Customer Success Manager - Belgium 🇧🇪 (Dutch Speaker)

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION ⭐️ OUR ACCOUNT MANAGEMENT TEAM’S PURPOSE IS TO MAKE OUR KEY ACCOUNTS STAY AND GROW WITH ALAN. WE CREATED THE TEAM IN 2023 AND WE ARE NOW 5. WE ARE LOOKING FOR AMAZING PEOPLE TO HELP US TAKE CARE OF OUR GROWING PIPE, ESPECIALLY WITH OUR MEDIUM-TOUCH SEGMENT AND LARGE ACCOUNTS. BEING A KEY ACCOUNT MANAGER AT ALAN MEANS JOINING A TEAM OF TALENTED, COMMITTED AND PASSIONATE EXPERTS, WITH DIFFERENT BACKGROUNDS. WE MOVE FAST, WITH A LOT OF OWNERSHIP, AND ARE PROUD TO TACKLE BIG PROBLEMS! As a Key Account Manager, you will: * Handle a portfolio of strategic accounts and flagships companies * Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan * Proactively identify potential signals of dissatisfaction and implement solutions to answer them * Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins * Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers * Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability * Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams * Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams ⭐ YOUR PROFILE ⭐ ✨ We are looking for passionate people who want to bring delight to their clients ! ✨ You'll be a great fit for this role if you have: * At least 5 years of experience in a customer-facing role * Excellent track record of over-performance * Experience working with companies of more than 150 employees * Fluency in Dutch and English (French fluency is also a plus) * Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency * Excellent analytical and problem-solving skills, with the ability to create data-based reports * Great active listening skills and exceptional follow-up abilities * Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !) For this opportunity, we are aiming to hire within the C0-D level range. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. * Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners). * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION ⭐️   OUR ACCOUNT MANAGEMENT TEAM’S PURPOSE IS TO MAKE OUR KEY ACCOUNTS STAY AND GROW WITH ALAN. WE CREATED THE TEAM IN 2023 AND WE ARE NOW 5. WE ARE LOOKING FOR AMAZING PEOPLE TO HELP US TAKE CARE OF OUR GROWING PIPE, ESPECIALLY WITH OUR MEDIUM-TOUCH SEGMENT AND LARGE ACCOUNTS. BEING A KEY ACCOUNT MANAGER AT ALAN MEANS JOINING A TEAM OF TALENTED, COMMITTED AND PASSIONATE EXPERTS, WITH DIFFERENT BACKGROUNDS. WE MOVE FAST, WITH A LOT OF OWNERSHIP, AND ARE PROUD TO TACKLE BIG PROBLEMS! As a Key Account Manager, you will: * Handle a portfolio of strategic accounts and flagships companies * Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan * Proactively identify potential signals of dissatisfaction and implement solutions to answer them * Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins * Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers * Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability * Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams * Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams   ⭐ YOUR PROFILE ⭐ ✨ We are looking for passionate people who want to bring delight to their clients ! ✨ You'll be a great fit for this role if you have: * At least 5 years of experience in a customer-facing role * Excellent track record of over-performance * Experience working with companies of more than 150 employees * Fluency in French and English (Dutch fluency is also a plus) * Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency * Excellent analytical and problem-solving skills, with the ability to create data-based reports * Great active listening skills and exceptional follow-up abilities * Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !) For this opportunity, we are aiming to hire within the C0-D level range.   🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. * Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners). * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents.   IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🚀 THE CHALLENGE 🚀 Customer Success Specialists (CSS) ensure a smooth onboarding journey to key accounts and provide ongoing support throughout their partnership with Alan. They are accountable for operational excellence and long-term satisfaction of our most strategic accounts and play a critical role as Alan continue expanding Enterprise and Public sector partnerships. We are looking for senior professionals able to scale the role's process and guidelines as we move forward. The goal is to set the standards for our customized approach to onboarding! 👩‍💻 Helping Our Admins Your primary mission is to ensure operational excellence and an outstanding admin experience across a portfolio of key accounts (5 to 10 accounts per CSS). You'll be the go-to expert for complex admin topics such as affiliations, payroll management, invoicing, and billing—delivering meaningful, proactive, and delightful support while building deep expertise along the way. You will: * Train and onboard admins on Alan's product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more * Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution * Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy * Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins 👷 Building the role in Belgium All CSS actively contribute to improving Alan beyond their day-to-day support work. You'll help shape the function itself—designing processes, playbooks, and ways of working that will scale as we grow. You will: * Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews) * Contribute to team priorities depending on the period: process/tooling projects, knowledge sharing, and occasionally hiring-related work * Report on operations at the company level to ensure visibility on opportunities derived from admin insights * Collaborate closely with Key Account Managers, Pre-Sales, Customer Success Managers, and Operations to remove blockers, coordinate resolutions, and surface product/process improvements 🔍 PROFILE & SKILLS Soft Skills: * Demonstrate strong ownership and autonomy on their missions * Demonstrate growth mindset, challenges positively, learn fast * Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members * Able to embrace change, have collaborative mindset * Good listening skills, empathy and pedagogic skills. * At ease with complex conversation and/or admin conversations. Hard Skills: * Excellent and structured written & oral communication skills in both Dutch and English❗️ * Excellent problem-solving skills.: able to structure a problem, identify relevant solutions * Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously Experience: * Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication. * Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary * At ease with complex / new topics (experience in complex environments, strong studies…) * [Opportunistic] Exceptional profiles with sales-facing roles experience (e.g. Account executive, Sales) are also part of the scope ⭐ JOIN THE CARE TEAM AS CUSTOMER SUPPORT SPECIALIST! ⭐️ You will thrive at Alan if you: * Have a genuine passion for helping others and find joy in solving member challenges * Master Dutch and English at a full working proficiency level (written and spoken) * Navigate technology with confidence and embrace digital tools * Feel at ease connecting with members across all channels - email, visio call, and phone calls * Bring natural empathy and a calm presence to every interaction * Love taking initiative and turning ideas into action * Thrive in collaborative environments where you can both learn and share knowledge * Bonus: Already understand the Belgian healthcare system (but don't worry if you don't - we're great teachers! 😉) For this opportunity, we are aiming to hire full time and within the B0-C0 level range 🌍 HOW WE WORK * Location: You must be legally eligible to work from Belgium. * Remote work: We offer remote work flexibility, but we value in-person collaboration   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work