Customer Service Team Lead, Denmark

For more than 40 years Verifone has established a remarkable record of leadership in the

electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the

largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are

focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants,

banks, and third party partners to invent and deliver innovative payments solution around the world. We strive

for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone

employees are leading the payments industry through experience, innovation, and an ambitious spirit.

Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic

payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It

is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and

business results from our colleagues being physically co-located.

As Customer Service Team Lead for Denmark, you'll lead a dynamic team supporting

Verifone's most important customers in a key Nordic market. You'll own the strategy, performance, and development of

your team while directly shaping customer satisfaction and retention. This is an opportunity to drive operational excellence,

mentor emerging leaders, and contribute to Verifone's ambitious growth in the Nordics. You'll work cross-functionally

with Sales, Operations, and Senior Leadership to solve complex customer challenges and position Denmark CS as a best-in-class

operation.

Lead, coach, and develop a customer service team to achieve

SLA, quality, and CSAT targets

Manage team scheduling, workforce planning, and performance

metrics (AHT, contact ratio, first-contact resolution)

Own operational budgeting, headcount planning, and resource

allocation for Denmark CS

Drive continuous improvement initiatives

and identify automation opportunities to improve efficiency

Partner with Sales, Product, and Partner Management on

escalations and strategic customer issues

Conduct team training, quality assurance reviews, and

one-on-one coaching

Report on team KPIs and business metrics to Senior

Leadership; recommend strategic changes based on data

Support cross-Nordic initiatives

while maintaining Denmark-specific operational excellence

5+ years of customer service, technical support, or

operations leadership experience

Proven track record leading and developing

high-performing teams (preferred: teams of 10+ people)

Strong financial acumen and ability to manage budgets and

forecast headcount needs

Data-driven mindset with experience using analytics tools to

drive decisions

Excellent communication and stakeholder management across

multiple levels

Familiarity with payment industry or complex B2B customer

environments (preferred)

Demonstrated ability to balance operational efficiency with

customer satisfaction

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity

employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender,

gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also

committed to compliance with all fair employment practices regarding citizenship and immigration status.