
Majority · Colombia
AGENTE COMERCIAL / CUSTOMER EXPERIENCE AGENT Ubicación: Bogotá, Colombia Modalidad: Presencial MAJORITY es una app de servicios financieros digitales creada p...
Ubicación: Bogotá, Colombia
Modalidad: Presencial
MAJORITY es una app de servicios financieros digitales creada para internacionales, por internacionales. Acompañamos a personas
que están construyendo su vida en un nuevo país con productos como cuenta asegurada por la FDIC, tarjeta Visa®, envío de dinero
internacional, llamadas internacionales y mucho más.
Somos un equipo diverso, con personas de más de 40 países, y hoy estamos formando un nuevo equipo en Bogotá. Buscamos personas que
quieran crecer con nosotros y ayudar a llevar la experiencia de nuestros clientes al siguiente nivel.
Como Agente Comercial / Customer Experience, serás responsable de guiar y acompañar a los clientes en cada interacción para
garantizar una experiencia excepcional: resolver dudas, ofrecer orientación clara sobre productos y procesos, facilitar la
adopción de servicios y velar por la satisfacción y fidelidad del cliente. También apoyarás la mejora continua del servicio
identificando puntos de fricción y proponiendo soluciones. La IA se utiliza para optimizar procesos internos.
Responsabilidades
productos relevantes y haciendo seguimiento de las conversiones.
Quién buscamos
Requisitos
necesario).
Si te interesa unirte a nuestra misión como Agente Comercial / Customer Experience, por favor aplica enviando tu CV.
Creemos en la igualdad de oportunidades y valoramos la diversidad en nuestra empresa. No discriminamos por motivos de raza,
religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad.
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. ABOUT THE ROLE We are seeking a Senior Product Manager to drive the vision, strategy, and execution for a key product area within the Auth0 Identity Security product line, with a focused mandate on the rapidly evolving domain of Agentic Security. This role sits at the intersection of product strategy, cross-functional leadership, and agile execution — requiring someone who can both shape long-term direction and deliver with precision. We are the team that builds solutions that protect our customer’s Auth0 environments. Our group delivers features such as attack protection, bot detection, adaptive MFA, identity security for AI Agents and related analytics / insights on the effectiveness of our solutions in thwarting attacks from bad actors. The ideal candidate brings direct, hands-on experience in agentic security product management, with a deep understanding of how AI agents are built, orchestrated, and secured. This includes practical knowledge of agentic workflows, MCP servers, agentic tooling, and their use through productivity applications such as Claude Code. A core focus of this role is runtime security & AI agent classification: building real-time detection, behavioral analysis, and protection capabilities for agentic systems. The successful candidate will have command of the OWASP Top 10 for Agentic AI attack vectors and mitigations, and will bring experience in identifying and responding to threats such as prompt injection, agent intent anomalies, and rogue agent detection — including scenarios where an agent may have been compromised or infiltrated. Beyond agentic-native threats, this role demands strong fluency in fraud and risk mitigation, spanning both traditional and emerging attack surfaces. This includes a depth of knowledge across classic vectors — Account Takeover (ATO), resource draining, and fraudulent account creation — as well as their evolving equivalents in multi-agent and autonomous system environments. KEY RESPONSIBILITIES * Product Strategy & Roadmap: Define and champion a clear product strategy and roadmap, utilizing data-driven prioritization methods to maximize customer value and business impact. Manage inputs from diverse cross-functional stakeholders. * Customer Experience: Drive customer research (surveys, interviews, data analysis) to identify top opportunities, optimize the end-to-end customer journey, and ensure product value realization. * Experience Design: Partner with Product Design on prototypes, wireframes, and concepts, continuously improving the usability of both the UI and APIs for technical and business audiences. * Agile Execution & Delivery: Maintain active, daily collaboration with engineering teams. Write clear user stories, scope work for sprints, and actively participate in Agile cadences. Proactively solve problems and manage ambiguity to ensure on-time delivery. * Performance Optimization: Drive continuous data analysis and insights into customer adoption. Establish clear hypotheses and baselines for feature launches, then track progress toward strategic targets and drive continuous product iteration based on learnings. * Commercial Growth & Value: Partner closely with Product Marketing to run targeted customer campaigns. These efforts will drive trial conversions, accelerate Product-Led Growth (PLG) motions, boost retention, and increase high-value usage and adoption. * Go-to-Market: Proactively monitor the competitive landscape to identify gaps and differentiators. Partner with Product Marketing and pre-sales engineering to refine product positioning, develop engaging customer value messaging, and craft supporting content (blogs, webinars). * Field & Customer Engagement: Actively engage with the field organization (Sales, Solutions Engineering, Technical Account Managers) to build deep knowledge of the voice of the customer. Drive customer conversations during pre-sales, renewals, and at key events to gather feedback and support adoption. * AI-Powered Productivity: Drive efficiency and strategic insight by leveraging AI tools for high-value activities, including prototyping, synthesizing customer insights, accelerating competitive and market analysis, and rapidly generating high-quality product documentation. REQUIRED QUALIFICATIONS * AI Agent Experience: Significant product experience with AI Agent creation, orchestration and the use of MCP (Model Context Protocol) servers for exposing context, tools, and resources to agents. Ability to use this experience to define how Auth0's should securely authenticate, authorize, and monitor non-human AI principals at runtime. * Agentic Threat Remediation: You have a strong command of the OWASP Top 10 for Agentic AI, and can articulate how each attack class manifests in real-world agentic deployments. You bring direct experience identifying, triaging, and driving remediation of agentic threats, with particular depth in: prompt injection attacks, agent intent anomalies, and rogue agent detection. * Product Management Experience: 5-8 years of experience in Product Management, whether from startup or high-growth company environments. * Education: An Undergraduate and/or Masters Degree in Computer Science, Engineering, Information Systems or a related technical field. * General Security Industry Experience: Prior working experience in the security, fraud or compliance industries with foundational knowledge of Identity and Access Management (IAM/CIAM) concepts (e.g., OAuth 2.0, OpenID Connect, SSO, MFA, RBAC) and/or familiarity with compliance frameworks relevant to identity security (e.g., GDPR, CCPA, SOC 2). * Communication: Excellent communication skills (presentation, verbal, and written) and a highly collaborative approach, working with cross-functional stakeholders across the organization. * Enterprise Software: Demonstrated experience in delivery of global, enterprise software across all aspects of the product lifecycle. * Results Driven: A clear history of being outcome-driven and achieving tangible business results through the successful delivery of products, features, or capabilities that you have owned. * Problem Solving: Keen analytical, problem-solving, and decision-making abilities, with a proven capacity to formulate effective action plans even when faced with incomplete, conflicting, or ambiguous inputs. * Entrepreneurial: Bring an entrepreneurial mindset and a strong intellectual curiosity that drives you to learn and delve deeply into both business and technical aspects of this role. * Agile Development: Deep experience working successfully with engineering teams in an Agile development environment, including scoping, sprint planning, and backlog management and prioritization. #LIHybrid #P-1164.1 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $146,000—$218,000 CAD The Okta Experience * Supporting Your Well-Being * Driving Social Impact * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. The Role As a Software Development Engineer, you will play a pivotal role in developing our endpoint security solution for macOS. You will work as part of a multi-disciplinary team, delivering outcomes primarily by directing agentic AI development tools and applying the engineering judgement to steer, challenge and rigorously review what they produce. This is an exceptional opportunity to work at the leading edge of endpoint security, on software that protects Mac users across thousands of organisations. What You’ll Do * Design, build and maintain the macOS client at the heart of our endpoint security solution — code that must stay fast, resilient and unobtrusive on every user’s Mac * Help shape the architecture of new features and services, providing technical direction on increasingly complex projects * Review functional and technical requirements to identify gaps, and limitations, propose simplifications and communicate ideas effectively with cross-functional teams * Take accountability for code quality — whether produced by agentic AI tools or fellow engineers — through rigorous code review and pull-request feedback, ensuring unit testing and departmental guidelines are consistently met. Where no formal guidelines exist, work with peers to formulate and enforce such guidelines. * Develop and improve build, deployment and test automation within your team. * Help identify, prioritize and resolve technical debt within your team. * Collaborate with your team to ensure work items are well defined and understood, and that value is delivered with quality on every sprint. * Investigate and resolve customer issues escalated to engineering, and feed what you learn back into the product. * Track emerging macOS and security technologies and put forward improvements to the team’s tools and development processes. * Become the go-to development expert for at least one area of the product, deepening that expertise over time. What You’ll Bring * A degree in a software engineering discipline, or equivalent practical experience. * A strong software engineering background, with significant hands-on development experience and specialist depth in at least one technical area. * Hands-on macOS platform development, with proficiency in Swift, Objective-C and/or C++, and experience building systems-level or endpoint security software. * Hands-on experience with macOS, including management and development of launch daemons and launch agents, unified logging, development of XPC components. * Demonstrable, hands-on experience directing agentic AI development tools such as Claude Code — framing problems well, challenging weak output, and critically reviewing generated code for correctness, security and maintainability. * Experience of formal software development methodologies. * At least 2 years’ commercial software engineering experience for the Software Development Engineer level; typically, 5 or more years, including demonstrable technical leadership, for the Senior Software Development Engineer level. Nice To Have * Experience working with Qt * Experience working with Apple’s System Extension framework (Endpoint Protection) * Knowledge and experience working with Apple’s authorization system * Experience working with the sudo plugin framework. * Knowledge of macOS kernel and the Mandatory Access Control Framework (MACF) * Domain or product expertise in an area relevant to the role — or a demonstrated ability to build that expertise quickly. * Relevant professional qualifications or certifications. Who You Are * Proactively learns new technologies and quickly builds the skills the role requires. * Mentors other team members on the workings of the product under development. * Adapts well to change and thrives in multi-disciplinary teams that form around a specific goal, maintaining performance and supporting others as priorities shift. * Identifies opportunities to improve development activities, reducing waste and increasing efficiency. * Actively shares knowledge with colleagues inside and outside the team. * Communicates clearly, verbally and in writing, tailoring the message to different audiences and stakeholders. * Brings a strong engineering background and consistently delivers high-quality, robust and maintainable solutions. Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com [https://www.beyondtrust.com]. #LI-DF1
Voyado is the Agentic Customer Experience Suite built for retail. More than 500 brands across 100 markets use Voyado to create better customer experiences through AI-driven CRM, loyalty, and product discovery. We’re now looking for a Go To Market Engineer to join our Revenue Operations team. This role is for someone who gets genuinely excited about AI, workflows, systems, and operational efficiency, and who enjoys figuring out how technology can help commercial teams work smarter. You’ll help Voyado move from pockets of impressive AI usage to something scalable, structured, and embedded across the organisation. Working closely with RevOps, Sales, SDR, Marketing, and Customer teams, you’ll identify opportunities, build solutions, and help scale AI across the revenue organisation. ABOUT THE ROLE As a GTM Engineer, you’ll help identify, prioritise, build, and operationalise AI-driven workflows and automations across the full revenue lifecycle. A key part of the role is understanding where commercial teams lose time, where workflows break down, and where AI can create meaningful operational impact. You’ll work closely with Revenue Leadership, RevOps, Sales, Marketing, and Customer teams to improve efficiency, reduce administrative work, and create scalable ways of working across the organisation. In this role, you will: * Identify opportunities for AI and automation across the revenue organisation * Run workshops and collaborate with commercial stakeholders * Build AI agents, workflows, and automations connected to platforms such as Salesforce, Gong, and HubSpot * Create practical AI use cases that reduce admin work and increase customer-facing time * Support implementation, adoption, and scalability across teams WHO YOU ARE You’re curious, pragmatic, and genuinely interested in how AI can improve the way people work. We believe you: * Have experience within GTM, RevOps, SaaS, or commercial operations * Have worked with AI tools and automation in practical business contexts * Understand systems such as Salesforce, Gong, HubSpot, or similar platforms * Enjoy solving operational problems and improving workflows * Are collaborative, proactive, and curious about AI You do not need to be a full-stack engineer; what matters most is your mindset, execution capability, and willingness to learn. WHAT'S IN IT FOR YOU? You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact. Some of our benefits: * Wellness allowance * Personal development opportunities * Summits and team activities * Four days from the office and one day from home MORE ON VOYADO Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel - online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology. READY TO MAKE AN IMPACT? Fantastic! 🎉 Applying is easy — submit your LinkedIn profile or upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through. ADDITIONAL INFORMATION As part of our recruitment process, we conduct a background check on the final candidate. MAKING IT PERSONAL WITH AI We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.