Brussels•Publicerad: 12 maj•Sista ansökan: 16 aug.
Bij Polestar bouwen we aan een duurzame toekomst. Maar minstens even belangrijk vinden we duurzame relaties met onze klanten.
Daarom zoeken we een Customer Engagement Specialist die het verschil maakt in elke fase van de klantreis.
Ons Customer Engagement Team vormt het kloppend hart van de klantbeleving bij Polestar. Je bent niet zomaar een aanspreekpunt voor
klanten: je begeleidt hen van A tot Z, neemt ownership over complexe vraagstukken en zorgt ervoor dat elke klant de ondersteuning
krijgt die hij of zij nodig heeft
Let us describe the challenge we offer
Als Customer Engagement Specialist ben je het eerste aanspreekpunt voor klanten via telefoon, e-mail en chat. Maar deze functie
gaat verder dan het beantwoorden van vragen.
Je beheert jouw eigen dossiers van begin tot eind en gaat actief op zoek naar oplossingen wanneer processen, systemen of
verschillende stakeholders betrokken zijn. Je combineert klantgerichtheid met analytisch denkvermogen en weet complexe situaties
om te zetten in een positieve klantervaring.
Je:
* begeleidt klanten tijdens hun aankooptraject én blijft een belangrijk aanspreekpunt na de levering van hun wagen;
* onderzoekt en coördineert complexe klantvragen waarbij je samenwerkt met interne teams en externe partners;
* neemt verantwoordelijkheid voor je eigen cases en bewaakt de voortgang tot een oplossing is gevonden;
* denkt mee met klanten, analyseert situaties en vertaalt problemen naar concrete acties;
* signaleert terugkerende uitdagingen en draagt actief bij aan het verbeteren van onze processen en dienstverlening;
* bouwt expertise op rond onze producten, systemen en dienstverlening zodat je klanten steeds correct en professioneel kan
ondersteunen.
Geen enkele dag is hetzelfde. De ene klant heeft vragen over een bestelling, terwijl je het volgende moment een technisch of
administratief vraagstuk onderzoekt waarbij verschillende partijen betrokken zijn. Juist die afwisseling en verantwoordelijkheid
maken deze rol uitdagend.
Who you are
Je haalt energie uit het oplossen van problemen en vindt het leuk om klanten écht verder te helpen. Je luistert aandachtig, denkt
kritisch na en blijft zoeken tot je de juiste oplossing hebt gevonden.
Daarnaast beschik je over:
* een bachelor diploma of gelijkwaardige ervaring;
* je hebt ervaring binnen customer service, customer support of een vergelijkbare klantgerichte functie, bij voorkeur in een
premium omgeving;
* uitstekende communicatieve vaardigheden in Nederlands, Frans en Engels;
* sterke digitale vaardigheden en het vermogen om snel nieuwe systemen te leren;
* een gestructureerde en zelfstandige werkstijl, gecombineerd met een sterke teamspirit.
What we offer
* Een uitdagende rol met veel autonomie en verantwoordelijkheid.
* Een grondige onboarding en continue ontwikkelingsmogelijkheden.
* De kans om mee te bouwen aan een premium merk dat duurzame mobiliteit opnieuw definieert.
* Een hybride werkomgeving met een goede balans tussen thuiswerk en kantoorwerk.
* Een aantrekkelijk salarispakket met competitieve extralegale voordelen.
Klaar om de klantbeleving bij Polestar verder uit te bouwen? Sluit je aan bij ons team en bouw mee aan duurzame mobiliteit.
Are you ready for the journey? Which is electric by the way...
Anywhere in Belgium•Publicerad: 8 juli•Sista ansökan: 16 aug.
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare
works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop
treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of
willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and
care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies
of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across
France, Spain, Belgium, and Canada. And beyond.
⭐ YOUR MISSION
Our Pre-Sales team strengthens Alan’s Enterprise and Public sector Sales to better handle the specificities of our largest
customers and we're looking for the next Sales engineer to join it.
Here are the main missions of the team you will join:
* Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools;
* Listen and understand prospects’ needs and work internally on how Alan can address them best;
* Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and
capabilities;Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product
experts;
* Join the customer acquisition journey to evangelize our services and products;
* Act as voice of the customer feeding Alan’s platform roadmap;
* Prepare handover for delightful customers’ onboardings;
* Participate to and eventually coordinate the most complex customer onboardings;
* Work in close collaboration with your peers in France to insure good practice sharing and build a global playbook.
Your role will be to lead and coordinate Pre-sales strategy on the most complex deals. You will be at the driver seat, shaping and
scaling this function, bringing both operational excellence and strategic vision within a recently created team and edit the
company to make our Sales teams the most effective of all!
⭐ OUR AMBITION IN BELGIUM ⭐
Since we opened our Belgium market in 2020, we have experienced great momentum and traction. We’ve onboarded 1200+ companies, and
delighted 90.000+ members so far. Our local team is growing (so far we went from 0 to 70+ in just over 5 years 🚀).
We now want to take the market by storm and exponentially grow the business to ultimately become the market leader by 2030 in
Belgium. Our pre-sales will ensure we continue to expand in the enterprise and public segments. Being at Alan means joining a team
of talented, committed and passionate colleagues. We move fast, with a lot of ownership, and are proud to tackle big problems!
⭐️ YOU WILL BE A GREAT FIT AT ALAN IF ⭐️
* You have at least 4+ years of experience working in a SaaS environment;
* Fluent written and verbal communication skills in English
* Fluent written and verbal communication skills in Dutch OR French
* You are based in Belgium
* You are experienced in end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s;
* You master the art of pitching a product with transparency and without overselling its capabilities ;
* You quickly get to the root cause of customers concern through active listening and requirements elicitation;
* You are assertive and know how to handle objections in a complex environment;
* You have the ability to break down complex issues and identify product gaps to define the best product solutions;
* You are great at sharing the right insights and context to influence the product we build;
* You thrive at high level stakeholders’ management;
* You excel at prioritizing tasks while living up to commitments;
* You love teamwork and are always eager to learn and grow;
It would be even better if you have:
* Being fluent in both Dutch AND French is a big plus
* Experience in Insurance or Health platforms
* Experience in end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s
* Experience in HRIS / Payroll solutions
For this opportunity, we are aiming to hire within the C1-E level range.
🙌 PERKS & BENEFITS
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided
with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
* Fair rewards. Generous equity packages complement your base salary.
* Flexible Office. Amazing office space at our HQ in Brussels, sponsored co-working hubs in Ghent or Antwerp or a full-remote
experience with home office equipment sponsorship, we want you to live where you’re the happiest.
* All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling
headphones.
* Flexible vacation policy and flexible working hours. Organize your time as you wish.
* Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for
partners depending on your country (permanent contracts only).
* Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
* Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences
if the opportunity arises.
* Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a
dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their
full potential. Learn more about our coaching culture.
* Parental leave. Extended parental leave for all new parents.
IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how
underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
Anywhere in Belgium•Publicerad: 8 juli•Sista ansökan: 16 aug.
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare
works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop
treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of
willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and
care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies
of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across
France, Spain, Belgium, and Canada. And beyond.
⭐ YOUR MISSION
Our Pre-Sales team strengthens Alan’s Enterprise and Public sector Sales to better handle the specificities of our largest
customers and we're looking for the next Sales engineer to join it.
Here are the main missions of the team you will join:
* Master our platform and support Sales team by enabling them with insights, expertise and the relevant tools;
* Listen and understand prospects’ needs and work internally on how Alan can address them best;
* Build a thorough understanding of the prospect and assess the level of functional alignment with our offering and
capabilities;Participate to RFP submissions and build Alan’s response in collaboration with Sales, Insurance and Product
experts;
* Join the customer acquisition journey to evangelize our services and products;
* Act as voice of the customer feeding Alan’s platform roadmap;
* Prepare handover for delightful customers’ onboardings;
* Participate to and eventually coordinate the most complex customer onboardings;
* Work in close collaboration with your peers in France to insure good practice sharing and build a global playbook.
Your role will be to lead and coordinate Pre-sales strategy on the most complex deals. You will be at the driver seat, shaping and
scaling this function, bringing both operational excellence and strategic vision within a recently created team and edit the
company to make our Sales teams the most effective of all!
⭐ OUR AMBITION IN BELGIUM ⭐
Since we opened our Belgium market in 2020, we have experienced great momentum and traction. We’ve onboarded 1200+ companies, and
delighted 90.000+ members so far. Our local team is growing (so far we went from 0 to 70+ in just over 5 years 🚀).
We now want to take the market by storm and exponentially grow the business to ultimately become the market leader by 2030 in
Belgium. Our pre-sales will ensure we continue to expand in the enterprise and public segments. Being at Alan means joining a team
of talented, committed and passionate colleagues. We move fast, with a lot of ownership, and are proud to tackle big problems!
⭐️ YOU WILL BE A GREAT FIT AT ALAN IF ⭐️
* You have at least 4+ years of experience working in a SaaS environment;
* Fluent written and verbal communication skills in English
* Fluent written and verbal communication skills in Dutch OR French
* You are based in Belgium
* You are experienced in end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s;
* You master the art of pitching a product with transparency and without overselling its capabilities ;
* You quickly get to the root cause of customers concern through active listening and requirements elicitation;
* You are assertive and know how to handle objections in a complex environment;
* You have the ability to break down complex issues and identify product gaps to define the best product solutions;
* You are great at sharing the right insights and context to influence the product we build;
* You thrive at high level stakeholders’ management;
* You excel at prioritizing tasks while living up to commitments;
* You love teamwork and are always eager to learn and grow;
It would be even better if you have:
* Being fluent in both Dutch AND French is a big plus
* Experience in Insurance or Health platforms
* Experience in end-to-end procurement projects (buyer or supplier side) with involvement in RFI’s, RFQ’s and RFP’s
* Experience in HRIS / Payroll solutions
For this opportunity, we are aiming to hire within the C1-E level range.
🙌 PERKS & BENEFITS
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided
with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
* Fair rewards. Generous equity packages complement your base salary.
* Flexible Office. Amazing office space at our HQ in Brussels, sponsored co-working hubs in Ghent or Antwerp or a full-remote
experience with home office equipment sponsorship, we want you to live where you’re the happiest.
* All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling
headphones.
* Flexible vacation policy and flexible working hours. Organize your time as you wish.
* Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for
partners depending on your country (permanent contracts only).
* Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
* Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences
if the opportunity arises.
* Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a
dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their
full potential. Learn more about our coaching culture.
* Parental leave. Extended parental leave for all new parents.
IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how
underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
#LI-DNP
