Automation Support Engineer

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: You will play a crucial role in solution delivery and day-to-day technology management of the global enterprise automation and AI program. Reporting to the Support & Ops Manager and supporting AI product, platform and delivery teams worldwide, you will ensure our AI projects are well managed and supported to deliver quantifiable returns. Our team is chartered to develop and deliver custom AI products and enhance global cloud apps products or AI projects delivered by other delivery teams from around our global firm. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating. Are you a proactive and detail-oriented individual with a passion for technology and a strong desire to learn and grow in the field of automation & AI? We are looking for a L2/L3 Automation Support Engineer to join our dynamic team. You'll be responsible for the monitoring, triage, and resolution of incidents for our Power Platform and M365 Copilot solutions. You'll gain invaluable hands-on experience, working with cutting-edge technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly.   What you'll be doing: * Root Cause Analysis & Proactive Optimization: Perform deep-dive diagnostics on M365 Copilot, Power Automate and Power Platform failures. Utilize telemetry tools like Azure Application Insights to identify systemic bottlenecks and implement permanent code-level fixes rather than temporary workarounds. * Governance & Performance Monitoring: Oversee the health of the CoPilot program using the various Microsoft Copilot governance toolkits (Control Centre, Studio Kit, Viva Insights). Identify "noisy" or inefficient agents and re-engineer them to minimize API consumption and environment overhead   * PL-400 Technical Remediation: Apply developer-level expertise to debug and resolve issues within Copilot Studio, Power Automate and Azure Cloud apps. Ensure all remediations align with best practices for security, scalability, and performance. * Complex Logic & Integration Fixes: Troubleshoot and refactor advanced Power Automate cloud flows and desktop automations, specifically addressing issues with JSON parsing, API authentication (OAuth), and complex OData filtering that fall outside the scope of L2 support. * Final Escalation Ownership: Act as the ultimate internal authority for high-priority automation incidents. Manage the end-to-end resolution lifecycle, including coordination with Microsoft Support for platform-level bugs and overseeing the deployment of hotfixes via Azure DevOps/GitHub ALM pipelines. * Advanced Data & API Engineering: Design and execute complex SQL scripts and Dataverse Web API queries to remediate data corruption, optimize slow-running processes, and ensure data integrity across integrated enterprise systems. * Strategic Knowledge Leadership: Author high-level technical documentation and "Gold Standard" runbooks. Mentor L1/L2 teams by translating complex technical resolutions into searchable knowledge base articles to reduce future escalation rates. Adherence to Procedures: Strictly follow established operational procedures, security policies, and incident management protocols. What you'll need: * Overall experience of 3-4 years in an IT support, helpdesk, or technical operations role * Minimum of 2 years of hands-on exposure to or involvement with M365 Copilot and Microsoft Power Platform (Power Automate, Power Apps) * Proven understanding of AI and Azure Cloud platform concepts and tools * Proven experience developing and maintaining Microsoft Power Platform, particularly Power Automate flows * Basic knowledge of SQL, including the ability to run pre-defined queries and understand basic database structures * Proficiency in using incident management tools (e.g., ServiceNow, Jira Service Management) * Comfortable with monitoring tools and interpreting dashboards * Basic understanding of IT infrastructure and network concepts * Effective communicator – Excellent writing and verbal communication skills * Problem-solving – proven experience dealing with technical blockers. * High level of attention to detail and accuracy * Proactive attitude with a strong desire to learn new technologies and concepts Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Mandatory Certifications * PL-400: Microsoft Certified Power Platform Developer Associate (must achieve within 30 days of joining) Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Manager and supporting Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns. The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating. Are you a proactive and detail-oriented individual with a passion for technology and a strong desire to learn and grow in the field of automation & AI? We are looking for a L2/L3 Automation Support Engineer to join our dynamic team. You'll be responsible for the monitoring, triage, and resolution of incidents for our RPA bots and Power Platform solutions. You'll gain invaluable hands-on experience, working with cutting-edge technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly. What you'll be doing: * Advanced Technical Support & Problem Management (L3) * Root Cause Analysis & Proactive Optimization: Perform deep-dive diagnostics Power Automate Desktop and Power Platform failures. Utilize telemetry tools like Azure Application Insights to identify systemic bottlenecks and implement permanent code-level fixes rather than temporary workarounds. * PL-400 Technical Remediation: Apply developer-level expertise to debug and resolve issues within Dataverse plugins (C#), Custom Connectors, and Power Apps Component Framework (PCF) Ensure all remediations align with best practices for security, scalability, and performance. * Complex Logic & Integration Fixes: Troubleshoot and refactor advanced Power Automate cloud flows and desktop automations, specifically addressing issues with JSON parsing, API authentication (OAuth), and complex OData filtering that fall outside the scope of L2 support. * Final Escalation Ownership: Act as the ultimate internal authority for high-priority automation incidents. Manage the end-to-end resolution lifecycle, including coordination with Microsoft Support for platform-level bugs and overseeing the deployment of hotfixes via Azure DevOps/GitHub ALM pipelines. * Advanced Data & API Engineering: Design and execute complex SQL scripts and Dataverse Web API queries to remediate data corruption, optimize slow-running processes, and ensure data integrity across integrated enterprise systems. * Strategic Knowledge Leadership: Author high-level technical documentation and "Gold Standard" runbooks. Mentor L1/L2 teams by translating complex technical resolutions into searchable knowledge base articles to reduce future escalation rates. * Governance & Performance Monitoring: Oversee the health of the Power Platform environment using the CoE (Center of Excellence) Starter Kit. Identify "noisy" or inefficient automations and re-engineer them to minimize API consumption and environment overhead Adherence to Procedures: Strictly follow established operational procedures, security policies, and incident management protocols. What you'll need: * Overall experience of 3-4 years in an IT support, helpdesk, or technical operations role * Minimum of 1 year of hands-on exposure to or involvement with RPA technologies (UiPath, Microsoft) and Microsoft Power Platform (Power Automate, Power Apps) * Proven understanding of Robotic Process Automation (RPA) concepts and tools * Proven experience developing and maintaining Microsoft Power Platform, particularly Power Automate flows * Basic knowledge of SQL, including the ability to run pre-defined queries and understand basic database structures * Proficiency in using incident management tools (e.g., ServiceNow, Jira Service Management) * Comfortable with monitoring tools and interpreting dashboards * Basic understanding of IT infrastructure and network concepts * Effective communicator – Excellent writing and verbal communication skills * Problem-solving – proven experience dealing with technical blockers. * High level of attention to detail and accuracy * Proactive attitude with a strong desire to learn new technologies and concepts Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Mandatory Certifications * PL-400: Microsoft Certified Power Platform Developer Associate Preferred Certifications: * PL-500: Microsoft Certified Power Automate RPA Developer Associate Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: The Automation Engineer is responsible for designing, developing, and maintaining security automation solutions that enhance detection, response, workflow efficiency, and operational consistency across Operational Security. Working under the Automation Lead, this role builds high-quality SOAR playbooks, integrations, scripts, AI-assisted workflows, and orchestration pipelines to reduce manual workloads and support the Autonomic Security Operations (ASO) model. What you'll be doing: Core Responsibilities Automation Engineering & Development * Develop SOAR playbooks, workflows, and automations for alert triage, enrichment, containment, and remediation. * Build scalable, reusable automation components, scripts, and integrations. * Implement high-quality scripting using Python, PowerShell, and REST APIs. * Ensure appropriate version control, QA, testing, and documentation of automation artefacts. * Maintain reliability of automations by monitoring performance, exceptions, and system behaviour. Platform Integration & Tooling Engineering * Integrate SOAR with SIEM, EDR, TIP, cloud-native security tools, and case management systems. * Engineer automation pipelines to support Microsoft and Google security ecosystems. * Develop API integrations, webhooks, and event-driven automation triggers. * Support data transformation, enrichment, and telemetry orchestration requirements. AI / ML Automation Enablement * Contribute to embedding AI/ML-driven enrichment and correlation logic into automated workflows. * Support operationalisation of ML models for anomaly detection and decision support. * Collaborate with data and detection teams to refine and enhance AI-enabled automation. Workflow Engineering & Process Automation * Translate SOPs, response runbooks, and detection workflows into automated processes. * Identify automation opportunities to eliminate manual tasks across SecOps functions. * Ensure automated processes remain consistent, auditable, and compliant with Operational Security standards. Operational Collaboration & Support * Work with Detection Engineering, Incident Response, Threat Hunting, and Threat Intelligence teams to automate use cases. * Participate in post-incident reviews and embed improvements into automation workflows. * Assist with tool evaluations, optimisation initiatives, and integration efforts led by the Automation Lead. Continuous Improvement * Contribute to a backlog of automation enhancements and new capabilities. * Optimise accuracy, resilience, and efficiency across automation workflows. * Ensure alignment with GCAT SOC10x principles, including 10X Technology, Process, Speed, and Visibility. What you'll need: Technical Expertise * Experience with SOAR platforms such as Cortex XSOAR, Splunk SOAR, or Chronicle SOAR. * Proficiency in Python and/or PowerShell for automation development. * Strong understanding of REST APIs, JSON, and event-driven automation. * Experience integrating SIEM, EDR, TIP, and cloud-native security tools. Process & Operational Knowledge * Understanding of workflows across SOC, Incident Response, Threat Hunting, and Detection Engineering. * Ability to convert operational requirements and SOPs into engineered automation. * Familiarity with playbooks, runbooks, and security process governance. Collaboration & Delivery * Strong communication and documentation skills. * Ability to work in an engineering-led, automation-first culture. * Experience working with cross-functional technical teams in security operations. Certifications (Preferred) * SOAR platform certifications. * GIAC (GMON, GCTI, GCIH, GCDA). * Python or scripting certifications. * Azure or GCP cloud certifications. Key Attributes * Engineering-first mindset with strong attention to detail. * Problem-solving orientation with a focus on automation and efficiency. * Structured, methodical, and reliable approach to delivery. * Commitment to operational excellence and continuous improvement. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?   We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.