Engagement Manager, US

Clasp

Partner Success Manager Remote (ET & CT time zones only – some travel required) About Us Clasp is a mission-driven, venture-backed startup transforming access to education and career pathways—starting with the healthcare workforce. By enabling employers to invest in future talent where it matters most—easing overwhelming student debt—our platform creates lasting bonds between employers and employees. We believe that when employers have a stake in the cost of education, we can create a more sustainable, equitable, and skilled workforce. Fresh off our Series B, we’re entering our next phase of growth. Clasp is a Forbes Fintech 50 company, a SHRM portfolio company, and has been named by Business Insider as one of the “Top 14 Healthcare Startups to Watch in 2026” and one of the “43 Startups to Bet Your Career On in 2025.” We’re not just building a fintech product—we’re driving economic mobility. If you’re excited to build, grow, and make a real impact, join us. The position will serve as both a strategic advisor and an enthusiastic champion for Clasp’s employer partners. This role blends deep knowledge of our creative work with inspiring communication and storytelling to build excitement, strengthen alignment, and drive long-term growth.You’ll own a portfolio of partners and go beyond traditional success management—immersing yourself in the details of our work, asking probing questions about partner goals, and shaping conversations that spark expansion opportunities. You’ll collaborate closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment to ensure Clasp’s creativity shines and partners see measurable impact. If you’re excited about using education and technology to solve systemic problems in workforce development—and want to grow with a high-impact, high-growth team—we’d love to hear from you. What You’ll Do: * Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity. * Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities. * Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners. * Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state. * Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact. * Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support. * Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work. * Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services * Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value What You’ll Need: * Experience in account management, customer success, management consulting, or other client/customer-facing role * Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions * Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences * Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs * Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives * Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company Nice to Have: * Familiarity with education benefits, workforce development, or upskilling programs * Experience working with human resources and/or talent acquisition stakeholders * Understanding of healthcare industry What We Give In Return * Competitive cash and equity compensation * Health benefits (health, dental, & vision), 401k * Commuter benefits * Flexible PTO policy * Opportunities to grow and perform in a fast-paced environment alongside a stellar team. Salary The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $110,000 to $130,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent. Closing If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team! We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Pointr

OUR STORY Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. THE ROLE As Pointr’s Head of People & Culture in the US, you will be the senior owner of our global people function and the strategic partner to our CEO and leadership team. You will set and execute the people strategy that carries Pointr from 150 people through its next phase of growth — building the systems, the culture, and the team that match the company’s ambition. This is both a strategic and a hands-on role. You will oversee the full spectrum of people work — talent acquisition, total rewards, performance, learning and development, employee experience, and people operations — while leading a globally distributed team across geographies. You will bring cohesion across cultures, time zones, and stages of maturity, and you will be a daily collaborator with our CEO. CORE RESPONSIBILITIES STRATEGY & LEADERSHIP * Be the trusted thought partner to the CEO and the leadership team on organizational design, headcount planning, talent strategy, and culture. * Lead the development and execution of Pointr's global people strategy, aligning it with business goals across the US, UK, Turkey, and other geographies. * Lead, coach, and develop a distributed people team across multiple cultures and time zones. TALENT ACQUISITION * Own the talent acquisition function end-to-end: hiring plans, sourcing strategy, recruiter performance, agency partnerships, and candidate experience for both technical and GTM roles. PEOPLE OPERATIONS & TOTAL REWARDS * Build scalable people operations, HRIS, compensation, and total rewards programs that work across multiple countries and employment models. PERFORMANCE & DEVELOPMENT * Run a performance management framework that supports career progression, clear feedback, and high standards across every team. * Develop role-based competency frameworks, leveling, and personal development plans so every team member has clarity on growth. ENGAGEMENT & CULTURE * Drive employee engagement through pulse surveys, listening forums, manager training, and cultural programs that strengthen connections across geographies. * Be a culture carrier — model Pointr's values (Ownership, Harmony, Scale) and reinforce them in every hiring, performance, and recognition decision. COMPLIANCE * Own HR compliance and risk across US states and our international entities, partnering with legal and external counsel as needed. MINIMUM QUALIFICATIONS * 10+ years of progressive HR / People experience, with at least 3 years as the senior people leader at a fast-growing tech company (ideally B2B SaaS, 100–300 person scale). * Proven experience as a strategic partner to a CEO or founder — comfortable in the boardroom and in the day-to-day. * Demonstrated success building and leading global, distributed people teams across multiple cultures (US plus Europe or EMEA strongly preferred). * Deep expertise across the full people stack: talent acquisition, compensation and benefits, performance, L&D, employee relations, and HRIS. * Hands-on familiarity with modern people tools across HRIS, engagement, and ATS platforms (we currently use Sage HR, Culture Amp, and Ashby, but equivalent platforms are welcome). * Strong commercial acumen — fluent in headcount planning, budget management, and translating people decisions into business outcomes. * Excellent written and verbal communicator who moves easily between executive presence and hands-on problem-solving. * Massachusetts and multi-state US employment knowledge required; international employment exposure (Turkey, UK, EU) strongly preferred. * Experience scaling people functions through funding rounds, M&A, or rapid headcount growth. * Passion for building inclusive, high-performing cultures across geographies. WHAT WE OFFER? * Supportive, kind (no-ego), and smart team * Hybrid work (2 days being in the office is required) * International environment and inclusive culture * Competitive base salary and attractive stock options * Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations * Private health care (75%) and Dental * Company-sponsored parental leave * 18 days PTO, plus sick time + 12 holidays per year * 401(k) retirement scheme * Compensation: $145k Base + Bonus + Stock Options #LI-HYBRID

Bynder

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control. We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes. Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team. Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers.  What you will do: * Serve as the trusted advisor to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment. * Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel. * Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems. * Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals. * Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager. * Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners. * Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies financial profile, latest news and organizational needs. * Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions. * Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform. * Act as a liaison between the customer and the Product team, strategically representing customer feedback to inform the product roadmap. * Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business. What you bring: * 7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts. * 5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools). * Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks. * Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level. * Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations. * Experience managing the end-to-end renewal cycle for high-value accounts, including strategy, proposal creation, and procurement engagement. * Strong understanding of the enterprise environment, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships. * Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand high-value accounts.Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes. * Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority. * Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment. * Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies. * Proficiency with AI tools and an understanding of AI's impact on the marketing industry. * Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously. * Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus). Salary: We are able to offer $98K-$125K + Commission Depending on Experience Why you'll love Bynder! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. * Competitive compensation * 401(k) - dollar for dollar match up to 6% * 100% Company-paid medical, dental, vision, and life coverage for you and your family * Unlimited vacation policy * Room to advance in a high-growth tech company * Referral bonus plans * A light-hearted and fun work environment Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.   All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-Hybrid #LI-AS1