ILIAS Solutions · Diegem
Hybrid | Academy Lead | Diegem, Belgium
OPPORTUNITY HOW DO YOU MAKE KNOWLEDGE AS SCALABLE AS SOFTWARE? Defence organisations around the world use ILIAS to manage maintenance, logistic...
OPPORTUNITY
HOW DO YOU MAKE KNOWLEDGE AS SCALABLE AS SOFTWARE?
Defence organisations around the world use ILIAS to manage maintenance, logistics, qualifications, workforce readiness and
operational assets.
As more countries, customers and partners adopt the platform, a new challenge emerges.
How do you ensure that a user in Belgium, Australia or the United States learns to work with ILIAS in a consistent way? How do you
ensure that partners implement according to the same standards? And how do you help customers build enough expertise to
increasingly operate, support and expand the platform independently?
Today, much of that knowledge is transferred through experienced consultants, trainers and product specialists.
The next step is building an Academy that makes knowledge, certification and expertise available at scale.
As Academy Lead, you will help define that future.
You will shape how customers, partners and employees learn to work with ILIAS and how knowledge is translated into successful
implementations, stronger adoption and greater customer autonomy.
MEANINGFUL WORK IN A MISSION DRIVEN ENVIRONMENT
HELPING PEOPLE MAKE BETTER DECISIONS
A commander needs to know whether personnel are qualified for a mission.
A maintenance manager needs visibility into asset availability.
A logistics specialist depends on accurate information to support planning and operations.
The ILIAS platform supports these activities.
Its value, however, depends on how effectively people use it.
By developing training programmes, certifications and scalable learning solutions, you help users gain more value from the
platform. The result is stronger adoption, fewer recurring support questions and customers that become increasingly self
sufficient.
YOUR MISSION
BUILD A GLOBAL ACADEMY MODEL
The Academy is expected to become a strategic enabler of growth and scalability within ILIAS.
Not simply as a training function, but as a structured approach that helps customers, partners and employees successfully apply
the platform.
Working closely with Product, Delivery, Customer Support and Commercial teams, you will develop an Academy that reflects the
operational reality of users working across land, air and maritime environments.
You will translate implementation experience, support insights and customer feedback into training programmes, certifications and
digital learning solutions that can be deployed globally.
At the same time, you will help organisations build their own expertise.
Customers should become increasingly capable of supporting, expanding and developing ILIAS within their own environment.
Your responsibilities include:
- Defining the Academy strategy and operating model
- Developing training, certification and recertification frameworks
- Building train the trainer programmes
- Supporting customer competence centres
- Developing partner enablement programmes
- Expanding digital learning and e learning capabilities
- Developing a scalable commercial Academy offering
- Establishing quality standards for training and certification
YOUR CAPABILITIES
WHAT YOU BRING
You have experience building, professionalising or scaling an Academy, Customer Education, Learning or Enablement function within
a software environment.
You understand how training, certification and knowledge transfer contribute to successful implementations, customer adoption and
long term software usage.
You have experience developing structures, processes and programmes that scale across countries, teams or customer groups.
Experience with partner ecosystems, certification programmes, customer enablement or digital learning environments is a strong
advantage.
You communicate effectively with both operational teams and senior stakeholders.
Professional fluency in English is required.
Dutch is considered a strong advantage.
BUILD YOUR FUTURE WITH ILIAS
BUILD SOMETHING WITH GLOBAL IMPACT
This role offers the opportunity to shape a function that directly influences customer adoption, implementation success and the
continued growth of ILIAS.
You will work closely with the COO and senior leaders across the organisation while helping build an Academy that supports
customers, partners and employees worldwide.
The structures you create today will influence how knowledge, certification and expertise are developed across the ILIAS ecosystem
for years to come.
As ILIAS continues to grow internationally, you will help ensure that knowledge becomes as scalable as the software itself.
CONTACT
INTERESTED?
Would you like to learn more about the role, the team or ILIAS Solutions?
Feel free to contact François Roskam via francois.roskam@ilias-solutions.com.
Roll
Hybrid | Academy Lead | Diegem, Belgium
Kategori
ILIAS Group
Plats
Publicerad
17 juli
Sista ansökningsdag
16 augusti