Tools Engineer - User Interface (Retro Studios)

Nintendo

RETRO STUDIOS: Founded in 1998, Retro Studios is a wholly owned subsidiary of Nintendo Co., Ltd., and a powerhouse in game development. Working hand-in-hand with Nintendo, we craft award-winning titles for the company's cutting-edge platforms, blending innovation, artistry, and gameplay excellence. Our home base is Austin, Texas, a vibrant city known for its creative energy, live music, stunning natural scenery, and forward-thinking culture. With year-round sunshine and endless options for outdoor adventures, Austin offers the perfect backdrop for world-class developers to stay inspired, balanced, and at the top of their game. DESCRIPTION OF DUTIES: * Architect and evolve large-scale systems, defining and driving a clear technical vision and roadmap * Adapt system designs to changing requirements while maintaining scalability, performance, and stability * Provide technical leadership, mentoring engineers and setting standards for engineering excellence * Collaborate with cross-functional teams to define requirements, communicate decisions, and deliver effective solutions * Design, build, and maintain tools, applications, libraries, and plugins for game content creation * Own the full lifecycle of tools: requirements, implementation, documentation, maintenance, and continuous improvement * Identify bottlenecks and drive technical solutions to improve workflows and productivity * Conduct code and technical reviews to ensure quality and identify opportunities for improvement * Perform technical reviews of current tools and evaluate new technologies for possible use by the team * Coordinate and estimate work to support planning, execution, and delivery of team commitments * Contribute hands-on as an individual contributor while supporting overall project and studio goals  *This job description outlines primary duties and requirements and is not intended to identify all tasks that may be performed; individuals occupying the position may be required to perform other duties.  The company may modify job duties from time to time, either in practice or in writing. SUMMARY OF REQUIREMENTS: * History of developing pipelines from initial concept to shipping content. * Demonstrated ability to focus on minimizing redundancy by leveraging clean, API-first design principles * Must possess strong communication skills * 10 - 15 years’ experience in game development or related industry preferred. PREFERRED: * A history working with build systems. * Strong understanding of WPF * Previous GameDev experience * Familiarity with build pipelines * Familiarity with workflow needs of different departments. Retro Studios is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy, and respect for each other.

Nintendo

THIS IS AN ONSITE CONTRACT POSITION – Austin, TX  Position includes:  * Paid weekly * Health care benefits available  * Paid time-off provided * Paid holidays observed * Access to Nintendo discounts RETRO STUDIOS:  Founded in 1998, Retro Studios is a wholly owned subsidiary of Nintendo Co., Ltd., and a powerhouse in game development. Working hand-in-hand with Nintendo, we craft award-winning titles for the company's cutting-edge platforms, blending innovation, artistry, and gameplay excellence.  Our home base is Austin, Texas, a vibrant city known for its creative energy, live music, stunning natural scenery, and forward-thinking culture. With year-round sunshine and endless options for outdoor adventures, Austin offers the perfect backdrop for world-class developers to stay inspired, balanced, and at the top of their game.  DESCRIPTION OF DUTIES:     * Collaborate with the Art Director, Artists, and Designers to define the look of our games by working to establish consistent visuals for characters, environments, props, and effects, with an emphasis on boss characters. * Work closely with Design to rapidly iterate gameplay thumbnails to be used in conjunction with design specifications to communicate gameplay properties, interactions and sequencing of boss characters. * Adopt a broad range of styles from realistic to highly stylized based on goals and direction for a given project to produce concept art with an appropriate sense of color, drama, shape language, personality, and design. * Take ownership of concept work for various game features while actively collaborating with other disciplines such as Design, Art, and Engineering to achieve high-quality, innovative concept art. * Produce boss, character, environment, and prop concept art in the form of thumbnails, sketches, breakdowns, reference sheets, paintings, and other digital imagery. * Provide visual contextualization support for game design efforts at all stages. * Perform research as necessary to support visual development. * Work with Art Director and Leads to provide feedback and guidance to artists. * Create storyboards, background illustrations, and promotional artwork. * Provide and receive feedback professionally.  *This job description outlines primary duties and requirements and is not intended to identify all tasks that may be performed; individuals occupying the position may be required to perform other duties.  The company may modify job duties from time to time, either in practice or in writing.  SUMMARY OF REQUIREMENTS:    * Has 3 or more years' gaming industry experience as a concept artist, including at least one complete product cycle shipping AAA title. * Must present online portfolio with high-quality, varied examples of character and environment concept art. * Excellent 2D drawing skills with a strong grasp of composition, color theory, perspective, lighting, environment and architecture. * Examples of modern rendering process using 3D art and modeling tools (Maya, Blender). * Mastery of fundamental artistic principles. * Experience executing a wide range of artistic styles. * Good communicator, self-motivated, driven to grow professionally. * Undergraduate degree in art-related subject, completion of an intensive art training program, or equivalent professional experience.  Retro Studios is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy, and respect for each other.

Prelude

About Prelude Prelude is redefining how companies authenticate and onboard users - turning what's traditionally a cost center into a growth lever. Our flagship product lets businesses send OTP codes with the best price-to-conversion ratio on the market, dynamically selecting the most effective channel in real time (optimized SMS, WhatsApp, and more) while actively blocking spam and fraud that legacy providers miss. Founded in 2022 by former Zenly team members who lived the pain of broken SMS authentication firsthand, we're already serving fast-growing companies across Europe and are expanding into the US. But authentication is only the starting point - we're building the platform for trust at scale, with an ambitious roadmap of market-defining products ahead. Why join us Today, we're a team of 60 and growing, based in Paris, building products that power secure and high-performance user onboarding for companies across the world. We believe small, highly skilled teams outperform large, fragmented organizations, and we are intentional about staying focused on impact, quality, and speed. We operate with a flat org structure and value in-person collaboration, which helps ideas move faster, decisions stay grounded, and teams take full ownership of what they build. Our values * Care We care deeply about our customers, our teammates, and the quality and reliability of what we ship. * Bias for Action We move fast, test in the real world, and iterate quickly rather than over-optimizing in theory. * Ownership We take responsibility end to end, from identifying problems to delivering outcomes and learning from results. ABOUT THE ROLE This is more than a typical support role. You’ll be one of the first senior support hires at Prelude, with real ownership over how the function takes shape as we grow. When a developer at Voodoo is debugging a webhook signature, when X sees unexpected 429s in production, when Tipalti walks through a retry policy with us, or when Suno is troubleshooting a delivery rate dip in our API logs, you’re the person on the other end. You set the tone for how Prelude shows up: technically sharp, calm under pressure, and genuinely useful when something is on fire. You won’t inherit a finished playbook. You’ll help shape it, alongside a team that’s excited to learn from you as much as it wants to support your growth here. WHAT YOU’LL DO * Own end-to-end technical support for our developer customers: engineers integrating our SDKs, debugging webhooks, exploring our API logs, asking thoughtful questions about rate limits and retry behavior. You’ll triage, investigate, and resolve issues, working closely with Engineering whenever a fix or deeper dive is needed. * Help onboard our new customers, partnering with Sales and Engineering to turn a signed deal into a smooth integration and a confident first weeks in production. * Proactively monitor key accounts to look for ways to improve their experience and optimize their usage of Prelude. Spot usage anomalies, untapped features, and integration patterns worth refining, and reach out before customers have to ask. * Develop a deep understanding of how our clients’ businesses work and how their end-users interact with our platform. The more context you carry, the sharper the help you offer, and the more useful the signal you can route back to Product. * Get into our customers’ code. Reproduce their integrations, run their curl calls, read our SDK source when their stack trace points there, and send back answers that include the exact request, the response, and a clear explanation of what happened, not just “we’re looking into it.” * Help us build the foundations of our support function as we scale: runbooks, on-call rotation, escalation paths, SLAs, internal triage, customer-facing status communication. A lot of this is still being defined, and your judgment on what it should look like is welcome from day one. * Bring AI into the workflow from week one. We’d love to hear about specific workflows you’ve shipped, like triage automation, log-analysis loops, response drafting, or custom Claude or GPT integrations against internal tools, and the leverage they created for your team (hours saved per week, tickets pre-classified, faster resolution times). * Spot recurring issues and partner with Engineering and Product to fix them at the source. The best ticket is one that never has to be filed again: a doc fix, an SDK improvement, a clearer error message, a small product change. * Be a calm, technical presence when a customer’s production is degraded, and a thoughtful voice in the post-incident debrief the next morning. Help drive momentum when something is stuck. We rely on senior teammates to move things forward when no single team owns the problem. WHAT WE’RE LOOKING FOR 6+ years supporting developers at a B2B SaaS company, somewhere like Stripe, Twilio, Vercel, Segment, Auth0/Okta, Plaid, Cloudflare, Datadog, Linear, Sentry, PostHog, Resend, Clerk, WorkOS, Supabase, Pinecone, Algolia, LaunchDarkly, or Speakeasy. Your customers have been developers (people building products on top of an API) rather than business users on a dashboard. You’re comfortable in code. You have a software engineer background and can write at least one of Python, JS/TS, or Go fluently enough to follow a stack trace, scan an SDK file, and point a customer toward the line that matters. You use curl and Postman without thinking about it, write SQL when you need to, and feel at home in tools like Datadog or Grafana. You use AI deliberately as part of your craft. We’d love to hear about workflows you’ve shipped in the last six months (internal tools, triage layers, log-analysis loops, custom Claude/GPT setups) and the measurable impact they’ve had. Less interested in whether you’ve experimented; more interested in what you’ve put into production. You’ve shaped how a team operates. Maybe you introduced a runbook, started the on-call rotation, stood up an AI triage layer, or partnered with engineering to retire a recurring class of tickets. We pay attention to what you’ve built and changed, not just how long you’ve been doing the work. You bring momentum. You’re patient with people and impatient with stuck systems, comfortable pushing for resolution when customers are waiting, without losing your sense of humor. Excellent written English. You’ll be writing to engineers at some of the world’s most demanding companies. French or other European languages are a bonus, not a requirement. BONUS POINTS You’ve been one of the first 1–5 hires in a support function before, or you’ve watched a company scale from under 50 to over 200 and have a feel for what “good” looks like at each stage. You’ve helped run or contribute to a developer community (Discord, Slack Connect, a forum) and enjoy turning a confused integrator into a power user. You’ve built small internal tools yourself: a Retool app, a Slack bot, a quick script to pull a customer’s recent traffic before you reply. You’d rather build than wait. IS THIS YOU? If you’ve spent the last few years deep in developer-facing support, you reach for AI to amplify your work rather than admire it from a distance, and you’re excited about being the person who helps define what great support looks like at a fast-growing company, we’d love to talk. INTERVIEW PROCESS * 30 minutes with Talent. * 60 minutes with our co-founder, Quentin. * 60 minutes with Engineering and Support. Come ready to share a ticket you’d love to revisit, an AI workflow you’re proud of, or an incident you helped run. We enjoy going deep. * 60 minutes with our CEO.