Lead Therapist - Cowshed Primrose Hill, West London

Soho House

The Role…  This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Clothing Allowance * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. * Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. * Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. * Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. * Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. * Develop and coach team members through regular performance conversations, training, and succession planning. * Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. * Champion retail performance through effective merchandising, product knowledge, and team development. * Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. * Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. * A proven track record of managing large teams and delivering commercial results. * Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. * Exceptional leadership and communication skills with the ability to motivate and develop teams. * Passion for hospitality, wellness, and creating memorable member experiences. * A hands-on leader who enjoys being visible within the operation and leading from the front.

Soho House

The Role…  At Soho House, as the Spa Supervisor, you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You will assist in leading the spa team, helping to maintain a calm, luxurious environment for members and guests while meeting service and financial targets. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Clothing Allowance * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction  * Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols  * Support recruitment, onboarding, and continuous training of therapists and spa attendants  * Monitor and ensure compliance with all health & safety, hygiene, and licensing standards  * Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities  * Assist the Spa Manager with stock control, supplier liaison, and inventory management  * Help manage guest bookings, treatment schedules, and coordination with reception  * Respond professionally to member and guest feedback or concerns  * Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. * Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum 2–3 years’ experience in a therapist or spa supervisory role  * Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)  * Experience working in a luxury spa, hotel, or private members club setting  * Strong leadership, coaching, and people management skills  * Excellent interpersonal and guest service skills  * Strong organisational and time management abilities

Laminar Projects

Are you a Project Manager who is a bit tired of the standard old-fashioned way of doing things in the construction industry?  Do you get deep satisfaction from making things run more efficiently using a good dose of common sense and maybe a bit of technology?  Do you crave the freedom, power, and support to bring fresh ideas to how work is delivered, so client expectations are not just met, but smashed?  Have you ever wanted to work a bit more flexibly but still be hands-on in construction and improving the industry? Sounds like a dream. Well, it isn’t, it is quite real!  Read on!  ___________________________________________________________ We are Laminar Projects!    We are an award winning consultancy that implements technology to improve the delivery of complex construction projects. Improving construction strengthens the very foundation of human civilisation. (Watch our short film about it)  We also have a separate product team, Shape Construction, that takes the deep understanding of the projects we work on to develop construction management software products.  The core of all this is our true secret sauce; people. We only recruit kind and authentic people who are fast learners. We are deeply focused on designing a new type of place that is optimised for the flourishing of the people in the team first and foremost. This approach has allowed us to grow from just 2 people in 2017 to over 200 today and we are still very much at the beginning! Joining us isn’t just some “job”, we challenge you to be your best self in all aspects of life.  Our vision is designed to align how we operate with the fundamental aspects that enable anyone to have a fulfilled life: - Connects us with meaningful relationships  - Inspires us to develop ourselves to become better humans  - Empowers us to pursue our own learning adventures  ___________________________________________________________  4 core values for a good life We believe a life of human flourishing is all about meaningful relationships with others and challenging yourself to create a positive impact. Our four core values are grow yourself, care about people, execute to greatness and build civilisation. This philosophy goes much deeper and you can see more on our website.  We are achieving this vision through the following two missions:   1. To fully digitise the construction of human civilisation  2. To create a new type of organisation that enables human flourishing while delivering a huge positive impact on society  Laminar Projects is proud to be recognized as one of the UK’s Best Workplaces in Construction, Engineering & Property™ for 2024! Join a team where learning, collaboration, and growth are at the core of everything we do, and where solving big challenges is part of the fun. ___________________________________________________________  The Role  This is a hybrid role which will combine remote working with site presence in client projects.   Who is this role for? This role is specifically for project management professionals,  who are experienced working in Data Centres, preferably on the developer/end customer side, although we will also consider GC experience. Only tick one of these boxes? Apply anyway as no one meets every requirement. Purpose of the role  - Supercharge client service: Deliver cutting-edge project and cost management services in the construction industry, powered by the latest digital tools and technologies. - Cradle-to-grave expertise: Oversee all project aspect of projects, typically through Stages 2-6, following the appropriate stage gate process in your region.  - Creation of detailed project execution plans, appropriate to the stage gate/design maturity.  - Champion collaboration: Work hand-in-hand with commercial managers to ensure timely, on-budget, and high-quality project delivery. - Innovate fearlessly: Bring fresh ideas to the table, design new processes, and exceed industry expectations with progressive thinking. - Embrace digital transformation: Lead the integration of project management elements through Laminar's project controls-centric delivery, streamlining workflow and maximizing control. - Think outside spreadsheets: You don't have to be a data fanatic, but a desire for a digitally enhanced approach is essential.   Data Centre Focus (Desirable) - While not essential, prior experience in data center projects as a client or general contractor representative/consultant would be valued.  - Understanding local regulations of contractual practices (desirable).  - Proven ability to develop comprehensive project strategies for data center projects, encompassing scheduling, risk management, and cost control, from initiation to close-out and handover. - Demonstrated success in leading negotiations with clients, contractors, and stakeholders to secure optimal terms and favourable outcomes in data center environments. Regional focus Native speaking is desirable. Understanding local regulations of contractual practices (desirable).  Your Capabilities  You will be a seasoned Senior  Project Manager, with extensive experience working directly with clients, ideally with some stints working for Tier 1 or 2 Contractors as well, to provide the well-rounded experience that is hugely valuable as a consultant.  ​​ Must-Have - Mastery: Project background with at least 8+ years of experience on construction projects, including hands-on claims involvement from start to finish  - Communication: Proficient communicator in written and verbal English  - Leadership: A relentless approach to dealing with people - Impact: A track record of making projects and organisations better beyond just doing the basics    Nice to Have - Mastery: Decent Excel skills, a strong interest in data, and a well-rounded knowledge of project management principles  - Communication: The charisma, influence and presence to get construction people to do new things and take the best approach  - Leadership: A proven leader/coach/developer of teams - Impact: A track record of implementing scalable and repeatable solutions in projects and organisations that had a significant positive impact  Laminar isn’t the place for you if any of the following is true:  - You want an easy, chilled-out role without much challenge  - You like to be the smartest person in the room  - You don’t like continuously receiving honest and candid feedback  - You prefer to do your own thing rather than work with a team  ___________________________________________________________  Salary and Benefits  Standard Stuff  - Competitive salary dependent on location and capability   - In-House Coaching Sessions  - Discretionary bonus scheme for all team members The Life-Changing Stuff - Flexibility: Getting things done is what really matters, not what time of day you do it. That means you don’t have to ask permission for things like picking up your kids or going to the doctor, just keep your team in the loop if you think they will be affected.   - Grow your whole self: Our leaders are more like coaches and one of our main objectives is to give 5 years’ worth of learning and development for every 1 year with us. You have a coach, mentor, well-being therapist and a development-orientated environment: That’s literally what our vision is all about and the primary reason Laminar exists.  - Be surrounded by the best: We only hire and retain the very best people. You might be used to being the smartest in the room but that won’t be the case in Laminar. You will be surrounded by people you can learn from. We are 100% meritocratic so fast progression is the norm. You will be supported to excel in whichever areas you are most interested in! With Laminar, development is unbounded  - Long-term impact: We are focused on solving the biggest issues in construction project delivery in a way that can spread and outlast us ___________________________________________________________ Application We get thousands of applications so please write us a letter as part of your application explaining:  - Why do you want to join us?   - What do you think you bring to the team?  We aren't a giant faceless corporation; we really care about the people who want to join our team so all letters will be read thoroughly.  You must be located and have the current right to work in the EU. In terms of application, we usually start with an intro call to tell you what we are all about in a casual conversation. That helps you to know us a bit better and tell us a bit about yourself.