Instacart · Canada - Remote (ON
Senior Product Manager, Risk Platform
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food...
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love
and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless
opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get
their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If
you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their
best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through
regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
Instacart’s Platform team powers the foundational capabilities behind our marketplace and Storefront Pro, including order
management, pricing and discounting, loyalty, payments, fraud, and customer experience. We’re hiring a Senior Product Manager to
build and own Instacart’s Risk Platform: the shared infrastructure behind fraud detection, appeasements, and identity verification
across our four-sided marketplace of customers, shoppers, retailers, and advertisers. You’ll set the north star for what this
platform becomes, define the roadmap and sequencing to get there, and own the outcomes to build the platform.
WHAT MAKES THIS TEAM UNIQUE
Instacart’s Fraud, Appeasements & Identity team sits at the intersection of platform infrastructure and real-world commerce,
protecting millions of transactions across a four-sided marketplace.
In this role, you will own the end-to-end product vision and roadmap for how Instacart prevents fraud, verifies identity, and
resolves order disputes fairly. A core challenge is navigating the tension between cost efficiency and delivering a fast, fair
customer experience - shaping fraud and appeasement policies with cross-functional partners that protect the business without
degrading the customer experience that drives growth. You'll drive measurable impact on cost per order, fraud losses, and customer
experience by evolving our real-time decision platform, advancing ML-driven fraud models, and shaping the next generation of
AI-native fraud defense.
On the fraud and identity side, you'll own a real-time ML-powered decision platform and build the next generation of AI-native
fraud defense. The industry is undergoing a generational shift from rules-based to AI-first fraud prevention, and you'll define
Instacart's strategy for it.
On the appeasements side, you'll tackle one of the most interesting product challenges in commerce: how do you make customers
whole quickly and fairly when something goes wrong, while maintaining thoughtful safeguards against abuse? Every customer-facing
commitment we make builds the trust that drives loyalty and growth, and also requires careful product and policy design to manage
cost responsibly. You'll design the systems and policies that solve this tension at scale, working across Order Quality, CX,
Legal, and Finance.
Ultimately, you’ll set the roadmap to define and build a new piece of platform infrastructure at Instacart to power risk
decisioning across all our product surface areas.
ABOUT THE JOB
- Own the fraud, identity, and appeasements product vision, strategy, and multi-year roadmap. Set a clear north star with
quantified targets for fraud losses, cost per order, false positive rates, and customer experience - and regularly socialize
that vision with leadership and cross-functional partners.
- Drive the evolution of Instacart's real-time fraud detection and identity platform - including ML model strategy, decisioning,
identity verification (selfie, passkeys, ATO prevention), and account integrity across both marketplace and Storefront Pro.
Optimize the balance between fraud prevention and customer experience.
- Champion an AI-native, AI-first approach to fraud and trust. Drive opportunities to apply AI/ML innovations across the full
domain. Push beyond incremental rule tuning toward a fundamentally AI-first architecture.
- Lead the appeasements and order-issue resolution strategy - defining policies, guardrails, and product capabilities that
balance fair customer treatment with abuse prevention. Partner with Order Quality, CX, and Legal to shape policies where
customer-facing commitments require thoughtful safeguards. Drive measurable improvements to efficiency.
- Be the strategic leader, not just the executor. Proactively identify new opportunities, define the "where we go next"
narrative, and produce clear product reviews that demonstrate depth, ambition, and clear trade-off analysis. Don't wait for
partner teams to tell you what to build - own the direction.
- Partner closely with Data Science, ML Engineering, and Fraud Operations to define PRDs, scope ML model improvements, and
translate complex fraud signals into scalable product capabilities. Leverage operational insights while maintaining
independence of judgment on strategic direction.
- Collaborate across Platform, Payments, Order Management, Shopper, Legal, and CX teams to ensure fraud and trust capabilities
are embedded across Instacart's full commerce stack - from checkout to post-order to international expansion. Stay ahead of the
evolving fraud landscape, including organized fraud-as-a-service, AI-generated abuse, and emerging attack vectors.
MINIMUM QUALIFICATIONS
- 6+ years of product management experience, including 3+ years focused on fraud, trust & safety, risk, identity, or a related
high-stakes platform domain.
- Demonstrated ability to set product vision and strategy independently - not just execute on a defined roadmap, but define the
north star, build conviction with leadership, and drive a multi-year narrative with measurable goals.
- Proven track record driving measurable business outcomes in fraud prevention or risk management - such as reducing fraud
losses, improving authorization/approval rates, lowering false positive rates, or optimizing cost per order.
- Strong experience working with ML/data science teams on fraud detection models, risk scoring, or decisioning platforms. Comfort
with data and experimentation (SQL, analytics tools, A/B testing) to size opportunities, validate hypotheses, and measure
impact rigorously.
- Demonstrated success working cross-functionally with engineering, operations, data science, finance, legal, and compliance -
with strong written and verbal communication skills to produce compelling strategy documents and build confidence in direction.
- Bachelor's degree in business, engineering, computer science, or a related field; equivalent practical experience considered.
PREFERRED QUALIFICATIONS
- Experience applying AI/ML innovations to fraud, identity, or trust & safety - such as shipping GenAI/LLM-powered products,
building AI-native detection/decisioning systems, or leveraging graph neural networks and multimodal analysis. Strong
preference for candidates who think AI-first, not rule-first.
- Experience building for multi-sided marketplaces and/or enterprise/white-label platforms, with an understanding of how fraud
controls need to adapt for different partner models and user types (customers, shoppers, merchants, advertisers).
- Experience leading or influencing without direct authority in an operational environment (e.g., working with Fraud Ops, Trust &
Safety Ops, or Risk Operations teams).
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is
remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex
First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and
Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is
eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$194,000—$204,500 CAD
Roll
Senior Product Manager, Risk Platform
Kategori
Data/IT
Plats
Publicerad
9 juli
Sista ansökningsdag
17 augusti