Mesa, AZ, USA•Publicerad: 18 juli•Sista ansökan: 17 aug.
Family Connections Consultant
A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core
values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating
meaningful, lasting impacts in the communities we serve.
Job Summary:
The Family Connections Consultant provides direct, home-based support services to families involved with the Department of Child
Safety (DCS). This role focuses on strengthening family protective factors, enhancing caregiver capacities, promoting child
safety, and supporting family stability through culturally responsive, trauma-informed, and evidence-based interventions and
support services.
Responsibilities:
* Work directly with families involved with the Department of Child Safety to support child safety and family stability.
* Manage an assigned caseload and ensure timely completion of required services, documentation, referrals, and follow-up
activities.
* Conduct home visits and community-based meetings to assess family needs, monitor progress, and provide supportive
interventions.
* Conduct assessments to help ensure a safe environment for children.
* Provide trauma-informed, family-centered interventions and support related to parenting, mental health, domestic violence,
substance use, and other identified family needs.
* Meet with families to provide consultation, education, and skill development related to family functioning and safety.
* Support services that strengthen family protective factors and enhance caregiver capacities.
* Assist with service planning, linkages, and transition to ongoing supports, including helping families access financial,
social, medical, educational, and employment resources.
* Provide substance use education and linkage to treatment providers as needed.
* Monitor, observe, and document interactions and behaviors between parents/caregivers and children during home visits, including
modeling appropriate behavior and de-escalating conflict.
* Work cooperatively with the Department of Child Safety (DCS) to support assessments, service planning, required reports, and
meetings.
* Develop caring, supportive, strength-based, culturally competent, and trauma-informed relationships with families and community
partners.
* Complete accurate, timely, and thorough documentation, including assessments, progress notes, service plans, incident reports,
activity logs, statistical reports, and other required records in accordance with program, contractual, funding, and regulatory
requirements.
* Establish and maintain confidential client records and case files.
* Accurately record and submit time worked in accordance with organizational policies and wage and hour requirements.
* Participate in an on-call rotation and respond to client or program needs in accordance with program requirements.
* Maintain professional representation of A New Leaf in all interactions with clients, staff, and community members.
* Attend meetings, trainings, and special projects as requested by management.
* Perform other reasonably related duties as assigned.
Qualifications:
Education:
* Bachelor of Social Work or a related bachelor’s degree required.
Experience:
* Minimum of one (1) year of experience in the human services field.
* Experience working with multi-problem families and complex family systems.
* Knowledge of family dynamics and family-centered service approaches.
* Knowledge of community resources and ability to assist families in accessing services.
* Experience supporting families impacted by substance abuse, child abuse and neglect, trauma, sexual abuse, or related
challenges.
* Experience working with families involved in child welfare, family preservation, family reunification, or Department of Child
Safety programs preferred.
Working Conditions/Physical Requirements:
* Work is performed in office settings, community locations, client homes, and other environments where services are delivered.
* Frequent local travel is required to conduct home visits, attend meetings, and provide community-based services.
* May be exposed to a variety of environmental conditions and unpredictable situations while working in client homes and
community settings.
* Frequent use of computers, telephones, and standard office equipment.
* Ability to sit, stand, walk, bend, reach, and drive for extended periods throughout the workday.
* Occasional lifting and carrying of up to 25 pounds.
* Ability to manage multiple priorities and deadlines in a fast-paced environment.
* May be required to work occasional evenings, weekends, or modified schedules to meet client and program needs.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the
position.
Compliance Requirements:
* Must Be At Least 21 Years of Age
* Class One Fingerprint Clearance Card
* Central Registry Background Check
* Drug Screening
* CPR/First Aid Certification
* Valid Unrestricted Driver’s License
* Current Auto Liability Insurance
* 39 Month Motor Vehicle Record
* Use of a personal vehicle to conduct agency business and transport clients, when required.
* Ability to obtain and maintain all required certifications, clearances, licenses, and insurance throughout employment.
* Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
Mandated Reporter Requirements:
* As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or
neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the
appropriate report to authorities.
* Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse
suspected of involving a family member or legal guardian should be reported to child protective services, while other cases
should be reported to law enforcement.
Responsible to: Family Connections Supervisor
Supervisory Responsibilities: None
Phoenix, AZ, USA•Publicerad: 18 juli•Sista ansökan: 17 aug.
Program Manager
A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core
values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating
meaningful, lasting impacts in the communities we serve.
Pay Rate: $60,000-65,000 per year DOE
Schedule: Monday - Friday; 8:00am-5:00pm
Flexibility for client and program needs
Job Summary:
The Program Manager is responsible for the day-to-day operational leadership and management of the H2O Program. Under the
direction of the Director of Housing, Shelter & Support Services, this position oversees program operations, supervises Program
Supervisors, and ensures services are delivered in compliance with AHCCCS requirements, contractual obligations, and agency
standards. The Program Manager supports operational excellence, staff development, continuous quality improvement, and positive
participant outcomes that promote housing stability
Responsibilities:
* Provide day-to-day operational leadership and oversight of the H2O Program to ensure effective, efficient, and compliant
service delivery aligned with agency objectives, contractual requirements, and organizational priorities.
* Supervise Program Supervisors and provide leadership, coaching, guidance, accountability, and support to ensure quality service
delivery, employee development, and achievement of program goals.
* Recruit, hire, onboard, train, develop, and retain program staff in partnership with Human Resources.
* Monitor program operations, staffing, productivity, participant outcomes, workload distribution, and service delivery to
identify trends, address operational challenges, and implement continuous quality improvement initiatives.
* Ensure appropriate staffing, resource allocation, and workload management to support operational effectiveness and continuity
of services.
* Provide guidance and support to supervisors and staff in resolving complex participant situations, housing stabilization
challenges, service delivery issues, and operational concerns.
* Partner with participants' Health Homes, Health Plans, Network Administrators (Solari/Banner), housing providers, and community
partners to promote coordinated service delivery and positive participant outcomes.
* Collaborate with the H2O Compliance Manager and other leadership to monitor program performance, quality assurance activities,
audits, corrective action plans, and compliance with AHCCCS requirements, contractual obligations, agency policies, and
regulatory standards.
* Ensure timely, accurate, and compliant documentation, participant records, operational tracking, reporting, and record
retention in accordance with agency policy, contractual requirements, and applicable regulations.
* Oversee operational processes supporting contracted service billing and invoicing to ensure services are accurately documented
and submitted in accordance with funding requirements.
* Monitor documentation quality, operational performance, compliance indicators, and program outcomes, implementing corrective
actions and process improvements as needed.
* Prepare, analyze, and present operational, compliance, performance, grant, and contractual reports for agency leadership,
funders, and regulatory agencies as required.
* Lead operational preparation for internal and external audits and coordinate implementation of audit findings and corrective
action plans.
* Participate in meetings with agency leadership regarding program operations, compliance requirements, contractual performance,
organizational initiatives, and continuous quality improvement efforts.
* Collaborate with internal departments to support compliance monitoring, operational effectiveness, participant outcomes, and
cross-functional initiatives.
* Coordinate implementation of compliance-related processes, operational changes, and program initiatives within assigned areas
of responsibility.
* Oversee program onboarding, competency development, and ongoing training to ensure employees possess the knowledge and skills
necessary to perform their responsibilities effectively.
* Partner with the Human Resources Compliance and Training Department to ensure employees complete all required onboarding,
annual, regulatory, Relias, AHCCCS, and compliance-related training requirements.
* Collaborate with Program Supervisors to identify training needs and coordinate program-specific education, coaching, and
professional development opportunities.
* Effectively utilize agency technology systems and program data to monitor operational performance, support reporting, and
inform decision-making.
* Represent the H2O Program during meetings, audits, collaborative initiatives, and community partnerships as assigned.
* Perform other related duties as assigned.
Qualifications:
Education:
* Master's degree in Social Work, Counseling, Psychology, Human Services, Public Administration, Healthcare Administration,
Business Administration, or a closely related field required.
* Arizona Board of Behavioral Health Examiners (AZBBHE) associate or independent licensure (LAC, LPC, LMSW, LCSW, LAMFT, LMFT, or
comparable license) preferred.
* Bilingual (English/Spanish), preferred.
Experience:
* Minimum of three (3) years of progressively responsible leadership experience in behavioral health, housing services,
homelessness services, or a related human services environment required.
* Minimum of two (2) years of direct supervisory experience leading professional staff and/or supervisors required.
* Experience overseeing program operations, regulatory compliance, quality assurance, and performance management required.
* Experience administering AHCCCS-funded behavioral health or housing stabilization programs preferred.
* Experience working with individuals experiencing Serious Mental Illness (SMI), housing instability, homelessness, or other
vulnerable populations preferred.
* Experience in preparing reports, monitoring program performance, and supporting contractual compliance and audits preferred.
Working Conditions/Physical Requirements:
* Work is performed in a combination of office, community, and participant-facing environments, with frequent travel required to
participant homes, shelters, clinics, provider offices, meetings, and other service locations.
* Frequent use of a personal or agency vehicle to conduct participant visits, attend meetings, engage community partners, and
perform other program-related responsibilities.
* Ability to perform the essential functions of the position in office, community, and participant-facing environments.
* Frequent use of computers, phones, and agency technology systems for documentation, reporting, communication, and program
oversight.
* Occasional lifting of up to 25 lbs. for materials, office supplies, or program-related resources.
* Must be able to maintain confidentiality and professionalism in all interactions.
* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance
with applicable law.
Compliance Requirements:
* Must Be At Least 21 Years of Age
* Class One Fingerprint Clearance Card
* Central Registry Background Check
* Drug Screening
* Valid Unrestricted Driver’s License
* Current Auto Liability Insurance
* 39 Month Motor Vehicle Record
* Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
Mandated Reporter Requirements:
* As a mandated reporter under Arizona statute A.R.S. § 13-3620 and (A.R.S.) § 46-454, you are required to immediately report any
suspected abuse or neglect of a minor or vulnerable adult to your Supervisor, Manager, Director, or Chief Officer as
applicable, who will assist in making the appropriate report to authorities.
* Under Arizona Revised Statute (A.R.S.) § 46-454, mandated professionals must immediately report suspected abuse, neglect, or
exploitation of a "vulnerable adult" to Adult Protective Services (APS) or law enforcement.
* Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse
suspected of involving a family member or legal guardian should be reported to child protective services, while other cases
should be reported to law enforcement.
Responsible to: Director of Housing, Shelter & Support Services
Supervisory Responsibilities: Program Supervisors
Glendale, AZ, USA•Publicerad: 18 juli•Sista ansökan: 17 aug.
Program Supervisor
A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core
values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating
meaningful, lasting impacts in the communities we serve.
Pay Rate: $24.00 per hour
Schedule: Monday - Friday; 10:00am-6:00pm
Flexibility for weekend availability to support clients and program
Job Summary:
The Program Supervisor provides day-to-day operational and staff leadership for the Faith House Emergency Shelter, ensuring safe,
trauma-informed, participant-centered services are delivered in accordance with agency policies, licensing standards, contractual
requirements, and best practices. This position supervises shelter staff, supports program operations, maintains compliance and
documentation standards, responds to participant and facility needs, and partners with the Program Manager to promote a safe,
effective, and supportive shelter environment for survivors of domestic violence.
Responsibilities:
* Model trauma-informed, participant-centered practices while maintaining professional boundaries and ethical standards.
* Complete participant intake, orientation, crisis intervention, safety planning, interim service plans, and lethality/basic
needs assessments.
* Develop, implement, and update individualized FOCUS Plans in collaboration with participants.
* Maintain complete, accurate, and timely participant documentation, case files, and electronic records in accordance with
agency, funding, licensing, and confidentiality requirements.
* Facilitate psychoeducational and support groups or provide oversight and coaching to staff facilitating groups to ensure
services are culturally responsive and participant-centered.
* Respond appropriately to participant crises, behavioral concerns, conflicts, and emergency situations using trauma-informed
de-escalation techniques.
* Coordinate participant referrals, resource connections, discharge planning, and transition services.
* Provide day-to-day supervision, coaching, guidance, and technical support to assigned shelter staff.
* Participate in recruitment, interviewing, hiring, onboarding, transfers, corrective action, separations, and employee
development in partnership with the Program Manager and Human Resources.
* Conduct program and facility orientation for new staff and ensure employees are trained on procedures, safety practices,
confidentiality requirements, and professional standards.
* Complete employee performance evaluations, competencies, and required documentation within established timeframes.
* Conduct regular staff meetings and promote accountability, teamwork, and quality participant services.
* Coordinate daily staffing and schedules to ensure appropriate coverage and continuity of shelter operations.
* Review and approve employee timecards, leave requests, status changes, transfer requests, and other personnel transactions
accurately and timely.
* Monitor staff compliance with agency policies, licensing requirements, grant requirements, professional standards, mandatory
training, and safety procedures.
* Support the Program Manager with participant intake, discharge planning, utilization management, operational planning, staffing
coordination, and continuous quality improvement initiatives.
* Meet regularly with the Program Manager to review program operations, staffing needs, participant concerns, operational
priorities, and problem-solving strategies.
* Oversee the day-to-day operations, safety, security, cleanliness, and functionality of the shelter environment.
* Complete and submit required reports, statistics, incident reports, daily activity logs, administrative documentation, and
other required program records accurately and within established deadlines.
* Review participant documentation to ensure accuracy, completeness, and compliance with agency, contractual, licensing, and
funding requirements.
* Support administrative reporting, contract compliance, audits, and quality assurance activities as assigned.
* Maintain confidentiality of participant, employee, and organizational information in accordance with agency policy and
applicable laws.
* Participate in the shelter's on-call rotation and respond to participant, staffing, operational, facility, and emergency
situations in accordance with agency policy.
* Establish and maintain collaborative working relationships with participants, staff, community partners, law enforcement,
healthcare providers, and other service organizations.
* Participate in required meetings, trainings, committees, and professional development activities.
* Perform other duties as assigned in support of program operations and organizational objectives.
Qualifications:
Education:
* High School Diploma or GED required.
* Associate degree or bachelor’s degree in Social Work, Human Services, Behavioral Health, Psychology, or a related field
preferred.
Experience:
* Minimum two (2) years of experience working in domestic violence services, shelter operations, housing programs, case
management, crisis intervention, or other related human services programs required.
* Previous experience supervising staff or coordinating day-to-day operations required.
* Knowledge of trauma-informed practices, crisis intervention, participant-centered service delivery, and community resources
required.
* Experience working with individuals impacted by domestic violence, homelessness, or other vulnerable populations preferred.
* Experience with documentation, case management systems, reporting, and program compliance preferred.
* Bilingual (English/Spanish) verbal communication preferred.
* Ability to maintain professionalism, confidentiality, sound judgment, cultural competency, and effective working relationships
with diverse populations.
* Strong verbal and written communication, organizational, interpersonal, and problem-solving skills required.
* Ability to manage multiple priorities in a fast-paced environment while supporting quality participant services.
Working Conditions/Physical Requirements:
* Primarily onsite work within a shelter and supportive services environment with regular interaction with participants, staff,
community partners, and visitors. This position is not eligible for remote work.
* Occasional travel may be required for meetings, trainings, client support, community partnerships, outreach activities, or
other program-related services.
* Must be able to operate agency or personal vehicles for approved program-related activities as needed.
* Ability to sit, stand, walk, bend, and use standard office equipment throughout the workday.
* Occasional lifting of up to 25 lbs. may be required for program materials, supplies, donations, or office equipment.
* Safely operate agency passenger vans and/or approved personal vehicles for participant transportation, mail runs, grocery
shopping, community appointments, and other authorized program-related business.
* Work may involve exposure to crisis situations, behavioral health challenges, substance use, trauma-related behaviors, or
emotionally heightened situations.
* Participation in on-call coverage and response to operational, staffing, safety, or participant-related issues outside of
regular business hours, including evenings, weekends, and holidays, is required based on program needs.
* Ability to maintain professionalism, confidentiality, sound judgment, and appropriate boundaries in a fast-paced environment.
* Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance
with applicable law.
Compliance Requirements:
* Must Be At Least 21 Years of Age
* Class One Fingerprint Clearance Card
* Central Registry Background Check
* Drug Screening
* CPR/First Aid Certification
* Valid Unrestricted Driver’s License
* Current Auto Liability Insurance
* 39 Month Motor Vehicle Record
* Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
Mandated Reporter Requirements:
* As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or
neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the
appropriate report to authorities.
* Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse
suspected of involving a family member or legal guardian should be reported to child protective services, while other cases
should be reported to law enforcement.
Responsible to: Program Manager
Supervisory Responsibilities: Shelter Support Staff
