Internal Customer Service

Rettie & Co

KEY DETAILS Location: Edinburgh Hours: Full Time (37.5 hours) ABOUT THE ROLE This is an important role sitting in our Development Services teams, with a particular focus on Research and Consultancy. The successful candidate will maintain our data library, including tracking new build developments across the country, maintaining and improving the quality of data held within our Property Tracking System. They will also be involved in primary and secondary research across property use classes (particularly in the Living Sector such as residential for sale, Build to Rent and Purpose-Built Student Accommodation). In addition, they will contribute to external reports for clients and to Rettie publications and internal market briefings. ABOUT YOU We are looking for a highly organised, detail-focused individual who enjoys working with data, research and systems. You will be confident gathering information from a range of sources, building strong working relationships and ensuring records are accurate, current and easy to report on. You’ll thrive in this role if you: * Enjoy working with data and take pride in accuracy, consistency and attention to detail. * Are proactive, curious and confident in researching information from multiple sources. * Communicate clearly and professionally with colleagues, housebuilders, agents and other contacts. KEY RESPONSIBILITIES * Maintain and update the Research data library and ensure accuracy and consistency * Maintain and update the Property Tracking System (PTS), ensuring comprehensive and accurate coverage of new build developments across Scotland * Proactively research and track new developments, building strong relationships with housebuilder sales teams, agents and other key industry contacts * Monitor and record re-sale activity to track development performance and progression over time * Support the production of market insights and reports for internal teams and external clients * Deliver a high standard of internal customer service, building strong relationships across the business * Continuously identify opportunities to improve data quality, processes, and system usability KEY REQUIREMENTS * Ability to deliver high-quality research and data support * Experience in working with databases, systems or large datasets * Strong attention to detail and commitment to data accuracy * Competent in the use of Microsoft Office  * Confident communicator with the ability to build professional relationships * A degree in a numerical discipline, including Economics or Statistics, is desirable * Some relevant work experience is also desirable but not essential * The Assistant will be expected to enrol for the Assessment of Professional Competence (APC) qualification for the Royal Institution of Chartered Surveyors (RICS), which the business will support. COMPETENCIES * Collaboration * Communication * Customer Focus * Planning & Organising  * Problem Solving & Innovation * Positive Mindset HOW TO APPLY If this opportunity appeals to you, we’d be delighted to hear from you. Please submit your CV along with a brief cover letter telling us a little about yourself.

AB InBev

ABOUT BEES  Join us to build the future of B2B commerce!  BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.   Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  OVERVIEW: We are looking for a highly skilled and experienced Senior Program Manager to lead global initiatives across multiple regions, with a strong focus on analytics-driven products within BEES ONE. The ideal candidate will bring extensive experience in managing complex projects, possess exceptional communication and negotiation skills, and effectively manage cross-functional teams and stakeholders.  Fluency in English is required, while proficiency in Spanish is highly desirable but not mandatory. This role is ideal for someone who thrives in dynamic environments, enjoys working with data-oriented initiatives, and is motivated by delivering insights that drive business decisions. KEY RESPONSIBILITIES: * Program Management: Lead the end-to-end implementation of multiple concurrent projects, from initial planning through execution and phased deliveries. * Stakeholder Communication: Provide clear and consistent updates on project status, proactively identify and address critical issues, and ensure transparent communication across multiple teams and business areas. * Cross-Functional Collaboration: Act as the key point of coordination between Product, Engineering, Data, and Design teams, ensuring alignment on priorities, dependencies, and deliverables. * Strategic Planning and Execution: Drive quarterly planning cycles, defining project roadmaps, timelines, prioritization, and resource allocation using tools like Jira. * Analytics Product Delivery: Oversee the development and delivery of analytics dashboards, ensuring alignment with business needs and enabling data-driven decision-making. * Risk Management: Identify, assess, and mitigate project risks and blockers, actively driving resolution and maintaining project momentum. * Performance Monitoring: Utilize data and performance metrics to track progress and ensure successful delivery of initiatives. * Continuous Improvement: Contribute to improving project management processes, enhancing efficiency, and scaling best practices across the team. * Support and Customer Service: Ensure delivered solutions meet internal customer needs, particularly supporting commercial and business teams with actionable insights. QUALIFICATIONS: * Education: Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field. An MBA or other advanced degree is a plus. * Experience: Proven experience managing multiple mid-sized technology or data-related projects in parallel, ideally within global or product-driven environments. * Skills: Strong communication and stakeholder management skills, with the ability to navigate complex organizational structures and drive alignment across diverse teams. * Languages: Fluency in English is mandatory (advanced level preferred). Proficiency in Spanish is highly desirable. * Knowledge: Experience or familiarity with data/analytics environments is a strong plus. * Technical Proficiency: Experience with project management tools (e.g., Jira) and agile methodologies. * Analytical Skills: Strong analytical mindset, with the ability to interpret data and support decision-making processes. * Attributes: Proactive, hands-on, highly communicative, and able to manage multiple stakeholders, dependencies, and blockers effectively. WHAT WE OFFER: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied

AB InBev

ABOUT BEES  Join us to build the future of B2B commerce!  BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.  At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.   Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!  OVERVIEW: We are looking for a highly skilled and experienced Senior Program Manager to lead global initiatives across multiple regions, with a strong focus on analytics-driven products within BEES ONE. The ideal candidate will bring extensive experience in managing complex projects, possess exceptional communication and negotiation skills, and effectively manage cross-functional teams and stakeholders.  Fluency in English is required, while proficiency in Spanish is highly desirable but not mandatory. This role is ideal for someone who thrives in dynamic environments, enjoys working with data-oriented initiatives, and is motivated by delivering insights that drive business decisions. KEY RESPONSIBILITIES: * Program Management: Lead the end-to-end implementation of multiple concurrent projects, from initial planning through execution and phased deliveries. * Stakeholder Communication: Provide clear and consistent updates on project status, proactively identify and address critical issues, and ensure transparent communication across multiple teams and business areas. * Cross-Functional Collaboration: Act as the key point of coordination between Product, Engineering, Data, and Design teams, ensuring alignment on priorities, dependencies, and deliverables. * Strategic Planning and Execution: Drive quarterly planning cycles, defining project roadmaps, timelines, prioritization, and resource allocation using tools like Jira. * Analytics Product Delivery: Oversee the development and delivery of analytics dashboards, ensuring alignment with business needs and enabling data-driven decision-making. * Risk Management: Identify, assess, and mitigate project risks and blockers, actively driving resolution and maintaining project momentum. * Performance Monitoring: Utilize data and performance metrics to track progress and ensure successful delivery of initiatives. * Continuous Improvement: Contribute to improving project management processes, enhancing efficiency, and scaling best practices across the team. * Support and Customer Service: Ensure delivered solutions meet internal customer needs, particularly supporting commercial and business teams with actionable insights. QUALIFICATIONS: * Education: Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field. An MBA or other advanced degree is a plus. * Experience: Proven experience managing multiple mid-sized technology or data-related projects in parallel, ideally within global or product-driven environments. * Skills: Strong communication and stakeholder management skills, with the ability to navigate complex organizational structures and drive alignment across diverse teams. * Languages: Fluency in English is mandatory (advanced level preferred). Proficiency in Spanish is highly desirable. * Knowledge: Experience or familiarity with data/analytics environments is a strong plus. * Technical Proficiency: Experience with project management tools (e.g., Jira) and agile methodologies. * Analytical Skills: Strong analytical mindset, with the ability to interpret data and support decision-making processes. * Attributes: Proactive, hands-on, highly communicative, and able to manage multiple stakeholders, dependencies, and blockers effectively. WHAT WE OFFER: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied