Expert Relationship Manager (m/w/d)

CODE University of Applied Sciences

ABOUT THE ROLE MISSION Make CODE University Europe's most-watched university on social media. Lead the production of viral short-form and long-form video content that authentically tells the stories of CODE's campus — students, founders, achievements, and events — and ensure that every piece performs both organically across social platforms and as paid acquisition creative for student recruitment.   MAIN RESPONSIBILITIES * Independently identify the stories worth telling at CODE — student projects, founder demos, campus events, achievements — and translate them into shareable video content. Operate as an embedded storyteller on campus, determining what merits coverage rather than working from external content briefs. * Concept, shoot, edit, and publish viral short-form video content (TikTok, Reels, YouTube Shorts) in both German and English on a consistent weekly publishing rhythm. Maintain a content pipeline — idea backlog, batched shoot days, and edit-and-ship loop — to ensure sustained output and trend-cycle responsiveness, measured on consistent output and platform metrics rather than individual hero pieces. * Lead end-to-end video production, frequently appearing on camera as one of the recurring voices of the brand. When not on camera personally, cast appropriate community members — students, founders, alumni — by building active relationships across the campus and external network. * Monitor performance metrics across platforms, including retention curves, hook rate, engagement, and conversion to applications. Use these insights to refine concepts and formats continuously: discontinue underperforming approaches and double down on what works. * Track platform trends, creator culture, and emerging AI tooling continuously, and bring new ideas to the team on a weekly basis. * Build CODE University's YouTube presence as a secondary, long-form track once the short-form publishing rhythm is established. Develop original long-form formats — founder portraits, student stories, behind-the-scenes campus content — at a lower volume cadence than short-form output. * Edit raw footage produced by external parties — event filmers, ad-shoot crews, team-recorded clips — into engaging, on-brand video content suitable for organic and paid distribution. * Use generative AI tools (scripting, voice, video, and image generation) in daily working practice as a productivity multiplier.  * Produce the CODE Podcast: Coordinate with one of our professors to source guests (students, industry experts, and contacts from the Codex network), manage the production, professionally edit the audio, and publish content on typical podcast platforms. * Coordinate closely with the Content Marketing Manager on cross-channel campaigns while owning the distinct video storytelling and production lane. Feed posts, stories, LinkedIn organic content, blog writing, community management, brochures, and print materials remain with the Content Marketing Manager. REQUIREMENTS Hard Skills * Considerable experience producing video content for social media, in agency, in-house, or own-channel settings, with a verifiable portfolio of published work — including at least one piece with demonstrable viral performance. * Mastery of at least one professional video editing tool (Adobe Premiere Pro, DaVinci Resolve, Final Cut Pro, or CapCut Pro), with real fluency rather than surface familiarity, and a preference for speed over post-production polish. * Active daily use of generative AI tools (scripting, voice, video, and image generation) as a productivity multiplier, with concrete examples available. * Performance-aware mindset, including the ability to read retention curves, hook rate, and engagement metrics and let data shape next-concept decisions. * Fluency in internet culture — including Gen Z (and at most late-Millennial) trends, memes, sounds, and platform-specific language — and the ability to translate that fluency into surprising, shareable content. * Native German language proficiency paired with strong English; bilingual fluency is non-negotiable. Soft Skills * Strong story instinct: the ability to walk into a campus event or project context and immediately identify multiple narrative angles, selecting the strongest without external direction. * Confidence and willingness to appear on camera as a recurring on-screen voice of the brand. * High-volume shipping mindset, with demonstrable experience producing multiple pieces of content per week rather than per month, and a self-managing working style that takes ownership of output and KPIs. * Highly self-organized and conscientious, with a track record of building repeatable systems and structured workflows rather than operating reactively. Commitments are consistently met, follow-through is reliable, and nothing falls through the cracks. * Genuine identification with CODE's student profile — the sense that "this could be (or could have been) the university I would want to study at." Bonus (but not required) * Previous experience producing direct-response or performance ad creatives for Meta or TikTok, and an existing personal social channel with demonstrable engagement. What you can expect: * Permanent contract * Full/Part-time position * Campus located in lively Neukölln—work in one of Berlin’s most dynamic neighborhoods * Responsible role in a motivated and supportive team * Modern work environment with flexible hours and remote work options * 25 days of annual leave (20 statutory + 5 extra from us) * Retirement & pension plans to help you plan for the future * BVG ticket benefit: 5% discount plus an additional €15 monthly contribution from CODE * Access to Masterplan learning platform for professional growth * Summer and winter employee events for team bonding and fun * 10 sessions per year with Nilo.Health for your mental wellbeing

Security Research Labs

ABOUT US: SRLabs is home to knowledge leaders securing critical infrastructures in finance, energy, and telecommunications. We focus on hands-on hacking resilience—not compliance—by combining cutting-edge hacking research with impactful consulting for innovation leaders passionate about pioneering technologies. What makes us unique? We are a diverse team of experts from all over the world, blending skills in consulting, research, and cybersecurity. This allows us to create impactful security solutions that shape the future of organizations and critical infrastructures. Our growing team thrives on collaboration, curiosity, and innovation. YOUR RESPONSIBILITIES We are looking for a Customer Success Manager to bridge the gap between our technical teams and our clients. In this role, you will ensure that our clients derive maximum value from SRLabs’ cybersecurity services, building long-term relationships and supporting their security evolution journey. A significant portion of your clients will be the primary customers of Autobahn Security, a partner company providing a cutting-edge vulnerability management SaaS platform. Your role will involve helping these clients understand, implement, and sustain effective vulnerability management practices using Autobahn Security’s tools, alongside SRLabs' consulting expertise. Your Responsibilities * Build and maintain strong, trust-based relationships with your assigned clients, with a focus on Autobahn Security’s primary customers. * Act as the primary point of contact for client onboarding, ensuring smooth transitions from sales to active project engagement. * Partner with clients to understand their goals and develop tailored strategies to enhance their security posture, leveraging both SRLabs’ consulting and Autobahn Security’s SaaS platform. * Collaborate with SRLabs’ experts and Autobahn Security teams to help prioritize and translate technical insights into actionable recommendations for clients. * Facilitate the troubleshooting process and stay in touch with engineers to report the fixes to customers for the smooth user experience of the Autobahn Security tool. * Proactively identify opportunities for deeper engagement and align them with client needs. * Support clients in adopting new processes and frameworks to strengthen their cybersecurity capabilities. * Regularly measure and communicate success metrics to stakeholders at all levels. WHAT DO YOU BRING? * 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in technology or consulting. * Fluency in German and English are required. * Familiarity or previous experience with vulnerability management or SaaS platforms. * Knowledge of cybersecurity concepts or prior experience in the industry is a plus. * Exceptional organizational, communication, and presentation skills, with the ability to explain technical concepts to diverse audiences. * Strong problem-solving skills and a proactive approach to identifying and addressing client needs. * Proven ability to manage multiple clients, tasks, and priorities effectively. * Passion for helping clients succeed and developing long-lasting professional relationships. WHAT AWAITS YOU WITH US? * Join a diverse team of passionate cybersecurity professionals. * A role where you contribute directly to helping organizations master their security challenges. * Opportunities to collaborate with researchers, consultants, and the Autobahn Security team on cutting-edge projects. * Flexible working arrangements, including home office options. * 30 days paid vacation. * Competitive salary and a wide range of benefits, including a BVG pass, gym membership discounts, and German lessons. * Regular company retreats focused on team building, knowledge sharing, and fun. * Professional development opportunities through internal training, certifications, and education programs. APPLY NOW We are looking forward to getting to know you! SRLabs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes team plays a key role in shaping the Airbnb stays experience . As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.  Airbnb is seeking an Acquisition Manager, with a primary focus on the DACH countries, particularly Germany, to actively grow our network of Hosts and Partners. You will be at the forefront of expanding Airbnb's professional supply base in one of Europe's most important travel markets. This role will be part of the Homes EMEA team and report to the Field Operations Manager. The Difference You will Make: As an Acquisition Manager, you will be responsible for sourcing, pipeline building, supply acquisition and onboarding  of high quality professional inventory across Germany, Austria and Switzerland. You will play a central role in building Airbnb’s strong market presence in DACH  and collaborate with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition - from strategy development and active prospecting through to onboarding and market success. You will help develop and iterate scalable, localized supply acquisition strategies in your territory aiming to secure our long-term success. A Typical Day:  * Prospect and onboard new, high quality professional hosts in your assigned territory, continuously building and managing a strong pipeline * Create and deploy scaled strategies to effectively acquire Professional Hosts in your region * Represent Airbnb in external meetings with Professional Hosts, showing up as a credible and knowledgeable market expert * Analyze data and utilize data-driven recommendations to identify and act on strategic opportunities in your region to drive sales growth * Develop deep knowledge of your assigned geographic markets across DACH * Build and manage partner relationships within your assigned territory * Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients * Educate clients on all significant product changes and cascade feedback on product and policy to relevant internal stakeholders * Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner * Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success Your Expertise: * 6+ years of experience in  sales  * 2+ years of hospitality/travel industry experience (nice to have) * Strong time management and prioritization skills * Strong B2B sales/new business development experience * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments * Excellent communication skills and ability to communicate effectively with clients * Experience building and strengthening relationships with external partners * Comfortable performing data analysis and making decisions based on the results * Available to travel to assigned markets * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives * Hospitality/travel industry experience in the region is a plus * Highly proficient in using CRM software - Salesforce experience is a plus * Charismatic self-starter who is resourceful and self-sufficient * Fluency in German and English Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Germany Annual Pay Range €71.000—€84.000 EUR