IT Support Specialist (w/m/d)

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team For this challenging and highly impactful role, we are seeking a dedicated, highly communicative IT Security Manager with vision and drive. In this position, you will lead and develop Raisin's internal security teams. You will act as a critical internal sparring partner (for Business, IT, and the 2nd Line of Defense) and take the absolute lead in coordinating our technical security implementation. As a versatile leader with a comprehensive overview of our security posture, you will ensure that our internal operations are resilient, compliant with regulations like DORA, and seamlessly executed by your teams. Your Responsibilities * Team Leadership & Internal Execution: Take ownership of our internal security operations. You will lead, mentor, and steer our internal security experts in a results-oriented manner, ensuring the continuity and excellence of daily security operations. * Internal Coordination & Sparring: Act as the central, consultative liaison across the company. You will lead cross-departmental coordination of security topics, define clear security requirements for our Infrastructure and engineering teams, and develop pragmatic, scalable solutions. * 1st Line Security Operations: Oversee the technical execution performed by your teams. Your duties will include actively participating in incident analysis, threat mitigation, and ensuring robust monitoring is in place. * 2nd Line Liaison & DORA Alignment: Serve as the central point of contact for the "2nd Line of Defense" (CISO). Ensure that our operational reality and technical controls align with overarching IT Governance, risk frameworks, and regulatory requirements like the Digital Operational Resilience Act (DORA). * Project Management: Drive and contribute to broader projects. If you enjoy organizing and structuring security-related agendas across the IT landscape, there is plenty of impactful work to be done! * Cloud Security Oversight: Leverage your deep understanding of AWS Cloud Infrastructure and the AWS Shared Responsibility Model to guide your teams in maintaining a secure, robust, and compliant cloud environment. * Strategic Vendor Management: Pragmatically manage relationships with third-party security vendors (e.g., security tooling, external testing, specialized services). You will steer these partnerships to ensure strict SLA adherence, cost-effectiveness, and a strong Return on Investment (ROI) for our security stack. Your Profile * Extensive Professional Experience: 10+ years of overall experience within the Cybersecurity or Information Security space, combined with at least 3+ years of proven experience working directly as an IT Security Manager or in a similar leadership capacity. * Broad Cybersecurity Background: The world of security is vast, and your holistic expertise counts. You have broad experience across domains such as IT Governance/GRC, ISMS, ISO 27001, BCM, NIS 2, DORA, Vulnerability Management, SOC/SIEM, IAM/PAM, Penetration Testing, Network Security, or DevSecOps. * Generalist Leadership Mindset: A comprehensive overview and a fundamental understanding of security technologies, industry standards, and their potential business impact are highly valued. You know how to guide specialists without getting lost in the weeds of individual security tools. * Team Management Experience: Proven track record in leading, structuring, and motivating internal technical teams in a fast-paced, mission-critical IT environment. * Technical Acumen: Really good understanding and practical working knowledge of AWS Cloud Infrastructure, including a firm grasp of the cloud Shared Responsibility Model and how to implement it effectively. * Framework Knowledge: Basic knowledge of IT Service Management (ITSM, ITIL) and a solid technical understanding of the security domain are prerequisites. * Work Style & Traits: You possess a strong sense of responsibility, flexibility, and an eagerness to engage with new topics. You are distinguished by a commitment to collaborative teamwork, a respectful and supportive interpersonal style, and a work approach that is solution-oriented, analytical, structured, and reliable. * Language & Communication: Excellent proficiency in spoken and written English alongside fluent German is a plus. Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of out team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.  * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

JOIN US AS A (SENIOR) QUALITY SPECIALIST (ALL GENDERS) IN OUR PRE-INTEGRATION AND TESTING TEAM AND HELP SHAPE THE FUTURE OF AUTONOMOUS MOBILITY! As a Quality Specialist – System Testing in the Pre‑Integration and Testing (PIT) Team, you will work hands‑on on testing the future of our Mobility Platform solution. As part of the PIT team within the Vehicle Integration Domain, you will operate in an agile, cross‑functional, and bottom‑up environment, driving system‑level testing and automation while continuously raising quality standards across the domain. WHAT YOU WILL DO * Execute comprehensive system tests in various environments, including HiL and vehicles, both manually and using automated test frameworks * Proactively automate existing and new test cases to improve regression coverage and test efficiency. * Design system‑level test cases, ensuring sufficient test coverage and traceability. * Identify, analyse, and report defects in a clear, structured, and reproducible manner using defect tracking tools. * Act as an advocate for quality within your team and across the domain. * Promote shift‑left practices, automation, and fast feedback loops. * Conduct hands‑on testing, including autonomous test drives in Hamburg, and collaborate in joint testing sessions. * Take responsibility for commissioning and maintaining HiLs and vehicles (when needed), ensuring readiness for continuous testing and development.   WHAT WILL HELP YOU TO FULFIL YOUR ROLE  * Experience working in agile and cross-functional environments, closely collaborating with developers, product owners and other roles. * Experience working with complex, distributed systems. * Familiarity with Unix‑like operating systems, such as QNX and/or Linux. * Solid understanding of automotive communication protocols (e.g. CAN, Automotive Ethernet). * Experience in writing system‑level test cases using ALM tools such as Polarion or Codebeamer. * Solid knowledge of test automation frameworks and scripting languages (e.g. Python, ECU‑TEST, CAPL, Behave). * Experience with automotive testing tools like Vector CANoe, dSPACE or similar. * Familiarity with ASPICE processes and other automotive testing standards.   WHAT WILL HELP YOU TO FULFIL YOUR ROLE  * Able to work independently while contributing effectively to team goals. * Technically curious and motivated to continuously improve testing and quality. * Understand the importance of requirements management and ALM tools (e.g. Polarion). * Thrive in agile, dynamic environments with a bottom‑up company culture. * Open to occasional and planned travel, including trips to Berlin, Munich, and the USA, coordinated in advance.   BONUS * Familiarity with CI/CD workflows, including creating, configuring, and maintaining pipelines. * Experience interacting with backend systems (e.g. REST APIs, databases) for test automation purposes. * Previous experience in cybersecurity testing.   We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.