Service Manager

SUMMARY: The Service Manager is responsible for owning client relationships, driving service revenue, and managing electrical service work from initial client contact through closeout and invoicing. This role blends account management, estimating, and project execution, requiring the ability to operate in fast-paced service environments where scopes are often conceptual, time-sensitive, and executed under T&M or small project contracts ($300 to $50k). The Service Manager serves as the primary point of contact for the customer and is accountable for delivering high-quality service while maintaining schedule, cost control, and strong internal coordination with field and support teams.   ESSENTIAL DUTIES AND RESPONSBILITIES:   Client & Account Management * Serve as the primary point of contact for assigned service accounts * Build and maintain long-term client relationships with a focus on repeat service work and account growth * Respond quickly to client requests, coordinating site visits, proposals, and service execution * Proactively identify opportunities for additional work, including maintenance, upgrades, and corrective repairs   Scoping, Job Walks & Estimating * Lead service job walks and client meetings, asking the right questions to define scope and risks * Conceptualize solutions with limited or no drawings, especially in retrofit and troubleshooting scenarios * Develop accurate estimates for: * Time & Material (T&M) * Not-to-Exceed (NTE) * Small fixed-price service projects * Align scope, labor hours, and materials with real-world field execution expectations * Identify value engineering and prefabrication opportunities when applicable   Service Execution & Operations * Plan and manage service work based on: * Customer priorities * Technician availability * Estimated hours and scope complexity * Coordinate closely with: * Service Technicians * Area General Foreman (AGF) * Service Coordinator * Ensure field teams have the information, materials, and access required to execute efficiently * Remove roadblocks quickly to avoid downtime or schedule delays   Internal Coordination & Technical Support * Work with Service Engineers (when applicable) to support troubleshooting or design assistance * Coordinate subcontractors, vendors, and specialty resources as needed * Ensure proper communication between field and office throughout the job lifecycle * Escalate technical or contractual issues early before they impact execution   Documentation, RFIs & Submittals (When Applicable) * Generate and track RFIs to resolve scope gaps or unclear conditions * Review submittals and shop drawings for alignment with project intent * Ensure documentation is complete, organized, and supports successful project delivery   Financial Ownership & Project Controls * Own the financial performance of service work, including: * Estimate vs. actual tracking * Labor productivity * Material usage * Review and approve T&M tickets for accuracy and completeness * Identify discrepancies in field reporting and correct issues quickly * Develop and submit change orders when scope changes occur * Ensure timely billing and support AR collections when needed   Project Closeout * Coordinate punch walks and closeout with the client * Ensure all work is completed, documented, and billed * Capture lessons learned and identify follow-up service opportunities   Keys to Success * Fast response time to customers and internal teams * Strong ownership of accounts and job outcomes * Accurate, field-aligned estimating (minimal surprises in execution) * Clean T&M management and billing accuracy * High job completion rate with satisfied customers * Ability to manage multiple small jobs simultaneously without dropping communication   EXPERIENCE, EDUICATION: * 3+ years of electrical service, construction, or field experience * 2+ years in estimating, project management, or service management * Proven ability to: * Conceptually estimate small-to-mid-size electrical work ($300–$50k) * Manage T&M and NTE contracts effectively * Strong understanding of electrical systems, troubleshooting, and service workflows * Experience with service and construction software (BuildOps, Accubid, Procore, or similar) * High level of organization, communication, and accountability

Description Are you a strong leader? Do you enjoy managing technicians, their workloads and communicating with customers? We are searching for a detail oriented manager with heavy duty/truck experience to join our team as a Service Manager in West Palm/Riviera Beach, FL. This role is responsible for overseeing the service department, controlling costs, creating customer relationships, and setting and obtaining sales and profit objectives. Additionally, they must address the concerns of customers and ensure that all service work is performed efficiently and effectively. Benefits Great benefits...Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment Flexibility...M-F schedule with few nights/Saturdays 401(k) with company contribution Tuition Reimbursement Paid time off Company paid holidays Responsibilities: Monitor the entire service department’s performance Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times Dispatching service work to technicians Maintain and build customer relationships Successfully work with and through both Service Writers and Technicians within the Service Department. All other duties as assigned. Required Education and Experience High School Diploma or GED required Valid Driver’s License At least 5 years of Service Management experience Must have excellent customer service skills Ability to multi-task, prioritize, and work efficiently Work Authorization All Roads Company does not provide H1-B sponsorship. AAP/EEO Statement All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.