Sales Revenue Analyst - Boston

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU’LL DO * Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable business outcomes such as productivity gains, revenue influence, cost efficiency, or customer experience improvements. Establish a PMO operating standard that other TS leaders adopt as the benchmark. * Build capabilities that scale across TS, not point solutions. Build durable, cross-functional capabilities that drive business outcomes across every function in TS. Solve systemic problems with scalable solutions and operating models — not one-off fixes — and hold your team to the same standard. * Drive programs from alignment to impact. Establish clear scope, sequencing, ownership, and success metrics before execution begins. Hold your team to rigorous delivery standards and close every program with post-launch reporting that connects leverage created directly to business outcomes for partner teams. * Represent TSO in executive forums. Represent TSO in executive forums with Director and VP-level counterparts across TS. Come prepared with clear recommendations, framed trade-offs, and the ability to drive decisions — not surface issues. Own stakeholder relationships and outcomes and drive alignment across disparate teams.  * Deploy AI to create operational leverage. Identify and build AI-enabled workflows that reduce friction across how programs are planned, communicated, and executed — for your team and for the TS functions you support. This is a core expectation, not a future initiative. You bring a clear point of view on where AI creates a genuine capability shift and you build toward it. * Develop the TPM team and raise the bar. Lead a team of senior Technical Program Managers delivering complex, concurrent initiatives across TS. Raise the bar for execution quality, stakeholder management, and accountability — and develop a team that operates independently and owns outcomes. * Build cross-functional relationships before you need them. Build cross-functional relationships across TS and adjacent functions before programs require it. Use influence, credibility, and direct engagement to drive alignment, resolve tension, and expand the reach and impact of TSO well beyond its own boundaries. WHO YOU ARE * 10+ years running complex, cross-functional programs at a senior level, with VPs and senior Directors as your primary stakeholders — ideally within a high-growth B2B SaaS go-to-market, customer-facing, or revenue operations organization * A systems builder with a track record of designing operating models, playbooks, and frameworks that other teams adopted as a reference standard * Autonomously executive-ready — decisive under ambiguity, composed under pressure, and capable of leading VP-level conversations without preparation coaching * Experienced applying AI as an operational tool, with a practical point of view on where it creates capability shifts — not just productivity gains * A developer of senior talent who raises the bar on what great program management looks like and builds teams that operate independently at a high standard * Outcome-oriented and metric-driven — you define success before work begins and hold yourself and your team accountable to delivering against it PREFERRED EXPERIENCE * Experience supporting large-scale go-to-market or customer-facing technical organizations spanning sales engineering, post-sales, technical support, or solutions architecture * Familiarity with support operations platforms and the workflows they enable across technical teams * Experience designing org-wide AI-enabled capabilities in an operational context * Background in tooling strategy, workforce planning, or operational transformation at scale in a SaaS environment Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth:  * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * Intradepartmental mentor and buddy program for in-house networking * An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) * Access to Inclusion Talks, our Internal panel discussions * Free, global mental health benefits for employees and dependents age 6+ * Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government. This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government.   Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $224,000—$280,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Datadog’s Technical Solutions organization includes 1,200+ sales engineers, support engineers, post-sales experts, and solution architects. They run on an ecosystem of enterprise platforms and internal tools that directly shape how we serve customers. Technical Solutions Operations (“TSO”) owns that ecosystem. We manage the full lifecycle of the systems TS depends on: Zendesk, Jira, Confluence, and a growing portfolio of off-the-shelf and purpose-built tools. We do the work to operate, maintain, and evolve the platforms powering daily workflows across TS. When a vendor tool reaches its limits, we extend it through customization, integration, or targeted solution development, tapping internal partners across Datadog as needed. We’re looking for a systems engineer who wants to own enterprise platforms end-to-end. You go from understanding the business process, to designing the right solution (whether that’s configuration, integration, or code), to measuring whether it actually moved the needle.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You’ll Do: * Own enterprise systems through their full lifecycle. You’ll be the technical owner for one or more platforms that TS relies on daily. That means understanding how the system is used, where it’s falling short, what’s coming from the vendor roadmap, and what needs to change. You drive improvements from assessment through implementation. * Engineer solutions that create leverage. Not every problem is solved by configuration. You’ll build and evolve enterprise systems, integrations, automations, and internal tools that multiply the effectiveness of 1,200+ technical experts. Where AI can make a solution smarter (e.g., intelligent routing, automated triage, agent-assisted workflows), you'll include AI in the initial design, not as an afterthought. * Contribute to the Datadog codebase when the problem calls for it. Some TS-specific features (e.g., support tooling, in-app experiences) ship into the same repos Engineering uses. This work is targeted and partnership-driven, and you’ll collaborate with Engineering teams to build and ship these capabilities. * Use AI to work faster and think bigger. AI coding tools are part of your daily workflow. You use them to ship faster, explore unfamiliar systems, and automate the tedious parts of your job. You can articulate how AI changes the way you work and help teammates adopt the same habits. * Solve business problems, not just technical ones. You’ll partner with TS leaders to understand what’s slowing their teams down, then engineer the fix. The best solutions aren’t always the most technically complex. They’re the ones that actually get adopted. * Own what you ship. Monitor, maintain, and iterate on systems in production. You understand your systems well enough to diagnose issues before anyone else does, from implementation and iteration through optimization and maintenance.    Who You Are: * 3-5 years of experience with enterprise platforms and production software. You’ve administered, extended, or integrated systems like Salesforce, Zendesk, Jira, or similar. You’ve also built software that real users depend on (web services, APIs, data pipelines, or applications). * Strong in Python, Go, or JavaScript/TypeScript. Bonus if you're a polyglot. You’ll work in whatever the problem demands. * Ability to work across the stack. You can build a backend service, wire up a frontend, design an API, and set up the CI/CD pipeline to ship it. * Demonstrated fluency with AI coding tools. You use Copilot, Claude, or similar daily and can articulate how it changes the way you work. * Experience building AI-powered features. You’ve worked with LLMs, embeddings, RAG pipelines, or agent frameworks. * Systems thinking. You design reliable, maintainable, scalable solutions that integrate with multiple upstream and downstream systems that improve the long-term health of our tech stack. * Experience contributing to a large shared codebase with established engineering practices (code review, CI/CD, feature flags, observability) * Background in technical support tooling or customer-facing business systems * Experience in a high-growth B2B SaaS environment   Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.   Benefits and Growth:  * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $110,000—$162,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.