Customer Onboarding Specialist - Spanish & French Market

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    ABOUT THE ROLE At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from Payhawk. By combining a deep understanding of Payhawk’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success. RESPONSIBILITIES Customer Onboarding and Implementation: * Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions. * Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders. * Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs. Driving Customer Adoption * Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk. * Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities. Customer Success and Retention: * Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes. * Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction. Continuous Improvement: * Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams. * Identify and propose process improvements to enhance the onboarding and adoption experience. Collaboration and Knowledge Sharing: * Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions. * Work closely with cross-functional teams to ensure alignment and deliver maximum value to customers.   REQUIREMENTS * 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree * Tech savvy with an ability to fully understand our software * You have Native/Near native level of Spanish * Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way * Excellent organisation skills and detail oriented * Fast learner and capable to keep up with a fast growing environment * Ability to prioritise and multitask with clients and colleagues * Experience in the fintech industry is preferred   Company Benefits * 30 days holiday paid leave * A week exchange policy to another Payhawk office (London, Berlin, Sofia, Amsterdam, Paris) * ClassPass card fully funded by us * Regular team-wide events * 150EUR of monthly commuting allowance Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Sumup

Junior Early LifeCycle Specialist - Italian & Spanish At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In this role, you will be responsible for building and maintaining successful client relationships. What you’ll do * Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk) * Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals * Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement * Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience * Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed What we’re looking for * Fluent in Italian, Spanish and English (C1 or C2) * A natural problem-solver with a proactive mindset * An outstanding communicator who genuinely enjoys helping customers * Comfortable in a fast-paced, start-up environment * Excited to work onsite at our Barcelona HQ   Why you should join SumUp  🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🥗 Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch. 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team   About SumUp   We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate.     Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    ABOUT THE ROLE At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from Payhawk. By combining a deep understanding of Payhawk’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success. RESPONSIBILITIES Customer Onboarding and Implementation: * Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions. * Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders. * Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs. Driving Customer Adoption * Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk. * Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities. Customer Success and Retention: * Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes. * Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction. Continuous Improvement: * Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams. * Identify and propose process improvements to enhance the onboarding and adoption experience. Collaboration and Knowledge Sharing: * Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions. * Work closely with cross-functional teams to ensure alignment and deliver maximum value to customers.   REQUIREMENTS * 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree * Tech savvy with an ability to fully understand our software * You have Native/Near native level of French * Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way * Excellent organisation skills and detail oriented * Fast learner and capable to keep up with a fast growing environment * Ability to prioritise and multitask with clients and colleagues * Experience in the fintech industry is preferred   Company Benefits * 30 days holiday paid leave * Competitive compensation package * A week exchange policy to another Payhawk office (London, Berlin, Sofia, Amsterdam, Paris) * Multisport card fully funded by us * Regular team-wide events * 150EUR of monthly commuting allowance Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.