Pricing Executive (part time)

Veezu

Your role at Veezu: The Shift Manager will oversee daily operations, manage and mentor agents, ensuring high performance and adherence to KPIs. They will handle escalations, streamline processes, and foster a positive work environment. A strong focus on quality service, team engagement, and operational efficiency is essential for success in this role. This role plays a crucial role in improving passenger experience by ensuring prompt and effective resolution of passenger or driver partner inquiries and complaints. By mentoring agents to provide high-quality service, the shift manager reduces complaint resolution time and improves first-contact resolution rates. Their ability to streamline processes and handle escalations efficiently leads to a significant reduction in complaints, enhancing overall passenger and driver partner satisfaction. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! What you’ll do:  PERFORMANCE MANAGEMENT  * Lead, manage and motivate the team to ensure that objectives are achieved and the performance of individuals within the team is monitored and continuously improved. * Take responsibility for understanding, meeting and exceeding your objectives, KPIs and targets. * Motivate a team of Booking & Dispatch Executives to ensure they achieve their objectives, KPIs and targets.  * Create an outstanding results focused culture that balances passenger and Driver Partner retention and growth with achievement of commercial targets. * Plan and organise training and ongoing coaching to your team to ensure that the highest standards of bookings, customer service, satisfaction and care are met. * Regularly support team members by sitting in, call listening and coaching.  * Ensure that all Team members have performance targets, PDPs, regular 1:1 meetings and performance discussions.  * Work with your Manager to ensure that you have access to appropriate performance reports and metrics. Review these regularly and proactively communicate up and down the line any variances to targets and next step actions. * Drive a culture that is both fun and professional by designing and implementing motivational activities which will both support delivery of performance targets and support job satisfaction. * Ensure that the team is organised effectively and that rosters are planned and communicated; find solutions for shortages and gaps. * Actively manage attendance, overtime, timekeeping, holidays, sickness and any other absence through accurate record keeping and the following of all company procedures related to these aspects. * Take proactive steps as required relating to any performance or disciplinary issues by resolving day to day issue in line with company procedure, having constructive conversations and/ or escalating with suggested solutions to your Manager. * Attend regular performance meetings with Management; bringing your ideas for improvement and supporting in relevant improvement initiatives and projects. * Liaise with other departments such as Pricing and Commercial, Driver Partner Experience, Passenger Experience, I.T & HR to ensure issues are resolved efficiently and within agreed SLAs. * Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the customer, passenger and Driver Partner experience and feed these back to your Manager. * Seek to support passengers, customers, and Driver Partners to self-serve wherever possible. PEOPLE MANAGEMENT  * Be objective, fair, ethical, and consistent in leadership and management.   * Get to know your colleagues at a professional level & understand what makes a high performer and a high performing team. * Assist with recruitment and development of high caliber individuals who are resilient and who have the potential to live our values. * Support the implementation of induction and plan and oversee any buddying support using the L&D function.  * Inspire, engage, and empower teams and individuals to live our values and to understand the importance of achieving and exceeding targets. * Grow resilience and emotional intelligence amongst team members.  * Build a sanctuary in which teams feel safe to question, have a laugh and be human; make your team a great place to work. * Proactively drive a strong community spirit across teams – seeking opportunities for team working and cross functional networking – explain to your team how all the different teams work together to achieve Veezu’s strategy.  * Identify team members at risk of attrition and report to your Manager any risks and potential resignations. * Host a regular (minimum weekly) huddle/ briefing with the team to motivate them and communicate any KPIs and initiatives. * Utilise Slack channels, iCabbi messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates.  QUALITY MANAGEMENT AND CONTINUOUS IMPROVEMENT * Develop a strong understanding of relevant business specific systems, for example iCabbi, DiSC and the Google suite. * Ensure that both the team and you are fully conversant with relevant company policies, processes and operations, products, rates, brands, promotions and services. * Liaise with other departments such as Pricing & Commercial, Driver Partner Experience, Passenger Experience &Compliance to ensure issues are resolved efficiently and within agreed SLAs. * When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. * Follow policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. * Ensure that internal databases are kept up to date with accurate and relevant information held on records. * Handle bookings and general queries and information requests in an efficient and timely manner. * Maintain accurate records of all communications within the relevant databases. * Log and manage complaints in line with the complaints procedure; where possible provide solutions and alternatives within timeframes and follow up. * Ensure all employees understand how Veezu Academy operates and that training modules are completed in a timely manner. SELF-DEVELOPMENT & COMPLIANCE * Manage own self-development to improve knowledge and skills.   * Meet with the Driver Partner Executive/s and Account Managers at least once a month. * Make time to talk to Drivers and Passengers about their experiences. * Proactively prepare for 1:1 meetings and appraisals with your manager. * Understand and embody the Veezu values. * Constructively challenge, question, seek to improve, evolve and be kind. * Contribute to a strong community spirit. * Be objective, fair, ethical, and consistent.  * Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times. * Follow information security policies and procedures. * Ensure legal and contractual compliance. * Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. * Ensure completion of all mandatory training.  * Be willing to support other business areas as needed. * Adhere to company policies and procedures. * Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR). * Maintain information security to a recognised required standard in line with business needs * Follow information security policies and procedures. * Demonstrate a personal commitment and comply with procedures relating to information security. * Undertake information security training and help your team understand what is required of them under the company’s information security policies and procedures.  * Lead by example and act in compliance with GDPR, the Company’s policies and information security requirements at all times.  * Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance. What you’ll need: * Excellent customer service skills * People Management skills. * Attention for detail. * A positive and upbeat attitude. * Exceptional interpersonal skills. * Excellent written and verbal communication skills.  * Good time management and organizational skills. * Patience, good listening skills and the ability to show empathy. * The ability to make decisions and use own initiative. * Ability to lead a team of customer care specialists in a high-volume service & care environment. * Work well under pressure and take a pro-active approach to problem solving. * Strong computer skills, including using multiple software platforms collaboratively. * An effective decision maker and able to control workflow in busy periods. * Analytical and data driven.  * Lead by example and inspire others. * Experience in our industry is helpful but not essential. Where you’ll be: * This role will be based out of our Cardiff HQ. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

Meticulous

WHAT WE DO We're building the last piece of the puzzle to help companies unlock AI code generation - the part that makes it actually safe to ship. AI is enabling engineers to write code faster than ever before. But software review and testing hasn't caught up. Engineering leaders are drowning in long review cycles and more bugs than ever. The bottleneck isn't writing code anymore - it's everything that comes after it. We spent 3 years building the foundational technology to crack this - hard to replicate, and several years ahead of anything else on the market. Since then, we've grown 5x year-on-year and now work with some of the most AI-driven engineering teams in the world: Notion, ElevenLabs, Dropbox, Discord, LaunchDarkly, Wiz, CoreWeave, Wealthsimple, and more. Companies like Dropbox, Wiz, and Notion often pay more for Meticulous than any other software product in their stack, and spontaneously refer us to others. We're backed by the same investors behind Twilio, Twitch, Intercom, and PagerDuty. Individual investors include the founders of Vercel, Datadog, Segment, and Dropbox, the CTO of GitHub, the CPO of Adobe, the head of Engineering at Cursor, and many more. Our mission is to radically accelerate the pace of software development by empowering every engineer to ship at the speed their agents write code. This is an opportunity to join a company in hypergrowth as we scale from millions of annual recurring revenue to $100M ARR. If this excites you, come help us build it! THE ROLE THE FIRST FORWARD DEPLOYED ENGINEER IN SAN FRANCISCO As Meticulous's first Forward Deployed Engineer in San Francisco, you'll establish our US FDE presence and help define how this function operates from the ground up. The FDE team is still small and the playbook is still being written - you'll be instrumental in shaping the processes, tooling, and best practices that the function runs on as it scales. You'll work directly with engineering leaders at the world's most AI-driven companies, understanding their unique architectures and crafting solutions that work for their specific needs. This role demands an unusual combination of deep technical expertise and entrepreneurial drive, you'll be writing high-performance code one day and presenting architectural decisions to VPs of Engineering the next. CORE RESPONSIBILITIES This role spans both customer work and engineering. You own each customer end-to-end - and do what’s needed to make sure Meticulous is transformational for them. This involves everything from changes to core product to owning the customer relationship: * Architect and deploy at scale: Work with a customer to understand their full architecture, design implementation strategies that fit their systems, and pair with their engineers to deliver them. * Evolve the core product to make the customer successful: This can range from debugging and fixing issues that are blocking the rollout (which often go deep into the core technology, such as the deterministic browser), to shipping features that will be transformative for the customer you’re focused on, but also move the product forward itself e.g. rework parts of Meticulous to work at a new level of scale required by the customer. * Own the technical relationship and lead the pilot: Be the technical lead to engineering leadership (VPs Eng, Staff+ engineers) at each customer - driving scoping, integration, and rollout. A founder or account executive handles pricing and contracts; the two of you operate as a pod per account. * Guide the direction of the product based on what you learn in the field: As you see how the product performs, and how engineers workflows are rapidly evolving, work out what do we need to build to unlock the next level of automating software development? Where there are improvements which make sense to own and ship, ship them; where the work is larger and needs deeper scoping pair with core engineering team to make them happen. * Build the playbook: The FDE function is still being defined. You'll be instrumental in establishing the processes, tooling, and best practices that make each deployment smoother and faster than the last, creating the leverage that lets the team scale. WHAT WE'RE LOOKING FOR * Exceptional engineering skills: Typically 3+ years in a demanding technical role, but we'll consider exceptional candidates with 1+ years of experience. * Highly agentic: you have a bias to action, move fast, take ownership without being asked, and get genuinely frustrated when things stall - this role demands entrepreneurial self-drive * Strong communication skills: You can explain complex technical concepts to both engineers and executives, and you're energized by customer collaboration * Willingness to travel: Approximately 25% travel to customer sites. Expect to spend your first ~2 months in London embedded with the core engineering team. THIS ROLE IS NOT FOR YOU IF… * You want a pure IC engineering role with no customer contact * You need structured handoffs, clear specs, and a defined process to follow * You expect regular hours and no travel - our team, customers, and investors span SF, London, and NYC * You want engineering work that's insulated from customers and their problems YOU MAY LOOK LIKE… * Senior IC at a top tech company ready to leave the bureaucracy behind and own real customer outcomes end-to-end * Ex-founder or technical founding engineer who wants to keep the founder-energy but plug into a company with product-market fit and a clear path to scale * Forward Deployed Engineer at OpenAI, Scale, or Anthropic looking for an earlier-stage version of the same work * Solutions architect or staff engineer who wants more deep engineering and less PowerPoint WHAT YOU'LL GAIN HELP BUILD A NEW FUNCTION As the first FDE in San Francisco and one of the earliest FDEs at Meticulous, you'll be instrumental in defining how this team operates, from processes and tooling to how it scales. Clear path into leadership as the function grows. EXCEPTIONAL GROWTH You grow through a combination of the people you work with, and the experiences you’re exposed to. Within that context: * Our philosophy is that density of talent is what matters; and so we’ve focused on keeping the team small but with exceptional individuals. You’ll get to collaborate with world-class engineers who previously led 100+ person organizations at top companies, and we expect you’ll find the team is beyond any you’ve worked in before, within big tech (Google, Meta, etc.) or otherwise. This, combined with a focus on learning and growing together, means we’re able to learn from each other at rapid pace. * Beyond growing your skills through engineering and collaboration, the role involves spending a lot of time with engineering leaders at the fastest growing tech companies and leading firms in the world. We’ve found this gives us a unique exposure to a huge range of technologies, practices, techniques, codebases, architectures, cultures, learnings - what works, what doesn’t. It’s a valuable bird eye view of collective learnings and experiences. These learnings normally take years or decades to build up as you move between companies. There are few startups that grow as fast as we do. You’ll be joining a small team on an exceptional trajectory. Through this comes unique growth, but also unique network. EXPAND YOUR NETWORK Our investor network is one of the most active in tech - we'll use it to connect you with whoever helps you do your job better. You’ll work with engineering leaders across many leading tech companies, often at the highest levels. Given the speed of growth, and desirability of the product amongst the leading enterprises, Meticulous provides the opportunity to build a network of connections across the full span of the technology world. SOLVE NOVEL PROBLEMS Work on challenges at the intersection of browser technology, testing infrastructure, and large-scale system design that few engineers ever encounter - to help build something that changes the way software is developed. WORLD-CLASS COMPENSATION Base salary $200K-$400K plus significant equity, exceeding compensation at top technology companies and startups. PERKS ♥️ * 🍲 Unlimited food & drinks in office - including daily lunch as a team, and your own Amazon business account to buy whatever snacks you want for the office. * 💻 A setup you’ll love - everyone has a standing desk, brand new Macbook, your choice of ergonomic peripherals, and a $2.5k WFH budget to make home just as good * 🌴 Team offsites - we work and play hard, we’ve done offsites in Italy, Abu Dhabi and local 5-star resorts * 📚 Unlimited book budget - we have a growing in-office library and actively encourage everyone to add to it, whether you want to ramp up your knowledge of software testing, or become a better startup operator! * + many more!   LIFE AT METICULOUS We believe autonomous testing will enable the automation of the majority of software development. You'll be at the forefront of this transformation, working with the companies that will be first to realize this future. This role is on-site because we've found that the speed of iteration and depth of collaboration required for both customer success and technical excellence happens best in person.

Meticulous

WHAT WE DO We're building the last piece of the puzzle to help companies unlock AI code generation - the part that makes it actually safe to ship. AI is enabling engineers to write code faster than ever before. But software review and testing hasn't caught up. Engineering leaders are drowning in long review cycles and more bugs than ever. The bottleneck isn't writing code anymore - it's everything that comes after it. We spent 3 years building the foundational technology to crack this - hard to replicate, and several years ahead of anything else on the market. Since then, we've grown 5x year-on-year and now work with some of the most AI-driven engineering teams in the world: Notion, ElevenLabs, Dropbox, Discord, LaunchDarkly, Wiz, CoreWeave, Wealthsimple, and more. Companies like Dropbox, Wiz, and Notion often pay more for Meticulous than any other software product in their stack, and spontaneously refer us to others. We're backed by the same investors behind Twilio, Twitch, Intercom, and PagerDuty. Individual investors include the founders of Vercel, Datadog, Segment, and Dropbox, the CTO of GitHub, the CPO of Adobe, the head of Engineering at Cursor, and many more. Our mission is to radically accelerate the pace of software development by empowering every engineer to ship at the speed their agents write code. This is an opportunity to join a company in hypergrowth as we scale from millions of annual recurring revenue to $100M ARR. If this excites you, come help us build it! THE ROLE FORWARD DEPLOYED ENGINEER - LONDON As one of the first Forward Deployed Engineers at Meticulous, you'll work shoulder-to-shoulder with our core engineering team at our London headquarters and help define how this function operates from the ground up. The FDE team is still small and the playbook is still being written - you'll be instrumental in shaping the processes, tooling, and best practices that the function runs on as it scales. You'll work directly with engineering leaders at the world's most AI-driven companies, understanding their unique architectures and crafting solutions that work for their specific needs. This role demands an unusual combination of deep technical expertise and entrepreneurial drive, you'll be writing high-performance code one day and presenting architectural decisions to VPs of Engineering the next. CORE RESPONSIBILITIES This role spans both customer work and engineering. You own each customer end-to-end - and do what’s needed to make sure Meticulous is transformational for them. This involves everything from changes to core product to owning the customer relationship: * Architect and deploy at scale: Work with a customer to understand their full architecture, design implementation strategies that fit their systems, and pair with their engineers to deliver them. * Evolve the core product to make the customer successful: This can range from debugging and fixing issues that are blocking the rollout (which often go deep into the core technology, such as the deterministic browser), to shipping features that will be transformative for the customer you’re focused on, but also move the product forward itself e.g. rework parts of Meticulous to work at a new level of scale required by the customer. * Own the technical relationship and lead the pilot: Be the technical lead to engineering leadership (VPs Eng, Staff+ engineers) at each customer - driving scoping, integration, and rollout. A founder or account executive handles pricing and contracts; the two of you operate as a pod per account. * Guide the direction of the product based on what you learn in the field: As you see how the product performs, and how engineers workflows are rapidly evolving, work out what do we need to build to unlock the next level of automating software development? Where there are improvements which make sense to own and ship, ship them; where the work is larger and needs deeper scoping pair with core engineering team to make them happen. * Build the playbook: The FDE function is still being defined. You'll be instrumental in establishing the processes, tooling, and best practices that make each deployment smoother and faster than the last, creating the leverage that lets the team scale. WHAT WE'RE LOOKING FOR * Exceptional engineering skills: Typically 3+ years in a demanding technical role, but we'll consider exceptional candidates with 1+ years of experience. * Highly agentic: you have a bias to action, move fast, take ownership without being asked, and get genuinely frustrated when things stall - this role demands entrepreneurial self-drive * Strong communication skills: You can explain complex technical concepts to both engineers and executives, and you're energized by customer collaboration * Willingness to travel: Approximately 25% travel to customer sites. The majority of our enterprise customers are US-based THIS ROLE IS NOT FOR YOU IF… * You want a pure IC engineering role with no customer contact * You need structured handoffs, clear specs, and a defined process to follow * You expect regular hours and no travel - our team, customers and investors span SF, London, and NYC. The role requires comfort working across time zones * You want engineering work that's insulated from customers and their problems YOU MAY LOOK LIKE… * Senior IC at a top tech company ready to leave the bureaucracy behind and own real customer outcomes end-to-end * Ex-founder or technical founding engineer who wants to keep the founder-energy but plug into a company with product-market fit and a clear path to scale * Forward Deployed Engineer at OpenAI, Scale, or Anthropic looking for an earlier-stage version of the same work * Solutions architect or staff engineer who wants more deep engineering and less PowerPoint WHAT YOU'LL GAIN HELP BUILD A NEW FUNCTION As one of the first FDEs at Meticulous, you'll be instrumental in defining how this team operates, from processes and tooling to how it scales. Clear path into leadership as the function grows. EXCEPTIONAL GROWTH You grow through a combination of the people you work with, and the experiences you’re exposed to. Within that context: * Our philosophy is that density of talent is what matters; and so we’ve focused on keeping the team small but with exceptional individuals. You’ll get to collaborate with world-class engineers who previously led 100+ person organizations at top companies, and we expect you’ll find the team is beyond any you’ve worked in before, within big tech (Google, Meta, etc.) or otherwise. This, combined with a focus on learning and growing together, means we’re able to learn from each other at rapid pace. * Beyond growing your skills through engineering and collaboration, the role involves spending a lot of time with engineering leaders at the fastest growing tech companies and leading firms in the world. We’ve found this gives us a unique exposure to a huge range of technologies, practices, techniques, codebases, architectures, cultures, learnings - what works, what doesn’t. It’s a valuable bird eye view of collective learnings and experiences. These learnings normally take years or decades to build up as you move between companies. There are few startups that grow as fast as we do. You’ll be joining a small team on an exceptional trajectory. Through this comes unique growth, but also unique network. EXPAND YOUR NETWORK Our investor network is one of the most active in tech - we'll use it to connect you with whoever helps you do your job better. You’ll work with engineering leaders across many leading tech companies, often at the highest levels. Given the speed of growth, and desirability of the product amongst the leading enterprises, Meticulous provides the opportunity to build a network of connections across the full span of the technology world. SOLVE NOVEL PROBLEMS Work on challenges at the intersection of browser technology, testing infrastructure, and large-scale system design that few engineers ever encounter - to help build something that changes the way software is developed. WORLD-CLASS COMPENSATION Base salary £150K-£300K plus significant equity, exceeding compensation at top technology companies and startups. PERKS ♥️ * 🍲 Unlimited food & drinks in office - including daily lunch as a team, and your own Amazon business account to buy whatever snacks you want for the office. * 💻 A setup you’ll love - everyone has a standing desk, brand new Macbook, your choice of ergonomic peripherals, and a £2k WFH budget to make home just as good * 🌴 Team offsites - we work and play hard, we’ve done offsites in Italy, Abu Dhabi and local 5-star resorts * 📚 Unlimited book budget - we have a growing in-office library and actively encourage everyone to add to it, whether you want to ramp up your knowledge of software testing, or become a better startup operator! * many more! LIFE AT METICULOUS We believe autonomous testing will enable the automation of the majority of software development. You'll be at the forefront of this transformation, working with the companies that will be first to realize this future. This role is on-site because we've found that the speed of iteration and depth of collaboration required for both customer success and technical excellence happens best in person.