🌐 Care Ops

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🐼 WHO WE ARE You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 1M users , and have reached 770M+ in ARR. Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. 🤘 HOW WE DO IT ? People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: 🎯 What drives us - We're obsessed with helping members live healthier * Mission is the Boss: long-term thinking, mission above all else * Member & customer-led: obsessed with solving problems and delighting users 🏆 How we build excellence - We hire the best and empower them to succeed * Champions of excellence: extremely high standards and talent density * Distributed ownership: everyone owns their decisions and results * Radically transparent: all information accessible, written-first, async decisions 🤝 How we grow together - We improve through honest feedback and bold thinking * Optimistic alchemy: optimists who collaborate with genuine care * Empathetic challengers: direct, caring feedback to help each other grow * Bold contrarians: think differently, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters * Disciplined execution: decisive action with compounding focus * Fight for simplicity: high-impact processes, smart frugality 🚀 WHY JOIN CARE OPS NOW IN 2026? 🚀 You might look at Alan’s Care team today—managing high volumes seamlessly, supported by strong partners, and automating 40% of conversations—and ask: "It works, so why join now?" Yet, the most exciting part is still ahead. We are at a turning point as we prepare to support millions of members and push to set the standards in the industry. Here is why this is the moment to join. * People: This is the opportunity to join a team with incredibly high talent density, operating with distributed ownership—empowered Crew Leads, strong deputies, and Guillaume Poirier as Care Ops Lead. It is a proven engine for creating talent and fueling internal mobility. * Processes: We absorb high volumes without glitches (including Ministry of Finance in France) and collaborate smoothly with Product and Sales. We trust and work hand-in-hand with solid external partners in France and Spain. * Innovation: We are one of the few companies in the world claiming to automate 40% of member conversations as of end of 2025 (a true market benchmark). We are pushing to create an organization capable of absorbing 3 million members with a lean team of Care Experts. To do this, we need to solve problems no one else has solved: * AI & Quality at Scale: We haven't yet fully engaged our partners to deliver high-quality, AI-powered service at scale. * Productivity: We are still resource-intensive. We know AI is the lever to crack the productivity of both our internal experts and external agents, and we are testing it—but we need to master it. * The Automation Glass Ceiling: We have hit 40%, but we need to break through to the next level. Recognition: We are building something unique, yet we are not yet known externally as the reference for Care operations externally. ⭐ THE SENIOR CARE OPS ROLE ⭐ The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our Roadmap and Strategic Plan. Care Ops is accountable for operational excellence and efficiency in Care, enabling the Community to offer a delightful service at scale. Care Ops collaborates closely with Care, Ops, Data, Engineers, and Product teams. Within a team of 8, we are seeking a Senior Care Ops to take the lead of one of our main verticals. Some of the missions include: 1) Operational strategy & scalable systems * Own the strategy and execution plan for your vertical, aligned with Care’s strategic priorities (quality, member experience, scalability, cost-to-serve). * Diagnose performance gaps and root causes across the full Care journey, and translate them into a clear roadmap (initiatives, sequencing, expected impact, resourcing). * Define how we scale sustainably: operating model, tooling/process needs, automation opportunities, and measurement. 2) Performance management & continuous improvement * Be accountable for measurable outcomes for your vertical (e.g., member satisfaction, resolution quality, productivity, SLA/backlog health, cost-to-serve). * Build and maintain the right monitoring and rituals (dashboards, MBR, deep dives), ensuring we detect issues early and act fast. * Drive continuous improvement: test solutions, iterate quickly, and ensure changes stick through clear documentation, training, and adoption follow-up. 3) Cross-functional delivery (Product, Data, Engineering) * Write crisp problem statements and decision docs, align stakeholders, and drive execution from discovery to rollout. * Manage trade-offs between speed, quality, compliance, and cost, and bring the right stakeholders in early. 4) Stakeholder & change leadership * Lead the vertical as an “area”: create clarity on mission, roles, priorities, and rituals for contributors involved (Care Ops and Care Specialists). * Coach and support team members to grow their scope and impact through feedback, structured problem-solving, and ownership. * Influence senior stakeholders with clear narratives, data, and recommendations—internally and, when relevant, externally. ⭐ JOIN THE CARE OPS TEAM! ⭐️ You will excel as a Senior Care Ops if you: * Possess excellent written and verbal communication skills in English and French, and can adapt your message from front-line teams to C‑level stakeholders (and, when relevant, external partners). * Have strong strategic thinking skills, and can translate Care’s roadmap and company priorities into a clear strategy for your vertical (quality, member experience, scalability, cost-to-serve), with an executable roadmap. * Demonstrate strong cross-functional leadership: you can align Care, Ops, Data, Engineers, and Product around a shared problem statement, make trade-offs, and drive delivery from diagnosis to rollout. * Are highly data-driven and outcome-oriented: you define the right metrics, build simple monitoring/rituals, identify root causes, and turn insights into durable improvements. * Have excellent program/project management skills, and can drive multiple complex initiatives in parallel (process changes, tooling improvements, automations, scope migrations) with clear owners, milestones, and impact tracking. * Are passionate about operational excellence: you iterate quickly, keep a high bar on user experience, and ensure changes stick through documentation, training, and adoption follow-up. * Can lead and grow an area/vertical: you set direction, create clarity, give feedback, and help Care Ops and Care Specialists increase their scope and impact over time. * Are comfortable making decisions in ambiguity, can work independently in a fast‑paced environment, and know when to bring others in early. We’re looking for someone who has already owned and delivered a significant part of an operational (or Care) strategic plan, with clear ownership on outcomes (quality, cost-to-serve, scalability), ideally in a tech or high‑growth environment. Experience with outsourcing / vendor management (e.g., BPOs, external partners) is a strong plus. Experience across multiple countries or languages is a strong plus. 🙌   PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.  Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only. * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.  After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply! Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

Alan

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤘 HOW WE DO IT ? People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: 🎯 What drives us - We're obsessed with helping members live healthier * Mission is the Boss: long-term thinking, mission above all else * Member & customer-led: obsessed with solving problems and delighting users 🏆 How we build excellence - We hire the best and empower them to succeed * Champions of excellence: extremely high standards and talent density * Distributed ownership: everyone owns their decisions and results * Radically transparent: all information accessible, written-first, async decisions 🤝 How we grow together - We improve through honest feedback and bold thinking * Optimistic alchemy: optimists who collaborate with genuine care * Empathetic challengers: direct, caring feedback to help each other grow * Bold contrarians: think differently, try new approaches ⚡ How we move fast — We fight complexity and focus on what matters * Disciplined execution: decisive action with compounding focus * Fight for simplicity: high-impact processes, smart frugality ⭐ THE ENGINEERING TEAM ⭐ In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves! Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction. We move fast, with a lot of ownership, and are proud to tackle big problems! Our process is very simple: those who make product decisions are the same ones who build them. Our stack is Python/Flask, React, React Native, PostgreSQL. Want to know more? Read this article if you want to discover how life as an Engineer at Alan and this article on our Engineering career path. 🌐 ENABLING GLOBAL-FIRST PRODUCT DEVELOPMENT In Alan's early expansion, we made a strategic decision to create separate codebases for each country we ventured into. This approach allowed us to quickly adapt and tailor our applications to meet the unique healthcare and regulatory requirements of France, Belgium, Spain, and Canada. In 2024, we reached a crucial point where it was essential to merge these codebases into global, configurable modules. Yet, writing local code is still easier than building global solutions. The Global Architecture team is central to this transformation — our goal is to enable any team at Alan to develop and launch features seamlessly across markets, as outlined in our 2025 technical strategy. 🚀 Your mission * Design Cross-Cutting Modules You'll transform country-specific implementations into elegant global components that will become the new building blocks of other teams to build global features * Remove Technical Blockers for Product Teams You’ll tackle technical blockers that cut across several domains and eliminate the need for team-specific workarounds, allowing product teams to focus on their core business * Orchestrate Data Transformations You'll implement strategies to harmonize different countries' data models without losing local flexibility and consolidate existing data into unified schemas * Build and Own What You Create You'll be responsible for the entire lifecycle of your solutions, from initial design through long-term maintenance. We don't just design — we build, deploy, and maintain what we create 🌟 Why This Role Matters * Focus on High-Impact, Cross-Domain Solutions You work exclusively on blockers that span multiple business domains that are heavily depended upon. This means every solution you build has an impact across multiple teams * Enable Teams, Don't Replace Them Your job isn't to substitute other teams or globalize everything. Instead, you'll work on technical obstacles that prevent teams from building global-first solutions and work with them to remove those obstacles * Learn and Share Globalization Patterns As you design and implement global solutions, you'll develop an expertise in globalization patterns. You'll share these learnings with other teams, helping them make better decisions about global vs. local solutions in their own work 🚀 What we're looking for * You write code and maintain what you build. At Alan there is no architect in an ivory tower, we implement what we design * You’re able to navigate complex systems spanning multiple business domains and technical boundaries * You've worked with diverse architectural patterns and can articulate the nuanced trade-offs between them * You can spot technical obstacles that are blocking multiple teams and design solutions that remove those obstacles ⭐ IS IT YOU WE’RE LOOKING FOR? We are looking for problem-solver engineers with 5+ years of experience who get excited about simplifying complex business problems: * You’ll be able to tackle high-impact & high-risk projects involving many engineers. * You’ll design efficient systems and engineering practices to align with and facilitate interactions between multiple teams/products. * You’ll have the opportunity to mentor other engineers & lead crews (more details in this article). * You’ll be able to contribute to hiring your future coworkers and shape candidates’ hiring experience (improving our technical assessment process etc...) You would be a good fit at Alan if most of this sounds like you: * Well-versed in Object Oriented Programming such as Python, Java, C#, and enthusiastic about web technologies such as modern Javascript. * Willing to work in Python/JavaScript (but you don’t need to have experience with those 2 languages!). * Passionate about building products. * Self-starting and entrepreneurial. * Humble and still willing to grow (no matter your seniority!). * Collaborative, enthusiastic about teamwork, learning, and teaching. * Fluent in English (no need to speak French!). For this opportunity, we are aiming to hire within the D-F level range. But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus. 🙌 PERKS & BENEFITS At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. * All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones. * Flexible vacation policy and flexible working hours. Organize your time as you wish. * Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). * Transport. Country-specific commuter benefits. * Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. * Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. 🔄 A quick note about the process Note: While you're applying for a specific area,, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here.

PropHero

INVESTMENT DIRECTOR, Madrid                       PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we’re making property investment as simple as shares or ETFs—be part of the future we’re building! We are value-driven! 🤝 BELIEVE: We have a contagious passion and entrepreneurial spirit. 🔍 CONNECT: We care for each other and create a “one-team” spirit. 📈 RAISING THE BAR: We push for exceptional performance and never settle for mediocrity. 🔥 OWN IT: We are owners no matter the circumstances. 🌐 DELIVER: We deliver meaningful, measurable outcomes driving a positive impact. Do these values resonate with you? Keep reading! How you will shape Prophero: * Drive Real Estate Investment Strategy: Lead the identification, evaluation, and execution of residential real estate investment opportunities aligned with PropHero’s growth objectives and investment criteria. * Own the End-to-End Acquisition Process: Manage the full investment lifecycle, including sourcing opportunities, financial analysis, valuation, negotiation, due diligence, and transaction closing. * Provide Market Intelligence & Investment Insights: Act as a market expert, monitoring trends, pricing dynamics, competitor activity, and emerging opportunities to continuously refine acquisition and portfolio strategies. * Lead Valuation & Portfolio Optimization: Oversee asset valuations using industry-standard methodologies, develop financial models, support repricing initiatives, and identify opportunities to maximize portfolio performance. * Build Strategic Relationships & Deal Flow: Develop and maintain strong relationships with brokers, developers, investors, banks, servicers, and other key stakeholders to generate a consistent pipeline of on-market and off-market opportunities.   What you will bring to our team: * Experience:  * 10+ years of experience in real estate investment, acquisitions, valuations, asset management, or related fields. * Proven track record sourcing, analyzing, negotiating, and closing real estate transactions. * Strong understanding of the Spanish residential real estate market. * Education:  * Bachelor's degree in Business Administration, Economics, Finance, Real Estate, Engineering, or a related field. * Master's degree in Real Estate, Finance, or Business Administration is a plus. * General Skills: * * Strong analytical and strategic thinking skills. * Excellent negotiation and stakeholder management abilities. * Ability to work autonomously and make data-driven decisions. * Commercial mindset with a strong focus on results and execution. * Exceptional communication and relationship-building skills. Tools:  * Advanced English, as all our teams are distributed globally and we use English for all internal communications.  What can we offer you: 🚀 Growth Mindset We believe in pushing boundaries and embracing challenges. Whether it’s exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops. 🌎 A Diverse, Collaborative Team Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation. 📚 Continuous Learning & Development No matter your background or field of study, you’ll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential. 🌟 Career Growth in an Early-Stage Startup Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career. 💰 Competitive Compensation Package We value your contributions and offer a competitive economic package to match your impact.   Diversity Statement At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.  Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.