Manager, Candidate Experience

Mongodb

ABOUT THE ROLE MongoDB is looking for an analytical, people-first, and execution-obsessed leader to manage our global Candidate Experience (CEx) function. In this role, you will own the end-to-end candidate journey operations across AMER, EMEA, and APAC—building a high-performing, resource-efficient team of coordinators and ensuring every candidate leaves with a positive, lasting impression, regardless of the outcome. We are looking for a strategic, data-fluent and operationally minded leader who can translate insights into executive narratives, proactively audit and re-architect workflows to ensure operational excellence and safely leverage automation and AI to scale how we work. The right leader for this role is passionate about mentoring regional leads to act like owners, navigating complex stakeholder relationships to standardize processes, and holding a relentlessly high bar for Candidate NPS and scheduling SLAs. WHAT YOU'LL DO * Lead & Scale Global Operations: Develop and lead a distributed team of Candidate Experience Leads & Coordinators across AMER, EMEA, and APAC. Cultivate an inclusive, high-trust team culture that balances regional needs with global standards * Enforce Rigorous Execution Quality: Set, monitor, and enforce performance metrics (e.g., regional scheduling SLAs, coordinator productivity, and candidate NPS). Establish robust operational safeguards to systematically prevent and quickly recover from candidate experience or scheduling breakdowns * Data-Driven Capacity Planning: Design and optimize our global operating model. Build capacity forecasts factoring in variables like interview loop complexity, time-zone overhead, and regional nuances to balance team workload without defaulting to headcount requests * Process Optimization: Partner with recruiters and hiring managers to audit workflows, eliminate administrative debt, and build consensus around standardized, highly efficient hiring processes. Proactively identify manual bottlenecks to leverage AI, automation, and modern tools with clear ROI metrics, ensuring technology supports a personalized candidate experience * Programmatic Candidate Journey Design: Take a holistic, end-to-end view of the global candidate lifecycle to identify high-impact opportunities for journey enhancement. Effectively design, build, and execute strategic programs and projects that elevate the overall candidate experience at every stage of the recruitment funnel * Translate Data for Executive Influence: Translate granular operational metrics (calendar holds, clicks, turnaround times) into high-level strategic business cases. Maintain an active reporting cadence with senior Recruiting leadership and use data to confidently navigate stakeholder pushback * Manage Vendor Relationships: Own relationships with our core scheduling technology vendors and cross-functional partners to actively monitor system performance, usage, and new feature adoption. Continuously optimize how these systems work with our global workflows WHAT YOU'LL BRING * Proven Leadership Experience: 7+ years of experience in recruiting operations, candidate experience, or talent acquisition, with at least 3 years of people management experience leading distributed or global teams across AMER, EMEA, and APAC * Data Fluency & Tactical Insights: Proven ability to pull raw operational data and use tools like Google Sheets to analyze team capacity, catch scheduling errors, and perform root-cause diagnostics. While you won’t need to build complex dashboards, you must be highly comfortable organizing and interpreting spreadsheet data to tell a clear story and drive performance * Automation & Process Design Instincts: Experience executing workflow audits and implementing AI, working with modern scheduling platforms (GoodTime, ModernLoop, Guide, Ashby etc). Strong ability to distinguish when to automate vs. when to simplify manually * Stakeholder Negotiation & Consensus: Ability to negotiate with business units to balance global standardization with essential local/functional customization * Extreme Accountability & Ownership: A proven track record of taking direct responsibility for complex program outcomes and operational failures, turning breakdowns into structural operational guardrails * Inclusive Leadership & Growth Mindset: Highly self-aware leader who welcomes constructive feedback, models intellectual honesty, and is committed to developing people and building psychologically safe, diverse teams WHY MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Req ID #2273448357 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $73,000—$143,000 USD

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working toward creating a world where everyone has access to the food they love and more time to enjoy it together. Behind every seamless order is a foundation of complex systems working in perfect coordination and the Order Experience team is at the heart of it all. The Order Experience team owns some of the most mission-critical infrastructure at Instacart, including checkout architecture, order management, and post-order quality. These systems sit at the intersection of nearly every major product initiative across the company, making this team a foundational dependency for how Instacart delivers value to customers, shoppers, retailers, and brand partners alike. We're looking for an Engineering Manager to lead this team of 8+ engineers and bring both strategic vision and hands-on technical leadership to a domain where reliability, scalability, and conversion all matter. This is a role for someone who thrives in complexity, knows how to balance long-term platform thinking with near-term shipping, and can navigate a high-volume, cross-functional environment with clarity and confidence. ABOUT THE JOB * Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale. * Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart. * Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health. * Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain. * Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow. ABOUT YOU MINIMUM QUALIFICATIONS * 7+ years of software engineering experience, with at least 2 years in an engineering management role leading teams of 8 or more engineers * Demonstrated experience owning and scaling backend systems in a high-traffic, production environment, including systems related to e-commerce, order management, checkout, or similar transactional domains * Proven ability to manage complex cross-functional dependencies across multiple partner teams simultaneously, with strong prioritization and stakeholder communication skills * Experience driving technical roadmaps that balance platform modernization with continuous product delivery in a fast-paced environment * Track record of hiring, retaining, and developing engineering talent, including performance management and career growth conversations PREFERRED QUALIFICATIONS * Experience in a high-growth e-commerce or marketplace company where engineering systems are directly tied to revenue and conversion outcomes * Familiarity with checkout or payment infrastructure, order lifecycle management, or post-order quality systems at scale * Strong platform and systems thinking, experience leading architectural migrations or re-platforming efforts while maintaining system reliability and team velocity * Comfort operating as a force multiplier across a large, distributed organization where your team's systems enable the work of many others #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working toward creating a world where everyone has access to the food they love and more time to enjoy it together. Behind every seamless order is a foundation of complex systems working in perfect coordination and the Order Experience team is at the heart of it all. The Order Experience team owns some of the most mission-critical infrastructure at Instacart, including checkout architecture, order management, and post-order quality. These systems sit at the intersection of nearly every major product initiative across the company, making this team a foundational dependency for how Instacart delivers value to customers, shoppers, retailers, and brand partners alike. We're looking for an Engineering Manager to lead this team of 8+ engineers and bring both strategic vision and hands-on technical leadership to a domain where reliability, scalability, and conversion all matter. This is a role for someone who thrives in complexity, knows how to balance long-term platform thinking with near-term shipping, and can navigate a high-volume, cross-functional environment with clarity and confidence. ABOUT THE JOB * Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale. * Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart. * Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health. * Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain. * Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow. ABOUT YOU MINIMUM QUALIFICATIONS * 7+ years of software engineering experience, with at least 2 years in an engineering management role leading teams of 8 or more engineers * Demonstrated experience owning and scaling backend systems in a high-traffic, production environment, including systems related to e-commerce, order management, checkout, or similar transactional domains * Proven ability to manage complex cross-functional dependencies across multiple partner teams simultaneously, with strong prioritization and stakeholder communication skills * Experience driving technical roadmaps that balance platform modernization with continuous product delivery in a fast-paced environment * Track record of hiring, retaining, and developing engineering talent, including performance management and career growth conversations PREFERRED QUALIFICATIONS * Experience in a high-growth e-commerce or marketplace company where engineering systems are directly tied to revenue and conversion outcomes * Familiarity with checkout or payment infrastructure, order lifecycle management, or post-order quality systems at scale * Strong platform and systems thinking, experience leading architectural migrations or re-platforming efforts while maintaining system reliability and team velocity * Comfort operating as a force multiplier across a large, distributed organization where your team's systems enable the work of many others #LI-Remote   Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $196,000—$207,000 USD