Fraud Detection Analyst

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!   At Trustpilot, trust is our product. Protecting the integrity of our platform is critical to maintaining the confidence of millions of consumers and businesses around the world. As fraud and abuse tactics continue to evolve in sophistication and scale, we’re investing in stronger, smarter capabilities to detect threats, prevent harm, and reinforce trust across our ecosystem. We’re now looking for a Senior Director of Fraud & Investigations to lead and evolve Trustpilot’s global fraud and investigative capabilities. This role sits at the centre of some of the company’s most important trust challenges — shaping strategy, strengthening operational excellence, and partnering closely with Product, Engineering, Data Science, Legal, and Policy teams to stay ahead of increasingly complex threat actors. This is not just about enforcement. It’s about designing scalable systems, signals, and interventions that protect the platform while maintaining fairness for legitimate users and businesses. Reporting into senior leadership, you’ll combine strategic thinking with hands-on execution to build a modern, intelligence-led fraud function that enables Trustpilot to scale with confidence. What you’ll be doing: * Define and lead the fraud strategy: Develop and evolve Trustpilot’s global fraud and abuse strategy, identifying emerging threats, shaping risk frameworks, and providing meaningful insights and reporting to senior leadership. * Strengthen detection and prevention capabilities: Partner closely with Product, Engineering, and Data Science teams to build and optimise scalable fraud detection systems, balancing platform protection with user experience and fairness. * Lead complex investigations and enforcement actions: Oversee high-impact investigations into organised fraud and abuse, establishing clear investigative standards and ensuring consistent, defensible enforcement decisions. * Drive operational excellence across the function: Build efficient workflows, tooling, and case management processes that improve quality, speed, scalability, and operational efficiency across investigations and enforcement activities. * Build intelligence-led capabilities: Establish proactive intelligence and monitoring capabilities to identify emerging abuse vectors, detect patterns, and strengthen Trustpilot’s ability to prevent fraud before harm occurs. * Partner across the organisation: Collaborate closely with Legal, Policy, Communications, Product, and Trust teams, translating complex fraud and platform integrity issues into clear business, operational, and reputational risks. * Represent Trustpilot externally: Act as a senior voice on platform trust and fraud prevention with external stakeholders, including regulators, industry partners, media, and investors where appropriate. * Lead and develop a global team: Build, inspire, and develop a high-performing international team of fraud specialists and investigators, fostering a collaborative, accountable, and mission-driven culture. Who you are: * An experienced fraud, trust & safety, or investigations leader with a strong track record operating within scaled digital platforms, marketplaces, fintech, or high-growth technology environments. * Proven in building and leading high-performing fraud or investigations teams, balancing strategic direction with operational delivery and execution. * Highly credible working cross-functionally with Product, Engineering, and Data Science teams to develop modern fraud detection and prevention capabilities, including exposure to machine learning-driven approaches. * A strong investigator with sound judgement and experience leading complex, high-stakes investigations and enforcement decisions in ambiguous or fast-moving environments. * Strategic and commercially minded, able to think like an adversary while balancing platform protection, user experience, and business impact. * An influential communicator who can clearly articulate complex fraud trends, risks, and decisions to both technical and non-technical stakeholders, including executive leadership. * Operationally rigorous and solutions-oriented, with a passion for improving processes, tooling, scalability, and investigative effectiveness. * Calm under pressure, highly curious, and motivated by protecting platform integrity and strengthening trust for consumers and businesses globally. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Restricted Stock Units * 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms  * Employee discounts to restaurants and shops  * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-SK1   About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform. You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance. You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online. What you’ll be doing: * Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker. * Formulate rules based on your analysis to mitigate fraudulent behavior across our platform. * Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries. * Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity. * Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively. * Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform. * Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company. * Work closely with and report to our Lead Fraud & Investigation Analyst. Who you are: * Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience. * Comfortable working with and interpreting large datasets. * A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports. * Proficiency in writing queries and preparing reports using SQL or a similar language. * Motivated by self-learning and the desire to grow your skills when faced with new challenges. * Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement. * The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! #LI-RS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Sinch Sweden AB

About the Role We are looking for dedicated Anti-Fraud Engineer who is focused on combating fraud to come join our team. In this role you will help drive efforts in fraud prevention / detection and limit the impact of fraud such as AIT (Artificially Inflated Traffic) and phishing. This is achieved through deep analysis, troubleshooting, monitoring, and configuration of our products / tools. It is important that we are constantly looking for new fraud trends, with this in mind it’s important that you are you analytical in your thinking and identify solutions for the problem(s). The role requires you to think outside the box to challenge the ways we are working and automate routines as much as possible. The Anti-Fraud & Quality team has members located globally. We believe in teamwork and this challenge will require good communication skills not only within the team, but across other teams as well as other product lines. As an Anti Fraud Engineer, you will: Monitor and prevent fraud proactively across systems, identifying potential threats and vulnerabilities in real-time. Develop and enhance fraud detection techniques, leveraging both existing and innovative tools to mitigate fraud risks. Document fraud detection processes and procedures to ensure consistency and maintain comprehensive records for compliance and operational purposes. Collaborate with cross-functional teams (e.g., engineering, security, and product) to provide support and guidance on fraud-related issues and best practices. Assist Account Managers by providing expertise in fraud prevention, ensuring that clients understand and implement effective anti-fraud measures. In order to be successfule for this role, we believe you have: Degree in Computer Science or a related field, or equivalent practical experience. Experience in telecommunications and/or messaging systems, with a strong understanding of their fraud-related vulnerabilities. Strong data analysis skills, with the ability to extract actionable insights from large datasets. Experience in report building using data visualization tools like Tableau or similar platforms. Familiarity with application monitoring and logging tools (e.g., Grafana, Tableau) for tracking system performance and identifying anomalies. Problem-solving mindset, with the ability to think critically and adapt fraud detection strategies to new and evolving threats. Our corporate language is English, please submit your application in English Benefits FAMILY FIRST: We offer 26 weeks of paid leave for the primary caregiver and four weeks of or the secondary caregiver. Because family always comes first. CELEBRATE YOURSELF: Sinchers can take a day off on their birthday to celebrate with their loved ones. TAKE A BREAK: Balance is key. That’s why we offer a generous annual leave program so Sinchers can rest, recharge and come back refresh. STAY HEALTHY: We cover a monthly fitness allowance and offer wellness programs to keep our Sincher’s body and mind in top shape. TAKE THE NEXT STEP: Sinchers have access to coaching, career development support, and professional online courses to keep growing. CARE FOR YOURSELF: We offer free virtual counselling through our global Employee Assistance Program – Sincher’s mental health matters as much as their physical health. MAKE AN IMPACT: Sinchers get paid time off to volunteer for causes that matter for them – it’s their time to make a difference for the community. TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program. Our Values At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. Bring your authentic self to Sinch Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers Our Hiring Process At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.