) to manage assets, maintenance activities, and work orders. Lead and coordinate incident response activities to restore service and minimise operational impact. Follow, improve, and support Emergency Operating Procedures (EOPs), Methods of Procedure (MOPs), and Standard Operating Procedures (SOPs). Perform planned, predictive, and corrective maintenance on critical infrastructure equipment. Troubleshoot systems, equipment, subsystems, and components within your area of expertise. Mentor and support technicians by sharing technical knowledge and troubleshooting expertise. Ensure compliance with all safety, security, environmental health and safety (EH&S), and operational standards. Promote a culture of accountability, teamwork, and continuous improvement. Embody Microsoft’s culture and values in all aspects of work. Qualifications Required Qualifications High School Diploma, GED, or equivalent, with significant experience in mission-critical environments such as datacentres, manufacturing, healthcare, pharmaceutical facilities, energy infrastructure, or similar industries; or equivalent practical experience. Experience within a specialised technical discipline, such as mechanical, electrical, controls, or a related field. Security Requirements Candidates must be able to meet Microsoft, customer, and/or government security screening requirements, including: Successful completion of the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. Preferred Qualifications Extensive experience working in mission-critical operations or critical infrastructure environments. Associate’s Degree, technical trade certification, military training, or other relevant technical qualifications. Advanced technical expertise within a specialised discipline and a proven ability to troubleshoot complex systems independently. Compensation & Benefits The typical base salary range for this role in Sweden is SEK 520,000 – 749,000 per year. Additional benefits and compensation may apply depending on employment type and location. For more information, visit: Microsoft Sweden Pay & Benefits Information This position will remain open for a minimum of 5 days, with applications accepted on an ongoing basis until the role is filled.

Amazon Data Services Sweden AB

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in Sweden. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data center and mission-critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high-level view while diving deep into details as needed. You will interact daily with global teams, representing Sweden Data Center Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely manner. Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events. Cross-Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in Sweden. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Basic qualifications Experience hiring, developing, and managing high-performing technical teams. 4+ years of experience operating as a manager of managers AND/OR 7+ years of relevant experience managing mission-critical facilities. In-depth knowledge of data center facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, fire detection and suppression systems, and cable reticulation systems. Fluency in English to communicate effectively with global teams. Driving license valid in EU. Preferred qualifications Bachelor’s or master’s degree in engineering or related fields. Experience managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation. Experience supporting procedures for production or mission-critical environments including ticketing, monitoring/metrics, and troubleshooting technical issues. Fluency in Swedish.

Amazon Data Services Sweden AB

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in Sweden. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data center and mission-critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high-level view while diving deep into details as needed. You will interact daily with global teams, representing Sweden Data Center Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely manner. Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events. Cross-Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in Sweden. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Basic qualifications Experience hiring, developing, and managing high-performing technical teams. 4+ years of experience operating as a manager of managers AND/OR 7+ years of relevant experience managing mission-critical facilities. In-depth knowledge of data center facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, fire detection and suppression systems, and cable reticulation systems. Fluency in English to communicate effectively with global teams. Driving license valid in EU. Preferred qualifications Bachelor’s or master’s degree in engineering or related fields. Experience managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation. Experience supporting procedures for production or mission-critical environments including ticketing, monitoring/metrics, and troubleshooting technical issues. Fluency in Swedish.