Manager, Paid Search

Manager, Paid Search

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: As a Manager specializing in Paid Search, you drive growth by orchestrating campaigns that exceed client expectations. Your strategic vision and deep understanding of SEM, bid strategies, and client goals enable you to craft tactical roadmaps, dashboards, and compelling presentations that keep stakeholders informed. You effectively prioritize impactful initiatives for error-free delivery and mentor team members to refine their craft. Contributing to agency thought leadership; you help build a thriving team that delivers outstanding results. WHAT YOU’LL DO: * Lead paid search strategy and execution across a portfolio of clients, ensuring performance meets or exceeds efficiency, growth, and budget targets. * Develop and implement channel-specific optimization and monitoring strategies, leveraging bid management platforms such as SA360 to drive results. * Own paid search contributions to client roadmaps, testing plans, dashboards, and QBRs/FBRs, ensuring alignment with overall account strategy. * Quantify, prioritize, and execute initiatives with the greatest potential impact on account performance and client objectives. * Partner closely with Client Partners to deliver clear, strategic paid search recommendations and support client-facing communications. * Contribute high-quality paid search content to critical client deliverables, including tactical plans and business reviews, meeting all deadlines and QA standards. * Ensure all paid search work undergoes rigorous QA and is executed accurately, maintaining strong stewardship of client budgets. * Coach and mentor team members by supporting onboarding, providing account-level context, and developing both technical and strategic paid search capabilities. WHAT YOU BRING: * Minimum of 2 years of hands-on paid search experience across Google Ads, Microsoft Ads, and analytics platforms. * Advanced understanding of paid search strategy across the funnel, including experience with bid management platforms such as SA360. * Experience managing campaigns across Google Search, Display, and App campaigns, with a strong grasp of full-funnel activation. * Proven experience designing and analyzing A/B tests to inform optimization and strategy decisions. * Demonstrated ability to analyze performance, present insights, and make clear optimization recommendations to internal and external stakeholders. * Strong analytical and reporting skills, with proficiency in Excel for data analysis and performance tracking. * Excellent written and verbal communication skills, with experience contributing to client-facing presentations and strategic narratives. * Experience mentoring or managing junior team members, supporting skill development, performance growth, and team engagement. WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Hybrid #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $75,000—$90,000 USD

Join Our Talent Community - Product Manager Hires

Adthena

OUR MISSION Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. We always want to hear from candidates who are passionate about our brand, award-winning product and be part of contributing to our future growth, which is why we have created our Talent Community!  If we don't currently have an open role that aligns with your experience but you are keen to keep in touch, we welcome you to join our Talent Community to keep up to date with the latest Adthena news. Submit your CV and some details and our Talent Acquisition team will keep in touch when a suitable role becomes available, should you be a great fit. By submitting your application, you are opting in to join our Talent Community Qualification/Experience: * You’ve worked as a product manager on the full lifecycle of a digital product, preferably a B2B SaaS solution. * You have working experience with market research to understand and clearly articulate to the business a market opportunity, competitive analysis, or customer need or problem. * Working knowledge of agile ways of working, like Scrum or Kanban, with tools like Jira * You work effectively with cross-functional teams * You have built business cases for new products/features supporting product decision-making within a business * Comfortable setting KPIs on product streams and working towards them as success metrics * You always champion the customer, market, and product vision to everyone in the building and constantly gather feedback from everyone. * You have a track record of coming up with creative, innovative solutions to needs that customers didn’t even know they had. * You’re a problem solver who likes to have full ownership of an outcome, rolls up their sleeves, and gets shit done. Why join Adthena? * Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. * Award-Winning Product: US 2023 Search Awards for "Best Search Tool." * Trust-Based Vacation: Take as much time off as you need, when you need it. * Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). * Flexible Work: Work how and where you do your best, with full autonomy over your day. * Career Growth: Bespoke training and career development via "Sherpa Plans” to guide your growth. * Private Medical Insurance: Fully covered health care. * Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’. * Family Care Package: Up to 6 months fully paid maternity leave, and 2 months of paternity leave. * Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. * Home Office Stipend: $200 for your ideal remote setup. * Swag Welcome Gift: $70 credit to grab some merch. * Birthday Day Off: Celebrate your special day. * Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info. * Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.

Customer Success Ops Manager

Adthena

OUR MISSION Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. WHY JOIN US? We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. * We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. Here’s what we offer: * Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. * Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation * Stock Options: Our employees do incredible work, so as we grow, everyone shares the rewards. * Trust-Based Vacation: Take as much time off as you need, when you need it. * Remote-First: 52% of Adthenian’s work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). * Flexible Work: Work how and where you do your best, with full autonomy over your day. * Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. * Monthly Hackdays & Training Days * Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. * Home Office Stipend: $200 for your ideal remote setup. * Swag Welcome Gift: $70 credit to grab some merch. * Birthday Day Off: Celebrate your special day. * Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info. * Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info. About the Role Reporting to: Stefan Potgieter, Global VP of Customer Location: UK or EU Remote Interviews: 3 Stages Start Date: ASAP More info: See FAQ below, our candidate hub, or reach out to recruitment@adthena.com What you’ll do at Adthena As CS Operations Manager, you’ll own the systems, processes, and data infrastructure that enable Adthena’s Customer Success and Account Management teams to operate at scale. You will turn fragmented tooling and reactive workflows into a connected, insight-driven engine that helps CSMs and AMs know where to focus, when to act, and why. This role exists because we have built the foundations of our CS platform stack - Planhat, Salesforce, Pendo, and Fluint - but the data isn’t yet automatically integrated, the signals aren’t surfacing proactively, and the team is spending too much time managing the systems rather than being guided by them. You will fix that. Longer term, this role will be central to designing and standing up a low-touch or tech-touch CS model that allows Adthena to serve customers without scaling headcount proportionally. AI and automation tooling will be central to how that model gets built. You will sit within the CS department but work in close partnership with the RevOps Manager, Marketing Operations Manager, and Commercial Platform Executive to ensure data flows and processes are aligned across the GTM function. Along with the other ops personnel, you will have a strategic dotted-line relationship with senior leadership (CCO or CTO). This is not a reporting-and-admin role. It is a systems-thinking, data-integration, and process-design role with direct commercial impact on GRR and NRR. You are: * A systems thinker who can audit a fragmented tech stack and design a unified, proactive architecture * Experienced in Planhat, Gainsight, or a comparable CS platform at an advanced, configuration-level * Confident working independently with clear strategic direction, but without hand-holding on execution * Analytically strong - you can connect data across platforms and turn it into actionable signals * Pragmatic about simplicity: you know that over-engineered processes don’t get adopted * Excited by the shift from high-touch to scalable CS models and have helped teams navigate that transition * Comfortable evaluating AI and automation tooling critically - you know where it adds genuine value and where it creates noise, and you build accordingly * Comfortable working across functions - with RevOps, the Commercial Platform Executive, CX, and CS leadership Responsibilities: Connect and simplify the CS tech stack so data drives action * Audit the current state of Planhat and the data that feeds it from Salesforce, Pendo, and Fluint and map where data is disconnected or duplicated * Design and implement an integration architecture in Planhat that creates a single source of truth for customer health, engagement, and commercial data * Simplify existing Planhat configuration that has grown overly complex and is limiting adoption * Build proactive alerting, build on proactive playbooks and nudge workflows that surface risks and opportunities to CSMs and AMs without manual effort * Partner with the Commercial Platform Executive and RevOps Manager to align CS and commercial data flows * Maintain clean, reliable data hygiene standards across the CS platform Build a proactive, scalable health and risk framework * Own the design and iteration of Adthena’s customer health score, ensuring it reflects real leading indicators of churn and expansion risk * Move the team from reactive risk management to systematic early-warning processes * Build playbooks within Planhat that trigger the right CSM or AM action at the right moment * Ensure health data is accessible and meaningful to the whole CS and AM team, not just leadership * Track and report on health trends across the customer base to support retention forecasting Enable a future low-touch or tech-touch CS model * Design the operational blueprint for a low-touch or no-touch CS tier, including tooling, automation, and intervention thresholds * Identify which customer segments could be served through a tech-touch model and define the criteria * Evaluate AI-native and automation tooling (e.g. workflow automation, LLM-assisted playbooks, smart nudges) as part of the low-touch infrastructure build * Work with the Customer Enablement Manager to align training and onboarding infrastructure to support lower-touch delivery * Build the internal case and roadmap for low-touch transition, including success metrics and milestones Equip the CS and AM team with the reporting and insight they need * Build and maintain dashboards that give CSMs, AMs, and CS leadership real-time visibility of portfolio health, engagement, and commercial risk * Produce accurate renewal forecasting data to support the CCO and VP CS in business reviews * Track core CS metrics including GRR, NRR, time to value, onboarding completion, and health score movement * Create standardised reports that are trusted, used, and reduce manual data-pulling across the team * Build expansion signal views in Planhat that surface feature gaps and untapped product access to AMs and CSMs, enabling timely upsell conversations * Surface patterns across the customer base that inform CS strategy and product feedback Own CS process design and adoption * Document and standardise core CS processes: objectives capture, value tracking, renewal workflows, risk escalation * Drive adoption of Planhat and associated processes across the CS and AM teams * Identify where manual processes can be automated and implement them - including through AI and workflow automation tools where appropriate * Act as the internal SME for CS tooling - training the team, troubleshooting, and managing platform changes * Collaborate with the Customer Enablement Manager and CS leadership to ensure process and tooling changes land effectively WHO WE LOOK FOR Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if they meet all requirements. If you have the skills but don't meet every requirement, reach out – we'd love to explore how you could be a great fit! Required Experience: CS Operations Experience * 3+ years in a CS Ops, RevOps, or Customer Operations role within a B2B SaaS business CS Platform Expertise * Hands-on experience with Planhat, Gainsight, or a comparable CS platform at a configuration and administration level. Planhat experience or certification strongly preferred. Systems Integration * Proven experience connecting CS platforms with Salesforce, product analytics tools (e.g. Pendo, Mixpanel), and other data sources to create unified customer views High-Touch to Scaled Model Transition * Experience helping a CS team transition from a high-touch model toward a low-touch or tech-touch delivery model, including the tooling, segmentation, and process design required Analytical Capability * Strong working knowledge of CS metrics (GRR, NRR, health scoring, churn forecasting). Able to build and maintain dashboards and produce reliable reporting for CS and executive leadership. AI and Automation Tooling * Practical experience using automation and AI tools to reduce manual effort in CS operations. For example, workflow automation platforms (e.g. Zapier, Make), AI-assisted analytics, or LLM-based tooling. Able to evaluate and implement these critically, not just enthusiastically. Cross-functional Collaboration * Comfortable working across Sales, RevOps, Marketing Ops, Product, and CX to align data flows and processes. Able to influence without authority. Nice To Have: * Familiarity with the paid search or competitive intelligence landscape is a plus, but not required OUR CORE VALUES All Adthenians are expected to align closely with our ‘Core Values’. What it means... * Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. * Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. * Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. * Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. MEET YOUR TEAMMATES You’ll work closely with: Stefan Potgieter Title: Global VP of Customer LinkedIn: https://www.linkedin.com/in/stefanpotgieter/