Retail Development Manager (Fixed-Term Contract)

DEPT

This is a 12 month fixed term contract. This posting reflects an existing vacancy. This role is part of our Fanatics inhouse team, where you will be employed by DEPT® but embedded within Fanatics. JOB PURPOSE The CRM Marketing Manager is responsible for leading the email and SMS marketing channel, requiring an autonomous self-starter who makes data-driven decisions and drives measurable business results. The ideal candidate will be an experienced CRM professional who demonstrates the ability to manage comprehensive email and SMS marketing programs with exceptional attention to detail and the capability to deliver clear, compelling messages that drive customer engagement and revenue growth. This role will define and champion highly personalized content experiences for known customers while driving a customer-first mindset. The successful candidate will work collaboratively with internal stakeholders and external partners to meet broader business objectives while maintaining operational excellence in a fast-paced retail commerce environment. WHAT YOU’LL DO: * Drive development of comprehensive email and SMS go-to-market calendars across seasonal product categories, product launches, promotional events, key markets, and cross-functional business initiatives. * Plan and implement email and SMS marketing strategies focused on improving key performance indicators including content personalization, visit rates, conversion optimization, list growth, and revenue growth. * Manage high-volume daily campaign delivery, ensuring flawless execution and optimal deliverability across all customer segments. * Foster compelling storytelling to create dynamic, engaging, and authentic brand experiences that reflect company values and strengthen customer affinity. * Oversee the email briefing process, ensuring clear, actionable guidance is provided to creative teams to achieve engaging storytelling while embedding branding principles and personalization at scale. * Collaborate with brand marketing teams to ensure email and SMS content aligns with overall brand voice, seasonal campaigns, and product messaging strategies. * Craft and execute comprehensive experimentation roadmaps including landing page optimization, creative testing, audience segmentation, subject line optimization, and send-time testing. * Implement advanced A/B and multivariate testing strategies to continuously optimize email and SMS performance and drive revenue growth. * Utilize predictive analytics and machine learning capabilities to enhance personalization and customer targeting. * Work in close partnership with CRM Operations teams to ensure campaigns are built, tested, and executed accurately, effectively, and on schedule. * Partner with business management and merchandising teams to align email content with strategic initiatives, inventory management, pricing strategies, and promotional calendars. * Coordinate with customer service teams to ensure consistent messaging across all customer touchpoints. * Lead multiple projects concurrently while providing regular performance monitoring and updates to CRM leadership, business stakeholders, and cross-functional partners. * Perform real-time and periodic ad hoc analyses to evaluate channel performance, identify optimization opportunities, and provide actionable insights. WHAT YOU BRING: * 6+ years of demonstrated experience in CRM/email/SMS marketing, marketing/advertising agency experience, e-commerce, multi-channel retail, or digital marketing * Degree in relevant field a plus. * Proven track record of success in meeting or exceeding revenue goals through email marketing initiatives * Demonstrated ability to handle large volumes of marketing campaigns and complex segmentation strategies simultaneously * Proven expertise in setting up and analyzing A/B tests specific to email marketing optimization * Strong analytical mindset with passion for data-driven decision making and performance optimization * Exceptional attention to detail with ability to manage multiple campaigns without compromising quality * Ability to write, edit, and optimize email copy with strong understanding of direct response copywriting principles * Strong interpersonal skills with proven ability to communicate effectively with diverse stakeholders * Excellent written and verbal communication skills with ability to present complex data insights to non-technical audiences * Strong project management capabilities with experience managing multiple seasonal campaigns and product launches simultaneously * Ability to establish and build productive relationships both internally and externally while communicating effectively across the organization * Understanding of retail merchandising cycles and promotional calendar management WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $90,000 - $110,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Mulberry

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.  Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. Scope of the Role: We are looking for a Visual Experience Design Assistant to join the Image Team on a fixed-term contract, supporting the Visual Experience team. Reporting directly to the Senior Manager, Visual Experience, this role will play a key part in shaping immersive and elevated brand environments across spatial, retail, and visual storytelling projects. The ideal candidate brings a refined creative sensibility, and advanced technical execution across 3D and visual design. Duties & Responsibilities: Support the Senior Visual Experience Design Manager and Visual Experience Production Manager in developing compelling brand experiences from Window Design Projects, through to Marketing Activations, Retail Environments, Events and Showrooms.  This role will have a strong focus on spatial design with the ability to think conceptually, present ideas and also support with moving projects into production by briefing in our supplier network or researching new suppliers as required.  Taking creative direction this role will support with mood board development, material research, 3D design and visualisation and technical drawings.  Stay connected to contemporary art, culture, architecture, fashion, and design movements to continuously inspire and elevate creative output. Culture: Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability: As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. Skills & Knowledge:  We are seeking someone exceptionally strong in the following areas: Spatial Design Retail Design with a strong creative and conceptual blend Set Design Visual Merchandising Design Advanced proficiency in Rhino (essential) Strong command of Adobe Creative Suite Excellent visual communication and presentation skills Strong understanding of form, space, materiality, and customer experience Profile: Deep interest and knowledge in art, culture, architecture, interiors, fashion, and contemporary visual culture. Highly collaborative. Able to work fluidly between conceptual ideation and detailed execution. Comfortable working in a fast-paced, creatively driven environment.

Too Good To Go

📈 Scale:  We’re growing fast: Our community of 133+ million registered users and 261.000 active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4 Million tonnes of CO2e! We partner with some of the industry’s biggest names like Dunkin’ Donuts, Whole Foods Market, Krispy Kreme, to drive social and climate impact. 🌱 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value.  🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact.  ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. This role will be based in Paris, focusing on our business in France. You will report directly into the Regional Head of Commercial and will work in a small but motivated team. You will speak French and English fluently - any additional languages are a bonus!  Your Mission Our “Too Good To Go Parcel” business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into “Too Good To Go Parcels”, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing B2C marketplace, customers can opt to have their parcel conveniently delivered to their doorstep or pick it up from a nearby location, creating a surprise element as customers unbox their Too Good To Go Parcel. Instead of allowing these products to go to waste, manufacturers significantly decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market. We are building a global team of best-in-class, ambitious, motivated, and collaborative people who all share a desire to change the world as well as have an inherent love of food! If you have a mix of key account management, category management, business development, and buying expertise, preferably in the FMCG industry, then we would love to hear from you. Ideally, you will already have a little black book of food manufacturing contacts to drive your impact from day one. Please note: This is a 8-month fixed-term contract to cover parental leave. However, there is potential to transition into a permanent role should the opportunity arise. Your Key Responsibilities * Business Development - you won’t be afraid to pick up the phone and build new connections to develop partnerships across all food & non-food categories and suppliers * Account Management - you’ll continually look for ways to drive existing partnerships forward, always with the mission and customer in mind * Strategic planning - you will map a pipeline for a specific set of categories, including full stakeholder mapping, analyses of potential supplier partners and analysis of market opportunity sizing * Responsibility for initiating, developing and analysing strategic trials to further understand our consumer profiles and routes to driving greater profitability * Portfolio management - you will be negotiating daily with our suppliers to achieve the best prices and ranges, buying products that will surprise and delight our customers * Delivery of P&L targets through balancing risk and spend, tracking all expenditures against monthly projections * Contributing to and ensuring the rollout of segment strategy plans A Day in the Life of * Balance and deliver to an agreed margin target across a range of suppliers and products * Source new suppliers, develop existing relationships and continually review pricing and range in order to deliver both profit and customer experience * Proactively manage your supplier portfolio - instigate and deliver weekly, quarterly and annual business review meetings to continually deliver added value to our suppliers * Make timely, data driven decisions on inventory and proposed stock holdings * Work in close collaboration with demand planning and forecasting to capitalise on trends, tracking and reporting any opportunities and challenges * Drive growth with partners, through new product categories, international relationships and greater volumes * Adhere to and input into the evolution of current SOPs and strategies. Ensure all documentation processes are followed and that information is delivered to the appropriate departments after purchase.  WHAT WE’RE LOOKING FOR * Extensive business growth experience, demonstrating an ability to build relationships, establish trust, and develop true partnerships * Excellent commercial acumen - you can navigate your way confidently around a P&L and are experienced in price/ promotional modeling * An unwavering customer-centric approach - you will have a good understanding of how to develop a proposition that is both innovative and exciting whilst keeping the customer experience at the heart of everything you do * You’re an excellent communicator - you understand when to speak and when to listen, and you are skilled in leading conversations and presenting at all levels * A passion for the mission and for raising awareness of food waste and sustainability * An analytical mindset - you are confident using raw data to proactively investigate trends and opportunities * An independent yet collaborative nature - your colleagues will be dotted all around the world so you must have the desire to connect and share with others virtually whilst being happy to work independently * You will speak fluent French and English - any additional languages are a bonus! * Experience in the FMCG industry - across any of the following teams: Buying, Account Management, Category, Business Development Our values * We win together: Food waste is a big beast to fight. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving. * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. What we offer * A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. * Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission. * Personal and professional development opportunities in a fast-paced scale-up environment. * An inclusive company culture where you can bring your authentic self to work * A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer  BENEFITS * Flexible Work & Time Off * Enjoy hybrid working (3 days onsite and 2 days remote) from our great offices * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment * Additional days off for significant life events * Connection & Community * Regular social events like summer and winter parties * Coffee, snacks and fully-equipped kitchens * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) How to apply * We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. * Submit your CV and Cover letter in English. * Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging. * The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study and a final interview with the Regional Head of Commercial. #LI-PB1 A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.