VML MAP · Copenhagen
Technical Delivery Manager
WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how ...
WHO WE ARE
WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al
is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting
strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation,
CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class
partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth
solutions tailored to the needs of our clients’ businesses.
Join our Adoption & Product Enablement team and take ownership of how the world's most admired brands configure, adopt, and get
value from our product. If you thrive at the intersection of deep technical product knowledge and people leadership and you're
equally comfortable architecting the right solution, guiding a client toward the best approach, and developing a team, we have the
perfect opportunity for you.
WHAT WILL YOUR DAY LOOK LIKE?
As a Technical Delivery Manager, your days will balance technical product enablement with team leadership. You'll act as the
authority on our product's configuration and setup; translating client needs into the right approach, while safeguarding a
consistent, standardized way of working across all clients. You'll act as a thoughtful gatekeeper for our product standards,
knowing when to challenge a request and how to redirect it toward a more scalable, maintainable solution. A big part of this is
bringing people along with you, clearly explaining the trade-offs and the thinking behind the path you recommend.
Alongside this, you'll set the strategy and direction for the team, manage day-to-day operations, and own escalation for
incidents. You'll handle specific client requests, run 1-1s and performance reviews, and create an environment where your team can
do their best work. Each day, you'll move fluidly between hands-on product guidance and the leadership that keeps the team
aligned, motivated, and delivering.
WHO ARE YOU GOING TO WORK WITH?
You'll work closely with your team of Product Specialists, as well as with Product Owners, Developers, Technical Project Managers,
and client-facing colleagues. You'll be a trusted point of contact for clients on product setup and enablement, and an escalation
partner for stakeholders across the business. We foster diversity and give you the autonomy to shape how your team operates while
supporting your growth as a leader.
WHAT DO YOU BRING TO THE TABLE?
You are a confident, detail-oriented, and decisive individual who balances technical rigor with strong people skills. You can hold
a standard, communicate the "why" behind a decision, and bring a team along with you. Additionally, you possess the following
qualifications:
- Proven experience in a product specialist, technical project management, or product enablement role, with deep knowledge of
product configuration and setup.
- Demonstrated ability to define and uphold a standardized product approach across multiple clients, including the confidence to
decline or reshape out-of-scope requests.
- People management experience, including setting team strategy, running 1-1s, and conducting performance reviews.
- Experience owning incident escalation and managing competing priorities under pressure.
- Strong stakeholder and client-facing communication skills, with the ability to explain technical decisions to both technical
and non-technical audiences.
- Adaptability to excel in a distributed, multicultural team setting.
Preferably, you also have:
- Experience with CRM, Marketing Automation, or Personalization platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign,
Braze).
- A track record of improving product adoption, onboarding, or enablement processes at scale.
- Experience defining best practices, documentation, or governance frameworks for a product.
- A background that combines individual technical contribution with team leadership.
- Familiarity with working in an agency, consultancy, or technology Center of Excellence environment.
A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer
through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and
the power of technology and data, we work with some of the world's most admired brands to help them on their transformation
journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers,
consultants, operations experts, and creative minds from 55+ nationalities.
A GLOBAL NETWORK
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each
contributing to a culture that values connection, belonging, and the power of differences.
#LI-EMEA
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions,
world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single
company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture
opportunity and deliver transformational growth. For more information, visit WPP.com.
WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to
characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same
opportunities to progress in their careers.
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Roll
Technical Delivery Manager
Kategori
Data/IT
Plats
Publicerad
6 juli
Sista ansökningsdag
16 augusti