CLIENT DESK ENGINEER (M/W/D)

OH-SO

WHAT TO EXPECT We are a startup digital agency, and no two projects, clients, or even days look the same. But all of our days are agentic-first. In ecommerce we build on Shopify and Liquid and Next.js, with custom AWS microservices and apps that take Shopify well past the defaults.   On the marketing side we build highly customised sites in Next.js and React, with careful design and animation and a real focus on how the page performs and feels.  In automotive and other industries we build full platforms, AI tools and integrations, from stock-car locators to configurators and a lot more. Across all of it, we bring AI into the work through our own products. Here nothing will be fixed. You will work across changing projects and settings, on long builds that run for months and shorter spikes to figure out how a business can actually use AI, and you will help us rethink how agency work is done. Sound like your kind of place? Here is what we need from you. YOUR COMPETENCIES We're looking for engineers who are excited by agentic and AI-native systems - turning models into products that hold up under real users, real load, and real time. You'll build LLM integrations, agents, and RAG pipelines, treat prompt engineering as a code discipline, and make systems reliable through evaluation, guardrails, and solid testing. Whether you're building your craft or already shaping the AI architecture of a project, we want to hear from you. We hire across levels - here's what each looks like at OH-SO: Junior AI/Agentic Engineer You're building your engineering craft - curious about why and how things work, not afraid to get your hands dirty, and eager to grow. You implement from clear briefs - LLM integrations, prompt scaffolding, RAG components - and write the tests and evaluations that keep them honest, comfortable using AI coding tools (Claude Code, Cursor, Copilot) under supervision. You want to understand why and how we're building things, ask what the purpose and the constraint are before you start, and your work is reviewed before it merges. AI/Agentic Engineer (typically 2-3+ years)  You own an AI feature end-to-end - an agent flow, a RAG pipeline, an integration across its error paths and guardrails - delivered independently with light oversight. You build evaluation harnesses to prove quality rather than assume it, use AI coding tools autonomously in production, and contribute to the shared AI backbone (the AI-brain MCP and skill library). Senior AI/Agentic Engineer (typically 5+ years)  You own the AI outcome of a project - you define the integration shape, the multi-agent architecture and orchestration, the evaluation strategy and guardrails, and you write the ADRs that document why. You're the technical credibility in the room, contribute patterns and skills back to the shared backbone, and mentor the engineers around you. You use AI to define new ways of working, and you think in long runtime: the AI landscape will shift underneath the project, so you build for inheritance and replaceable layers. You help us move forward as an organization and you act as an AI evangelist. What you bring to the table, at any level: * Experience building with LLMs or AI systems in production - integration, agents, RAG, or similar * Strong software engineering fundamentals in Python and/or TypeScript, and confidence designing and working with APIs * A habit of treating prompt engineering as a code discipline — with a real understanding of evaluation, guardrails, and reliability * A solid grasp of testing and quality: you build systems that hold up under real use, not just in a demo * A genuine interest in agentic systems and where the AI landscape is heading - and the judgement to apply it well, not just talk about it * Openness to collaborating with cross-functional teams - from designers to strategists - as well as directly with clients * You’re enjoying being part of a team, not a remote desk which prefers to work in isolation most of the time. WHAT YOU CAN LOOK FORWARD TO The stack you’ll work with: * Languages & core: Python and/or TypeScript, strong RESTful API design * AI & agents: LLM integration, RAG and vector databases, agent frameworks, multi-agent orchestration, MCP and agent infrastructure, prompt engineering, context and memory management, evaluation and guardrails * Testing & quality: automated testing, evaluation harnesses, observability and monitoring of AI systems * Cloud & infrastructure: cloud platforms, containerisation with Docker and Kubernetes, CI/CD (infrastructure-as-code with Terraform a plus) * AI tooling: Claude Code, Cursor, Copilot, Google Antigravity Who you will work with We are a bunch of colleagues originally from similar backgrounds who got tired of how things were usually done and set out to find better ways. That is the whole reason this company exists, and it is still what we are doing. We are not a place of rockstars and egos. People here ask questions out loud, show rough work without flinching, and would rather help each other get something right than look clever alone. We push each other, in the good way, and we do not take ourselves too seriously while we are at it. You would be joining that. You’ll work closely with the crafts, designers and strategists, and just as easily with the people steering the projects and the business. There is no wall between you and any of it. Take on the parts you are ready for, and when you want more, a pitch, a client conversation, a bigger call, speak up at the right moment and the door is open. Smaller team. More ownership. Bigger work.

OH-SO

WHAT TO EXPECT We are a startup digital agency, and no two projects, clients, or even days look the same. In ecommerce we build on Shopify and Liquid and Next.js, with custom AWS microservices and apps that take Shopify well past the defaults.  On the marketing side we build highly customised sites in Next.js and React, with careful design and animation and a real focus on how the page performs and feels.  In automotive we build full platforms, from stock-car locators to configurators and more. Across all of it, we bring AI into the work through our own products. Here nothing will be fixed. You will work across changing projects and settings, on long builds that run for months and shorter spikes to figure out how a business can actually use AI, and you will help us rethink how agency work is done. Sound like your kind of place? Here is what we need from you. YOUR COMPETENCIES Mindset Is your goal to deliver great software, whether the problem is easy or hard? Do you push deeper than most to find the right solution, not just the first one that works? Then you are the person we need.  Responsibility You own what you build, all the way through, not just until it ships and becomes someone else's problem. The parts that go smoothly and the parts that get messy are both yours to see through. You bring your ideas and your curiosity, you use AI to build better and faster, and you stand behind what you put your name on. Drive You will not know everything yet, and that is fine. What we cannot teach is drive. We bring the tools and the guidance. You bring the push to grow fast, understand what you build, and keep reaching past what you know. What you bring to the table: * You work across crafts, not in a corner. You are close with developers, designers, and strategists, and you would rather build in the open than behind a wall. * You make the team better. You speak up when something can be sharper, and you share what you learn instead of sitting on it. * You care whether the client wins. You focus on the quality of the product and the experience, not just the ticket in front of you. WHAT YOU CAN LOOK FORWARD TO What you will actually do: We build complex, end-to-end products for both big-names and niche clients. You will own the frontend side of that work, plus the bits right next to it. Day to day, that means: * Turning designs into real interfaces in React and Next.js. * Building small pieces of UI and the logic behind them on your own, and taking on medium ones with a more senior engineer alongside you. * Working in an responsive team with clean tickets, clear updates, and knowing when to push on alone and when to ask for help. * You’re enjoying being part of a team, not a remote desk which prefers to work in isolation most of the time. The tech stack you will work with: * Languages and frameworks: React, Next.js, TypeScript, HTML, CSS * APIs: REST and GraphQL * Delivery: Existing CI/CD practices * AI tooling: Claude, Cursor, Pi, Antigravity, plus your and our own Skills and MCP setup Who you will work with We are a bunch of colleagues originally from similar backgrounds who got tired of how things were usually done and set out to find better ways. That is the whole reason this company exists, and it is still what we are doing. We are not a place of rockstars and egos. People here ask questions out loud, show rough work without flinching, and would rather help each other get something right than look clever alone. We push each other, in the good way, and we do not take ourselves too seriously while we are at it. You would be joining that. You’ll work closely with the crafts, designers and strategists, and just as easily with the people steering the projects and the business. There is no wall between you and any of it. Take on the parts you are ready for, and when you want more, a pitch, a client conversation, a bigger call, speak up at the right moment and the door is open. Smaller team. More ownership. Bigger work.

Contentful

ABOUT THE OPPORTUNITY As a Mid Market Account Executive - DACH (f/m/d), you’ll drive Contentful’s growth by leading the end-to-end sales process with our top-tier clients. You’ll be instrumental in driving adoption and engagement, finding new revenue opportunities, and creating customer enablement initiatives within a few named accounts.  You’ll work closely with our partnership and customer success team to lead a consultative sales process by speaking to professional developers and business leaders in the DACH markets. This role will require you to be in our Central London office 2 or 3 times a week. WHAT TO EXPECT? * Self-generation of the pipeline through outbound motions in conjunction with marketing and BDR teams to help create new opportunities in regional accounts * Drive expansion opportunities with existing clients in the DACH (Germany, Austria & Switzerland) territory. * Grow existing accounts by leveraging relationships and following our comprehensive “land and expand” sales model * Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals * Manage RFI/RFQ requests with Contentful internal and customer teams * Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams * Seek to understand the digital experience challenges of prospects and clients while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach * Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities * Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently * Work closely with customer success & marketing teams to ensure that best practices of Contentful are shared and implemented at the respective customer WHAT DO YOU NEED TO BE SUCCESSFUL? * 3+ years of experience selling a technical platform working as a Sales Development Representative (SDR), Business Development Representative (BDR), and/or Account Executive * 1+ years of individual quota-carrying experience * 1+ years of growing and expanding existing customer accounts  * Demonstrated expertise in closing $60-100k+ opportunities * Ability to drive your own pipeline generation with outbound capabilities  NICE TO HAVE: * Experience working with Partner ecosystems to work with customers. * Understanding and experience working in product-led growth sales motions * Native German language skills WHAT'S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days * Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges * Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives! * Use your physical fitness budget to get away from your desk and support your physical wellness * Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * A monthly phone/internet stipend and phone upgrade reimbursement after 2 years * Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah! WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.