Junior Service Desk Administrator

DEPT

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This position sits in our Marketing & Technology service. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company.  Here at DEPT®, we are proud of the award winning, creative campaigns and content that we produce for a range of exciting and well known brands, and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a new SEA Specialist to join the team to service an exciting new client. WHAT YOU'LL DO * Manage multi-market paid search and shopping campaigns for clients; * Conduct keyword research and analysis to identify relevant search terms and opportunities for campaign optimisation; * Lean into automation and use of data within campaigns, including utilising AI to improve performance; * Create and optimize paid search campaigns across various platforms, such as Google Ads and Bing Ads; * Monitor campaign performance, analyse data, and provide regular reports to clients, highlighting key metrics and recommendations for improvement; * Stay up-to-date with industry trends and best practices in paid search advertising; * Collaborate with cross-functional teams to ensure seamless execution of campaigns and alignment with client goals; * Stay informed about changes in search engine algorithms and adjust strategies accordingly; * Carry out technical analysis, content & authority analysis; * Set up implementation plans and workflows; * Respond to client (internal and external) briefs; * Report on activity on weekly, monthly and quarterly basis. WHAT YOU BRING: * Prior experience (at least 1 year) in managing and optimising paid search & shopping campaigns, preferably within a digital agency or similar environment; * Strong knowledge of paid search platforms, such as Google Ads and Bing Ads; * Excellent analytical skills and ability to interpret data to drive campaign optimisation; * Ability to work collaboratively in a fast-paced, deadline-driven environment; * Intermediate or higher proficiency in the use of Excel/Sheets and familiarity with Word/Docs and PowerPoint/Slides; * Excellent time management and organisational skills with a high attention to detail; * Ability to react quickly within a fast-paced environment; * Directly available to start working in either Manchester, Budapest, Skopje, Zagreb or Split; * Full working proficiency in the English language; WE OFFER Location specific benefits, plus; * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities * Benefits depend upon location, please feel free to check with the recruiter on more details WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

iBanFirst

Job Description You are the first point of contact for customers, supporting them in taking back control of their payment process and giving them insight into the FX market. By taking them into the world of currencies, rates, hedging and how to implement this as efficiently as possible in their business, you help reduce risks and strengthen trust. What will you Do? In addition to our innovative technology and solutions, our people are vital to our success. Our team has the ambition to help internationally trading companies regain control of their payments by making the market open and transparent. By responding to the wishes and needs of the customer, you know how to translate our products into the best possible solution and use. By providing the customer with insight into exchange rates, various currencies and the simplicity of multi-currency payments, you give them the confidence to further strengthen and expand their international presence. You act as a sparring partner and can switch quickly between various tasks and responsibilities. You are the point of contact for the customer. You are responsible for the entire sales cycle; from lead generation and prospecting to closing the deal and onboarding. By building a strong network and extensive knowledge of the FX market, you help clients achieve strategic objectives. What do you bring? * Affinity with the financial sector and the FX market * 1-2 years of relevant sales experience * Bachelor / Master in Business or Finance * Native Hungarian speaker and fluent in English  * Good communication skills and business acumen * Strong analytical skills You have courage and see it as a challenge to conquer the Hungarian market with a new service. You are a self-starter who likes to take the initiative and keep challenging yourself to bring out the best in yourself. In addition, you can use your analytical insight and experience to further develop our sales strategy and grow together with our sales team. What do we offer? In the financial area of Budapest you will become part of one of the fastest-growing scale-ups of the moment. You form a team with motivated and pleasant colleagues with the common goal of becoming the pioneer in Europe. Our benefits … * A competitive salary * A good bonus based on your development and results achieved * 25 vacation days * All the necessities to be able to perform your work as well as possible * An onboarding and buddy program for a good start * You are an important part of building a strong brand from an innovative and fast-growing scaleup with great ambitions. You will develop quickly, both on a professional and personal level and internationally and nationally. Who are we?  iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking.  Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly priced multi-currency transactions.  Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure.  Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested €200M to further accelerate the growth and development of iBanFirst.  Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation.  Gaby #LI-GA1 #LI-Onsite

Marshmallow

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. ENGINEERING AT MARSHMALLOW Marshmallow are looking for engineers to tackle complex challenges. So we can make migration easy for hundreds of millions of relocators around the world. Across frontend, backend and full stack, working alongside designers, data scientists and product managers; you’ll be at the heart of every solution we offer. Builders of dynamic new products. Pioneers of new tools and technologies. Open collaborators. Clear communicators. Engineers take ownership of projects from end-to-end to turn goals and vision into reality. With a clear view of where the business is headed and resources readily available to make sure we get there. You’ll have real-world impact creating trailblazing products, true visibility across the business, and the support to share your ideas, ask for what you need and progress. Learn fast and move forward with an engineering career at Marshmallow. If you're curious about our Engineering culture and ways of working, check out the Engineering Handbook. Budapest (hybrid, 2 days in office) Please note we are not in a position to offer sponsorship and/or a visa for this position. ABOUT OUR CLAIMS TEAM YOU’LL BE JOINING Claims Tech is a distributed team across London and Budapest, with a purpose to revolutionise the claims journey. Our mission is to streamline the claims process, reducing costs, enhancing the customer experience, and empowering our operational team to reach their full potential. Three engineering teams specialize in the First party, Third party and Fraud verticals. Currently, we are in the process of developing our cutting-edge internal Claims Management System (CMS). This application is designed to seamlessly guide insurance claims from inception to resolution. It handles every facet of the claims process (internal, external, customer-facing), integrating with partners as well as the financial reporting. Our commitment to innovation and excellence is at the core of everything we do, and the Claims Management System is a testament to our dedication to achieving industry-leading results in claims management. What you'll be doing * Working in a product team enabling efficient automation for tens of thousands of policies, ensuring that we provide customers with affordable, instant, and inclusive insurance * Manages and executes ambiguous technical solutions with appropriate sense of urgency to deliver impact within the team. * Creates and promotes efficiency and speed within the team by improving existing solutions and developing new ones * Partners with stakeholders to understand requirements, build solutions, deliver functionality, write automation tests and build continuous delivery pipelines all the way through to deployment, monitoring and supporting these systems in production What we’re looking for from you * 6+ years of software engineering experience * Expertise in Java and Spring and the eagerness to learn more * Experience with developing and scaling complex microservices systems * Experience with AWS is a must * Previous experience with identifying, analysing, and resolving system availability, reliability, and performance issues * Experience mentoring and guiding more junior members of the team * Full-stack experience with React is an advantage Our Tech Stack * Backend: Latest Java μService, Spring Boot with Spring Cloud, Dynamodb, Terraform, Docker, AWS Fargate, Datadog, Opslevel, and TeamCity. * Frontend: TypeScript, CSS-in-JS (Styled Components), React, Redux, Redux Hooks, and other modern state management libraries. Kotlin on Android and Swift on iOS. * Data: SQL, Python, Snowflake (warehousing), dbt (modelling), Airflow (orchestration) & Looker (BI/visualisation). * AI: Sierra.ai for conversational AI, Sagemaker and Tecton for machine learning, Python and LangChain for agentic AI solutions, and Cursor, Claude Code and Junie for developer productivity. PERKS OF THE JOB * Bonus scheme designed to reward high performance * Private healthcare with Medicare, mental health support with Oliva * Personal learning budget and dedicated L&D time * Monthly SZÉP card budget to spend as you choose * 4 weeks Work From Anywhere per year OUR PROCESS We break it up into 3 stages: * Initial call with Tech Talent Acquisition team (30-40 mins) * A past experience & culture interview with one of our engineering managers to check that your ways of working aligns with our processes, mission and values (1 hour) * Tech interview with two engineers which is centred around pair programming, systems design and technical questions (1 hour 30 minutes) We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application #LI-OK1 Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.