Senior Customer Engineer, Majors - NYC

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. ABOUT OKTA FOR AI AGENTS Okta secures access for 20,000 organizations and billions of users. Okta for AI Agents extends that work to the agentic shift. Deploying an AI agent is not like deploying traditional software. You are putting professional work output into production, and it needs deep integration, continuous tuning, and change management. Every agent needs an identity, a scope, an audit trail, and a way to be shut down when it goes wrong. Most enterprises have not built this yet. We are. We hire builders who see the cracks in enterprise agent identity that everyone else has learned to live with. THE ROLE You are the most senior technical field authority for agent identity at Okta. Where a Senior FDE owns the outcome inside one account, you own the patterns that every account and every FDE inherits. You take the hardest and most strategic deployments yourself, set the reference architecture the team builds from, and turn what the field learns into the direction the product takes. You still write code. You also multiply the people around you, and you are the person product and engineering leadership call when an agent identity problem has no precedent. RESPONSIBILITIES * Own the reference architecture. Define the canonical agent identity, delegation, audit, and kill-switch patterns that Senior FDEs deploy across the portfolio, and keep them current as the standards and the product move. * Lead the hardest accounts. Personally own the most strategic, regulated, or technically novel deployments, the ones where there is no playbook yet. * Raise the technical bar. Review other FDEs’ architectures, coach senior customer engineers and your own team, and set the standard for what good looks like in the field. * Shape the roadmap. Synthesize patterns across every account into a clear point of view, and work directly with product and engineering leadership to prioritize what ships next. * Represent Okta as a technical authority. Brief CISO, CIO, and Chief AI Officer audiences, contribute to the standards and frameworks shaping agent identity, and carry the external technical voice. * Resolve what others cannot. Step into the hardest technical and political situations across accounts and find the path forward. * Set the standard for evals and observability. Define how the team measures authorization latency, scope sprawl, delegation anomalies, audit completeness, and kill-switch verification, so it scales beyond any single customer. * Build the team’s leverage. Turn recurring field work into reusable modules, internal tooling, and enablement so the whole FDE function moves faster. REQUIREMENTS * Engineering depth. 10+ years shipping production software, with deep distributed systems and identity experience and a track record of staying hands-on while setting direction. * Authority-level identity protocols. OAuth 2.0, OIDC, SAML, SCIM, RFC 8693 token exchange, act claims, CIMD and DCR, DPoP. Contribution to standards or open source is a plus. * Deep agent security fluency. OWASP Top 10 for Agentic Applications, NIST AI RMF, MITRE ATLAS, plus MCP, A2A, ISO/IEC 42001, and the EU AI Act, with the judgment to apply them in HIPAA, FedRAMP, and SOC 2 environments. * Expert fine-grained authorization. ReBAC and ABAC with policy engines (OPA, Cedar, OpenFGA, or equivalent), and command of the design tradeoffs at scale. * Proven AI hands-on. Production integrations across the major agent platforms and MCP, and daily AI-native development. * Force multiplier. A record of setting technical direction across multiple teams or accounts, and of mentoring senior engineers. * Customer-facing authority. Credible from the IDE to the boardroom, trusted by CISOs and principal engineers alike, and steady when account politics get sharp. * High agency, founder’s mindset. Applied to building a function, not just an account. * Ability to travel, on occasion, up to 35% #LI-Remote (P24675_3470403) Below is the annual On Target Compensation (OTE) range for candidates located in the United Kingdom. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/gbr. The OTE range for this position for candidates located in the United Kingdom is between: £114,000—£172,000 GBP The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

THE TEAM This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do.  The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet.  This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads.  ROLE OVERVIEW We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers.  THE IDEAL CANDIDATE SHOULD * Have 5+ years of experience running critical systems at scale * Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”) * Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment * A strong understanding of how to run a large scale Linux environment, including low level fundamentals  * Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python) * Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc) SPECIAL REQUIREMENTS: * Be a US Citizen EXPECTATIONS * Participate in the development of a reliable and resilient multi-cloud platform that hosts business critical applications for a wide & varied range of customer applications * Collaborate with service-owning teams to provide internal support, solve technical challenges and adapt or build tooling to solve novel use cases in a generic fashion * Participate in a 24/7 on-call rotation to swiftly resolve issues related to any disruption of our customer facing Atlas fleet, ensuring minimal disruption and high availability ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 426187 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $127,000—$249,000 USD