WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative

enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing

platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning,

attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

Why we're hiring:

The Senior Application Support Analyst is responsible for the day-to-day operational support, configuration, and access management

of enterprise Media, Finance and People platforms. The role acts as a key bridge between Product, Engineering, and the WPP Media

business teams, ensuring platforms run reliably and according to controls in place, issues are triaged and responses to

effectively, and business users receive timely, high-quality support. This role is critical to business continuity, audit

readiness, and smooth delivery of enhancements and market onboarding.

What you'll be doing:

Application & Platform Support

Provide support for critical business systems, Media, finance and people platforms
Monitor incoming tickets, incidents, and requests; triage, investigate, and resolve issues within agreed SLAs.
Identify recurring issues and proactively recommend fixes or process improvements. Access & Data Management
Manage user access requests (joins, moves, leavers), including role-based access and approvals.
Support data setup and maintenance activities
Ensure access and change activities comply with audit and control requirements Incident, Problem & Change Management
Support incident and problem investigations, including root cause analysis.
Assist with testing, deployment, and validation of system changes and enhancements.
Participate in regular backlog reviews, prioritisation sessions, and stand-ups with Product and Engineering teams.

Stakeholder & Vendor Collaboration

Act as a key point of contact for Product Owners, Product Managers, offshore/onshore engineering teams and business

stakeholders.

Communicate clearly on progress, risks, and resolution timelines.
Work with third-party vendors and internal IT teams where required.

Documentation & Knowledge Sharing

Maintain support documentation, runbooks, and knowledge base articles.
Capture learnings from incidents and releases to improve future support outcomes.

What you'll need:

Proven experience in an Application Support role (enterprise systems) for 5+ years, finance or planning systems desirable.
Strong understanding of ticketing tools and support workflows (e.g. ServiceNow-like tools).
Experience with access management, data maintenance, and configuration changes.
Ability to analyse issues, troubleshoot systematically, and work across technical and non-technical teams.
Excellent written and verbal communication skills.
Familiarity with Agile or DevOps ways of working.
Experience working in global, distributed teams and across time zones desirable
Exposure to audit-controlled environments (SOX, compliance, change governance).
SQL Administrator experience/ knowledge desirable

Behavioural & Ways of Working

Highly organised, dependable, and detail-oriented.
Calm under pressure, with a strong sense of ownership and follow-through.
Proactive in spotting issues and suggesting improvements, not just reacting to tickets.
Collaborative and service-oriented mindset.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views.

We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our

clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers

of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the

industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the

challenge?

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve

adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please

discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular

characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same

opportunities to progress in their careers.

PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE

PROCESS THE INFORMATION YOU PROVIDE.

Roll

Senior Application Support Analyst

Kategori

Data/IT

Plats

Chennai

Publicerad

17 juli

Sista ansökningsdag

16 augusti

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WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is a creative transformation company, helping clients create growth by combining technology and creativity. 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Alongside AAI Leadership, you will guide a crew of 6-10 developers to ensure the release of high-quality automation products on time and within budget. The AOC is chartered to develop and delivery automation products, support global automation products or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating. Are you a visionary technical leader with a deep mastery of the Microsoft Power Platform and a passion for engineering excellence? We are looking for an Automation Engineering Lead to drive our technical strategy and architectural standards. In this senior role, you will be responsible for conducting research spikes, providing technical guidance to development teams, and ensuring that our global automation suite is built on a foundation of robust, scalable, and maintainable components. 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You will play a critical role in shaping engineering strategy, establishing end-to-end engineering processes, guiding engineering teams, and ensuring solutions are fit-for-purpose, scalable, and future-ready. What You’ll Be Doing Solution Architecture & Technology Decisioning * Own end-to-end architecture for automation use cases across the enterprise * Evaluate and recommend the right approach across: * Cloud-native engineering (microservices, serverless, container platforms) * Custom engineering (APIs, backend services, UI frameworks) * AI-augmented automation combining ML services, LLMs, and intelligent workflows * Make informed trade-offs between build vs buy, custom vs platform, and AI-driven vs deterministic approaches based on scalability, cost, and maintainability * Act as a key decision-maker on the right technology stream and tooling for each engineering problem * Knowledge in Power Platform (Power Apps, Power Automate, Dataverse) Architectural Governance * Define and enforce global architecture standards, design patterns, and best practices * Establish reusable engineering frameworks and AI-driven automation accelerators across teams * Ensure consistency, scalability, and 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application development * Proven track record leading engineering teams across multiple technology streams with a strong background in automation and AI-driven engineering * Knowledge in Power platform or Dynamics 365 ecosystem Engineering Process & AI-Automation Expertise * Deep expertise in: * End-to-end engineering processes (SDLC, code reviews, quality gates, release management) implemented at organizational scale * Deployment and technical architecture across cloud and hybrid environments * Automation engineering (CI/CD, infrastructure-as-code, test automation, workflow automation) * Experience with: * Engineering AI workstreams (LLMs, agentic systems, intelligent automation) * Applying AI in automation (code generation, automated testing, intelligent code review, copilots) * Ability to drive engineering excellence and modernize platforms using AI-augmented approaches Architecture & Engineering Breadth (Critical) * Strong experience with API design and REST-based integrations * Solid understanding of SQL, data modeling, and performance optimization * Hands-on experience with at least one backend technology (.NET / Java / Node.js / Python) * Exposure to modern frontend frameworks (React or similar) * Understanding of: * Microservices and distributed systems * Event-driven architecture (queues, messaging, pub/sub) * Proven ability to design and deliver solutions across diverse engineering streams with the right deployment and architecture choices DevOps & ALM * Experience with CI/CD pipelines and automated deployments * Familiarity with Azure DevOps, GitHub Actions, or similar tools * Strong understanding of environment strategy, solution segmentation, and release management Leadership & Problem Solving * Proven ability to lead and mentor engineering teams * Strong architectural thinking and decision-making skills * Ability to solve complex, ambiguous technical challenges * Excellent communication and stakeholder management skills Nice to Have * Experience with Azure services (Functions, Logic Apps, Service Bus, API Management) * Knowledge of enterprise integration patterns and iPaaS platforms * Hands-on experience embedding LLMs, agents, or copilots into automation and engineering workflows Certifications * Certifications in AI/ML, DevOps, or enterprise architecture (TOGAF, SAFe, or equivalent), PL-600: Microsoft Power Platform Solution Architect (preferred) Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.