EMEA IT Helpdesk Manager

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Technical Account Management (TAM) team directly supports our largest and fastest-growing paid users. We provide proactive consultation, best-practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations. WHAT YOU'LL DO Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and direct merchants across EMEA. This manager's day-to-day interactions with the team will cultivate a high-performance environment, define and implement cross-functional solutions at scale, lead through user challenges, and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals, and determining prioritization with data and user feedback. RESPONSIBILITIES * Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements * Lead a team of technical account managers working with Stripe's largest users * Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users * Hire and retain top technical talent as the team scales * Guide the TAM organization to deliver outstanding service experiences, grow services revenue, and contribute to strategic programs * Ensure that team members are happy, effective, and growing in their career and user work * Set clear goals and direction for the team and each individual, and provide regular feedback on your team members' performance * Analyze data from user feedback and experiences to drive efficiency and build quality * Be an advocate for Stripe users and champion for users' needs internally * Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment * Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs * 3+ years of people management experience, leading senior technical ICs * Experience working with strategic accounts * Excellent written and verbal communication skills * An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example PREFERRED QUALIFICATIONS * Experience with fintech SaaS products and Payments industry * Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a winning track record * Proven ability to scale a technical services or technical support team in a high-growth environment

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Product Manager, EMEA Payments We are looking for a Product Manager who will play a critical, high-impact role at the center of the organization, responsible for scaling a subset of the Adyen payments proposition in EMEA. EMEA is Adyen's largest region, contributing ~50% of total net revenue. Adyen supports over 100+ local payment methods across Europe alone. In this role, you’ll be responsible for enabling our merchants to win in the EMEA region, through locally relevant, scalable and seamless payment solutions. In this role you will be the voice of the customer, ensuring they can smoothly and dynamically offer the best payment methods for their markets. This role is highly collaborative and central, acting as an intersection point for multiple technical and commercial teams. The role requires operating effectively across the entire organization, dealing with cross-solution dependencies. What you'll do * Drive global scale: You’ll be joining a platform that processed €1.39 trillion in volume globally in 2025, with a significant portion stemming from EMEA merchants. You will be responsible for the health and growth of a core product(s) within our EMEA payments suite. * Define (sub)regional strategy: Own the vision and end-to-end roadmap for your product area. You will identify market-specific opportunities across EMEA - ranging from local payment method (LPM) optimizations to regulatory-driven innovations - and translate them into a strategy. * Bridge the technical & commercial: Work hand-in-hand with a technical team lead and engineers to build scalable payment infrastructure. You’ll provide the business context and clarity needed to turn complex technical challenges into seamless merchant experiences. * Master prioritization: Navigate a high-speed environment by balancing immediate merchant needs with long-term bets. You’ll make the tough calls on what to build next to ensure we are delivering maximum value to the EMEA market. * Collaborate across the ecosystem: Act as the central node between engineering, commercial, finance, operational and partnerships teams.  * Enable merchant success: Be the voice of the customer. You will collaborate closely with partners and internal stakeholders to identify friction points in the payment lifecycle and develop solutions that help our merchants win in every European market. * Lead cross-functional execution: Guide the team through the entire product lifecycle - from discovery and goal-setting to go-to-market and adoption - ensuring every launch is measurable and impactful. * Shape the industry: Don't just manage a product; actively contribute to the evolution of the payments landscape by identifying the next big shift in how European consumers pay. Who you are * Product Management: You bring 3+ years of experience in Product Management, deep understanding of EMEA products landscape ideally within the payments or fintech space. You excel at identifying critical merchant pain points and unlocking regional market opportunities - translating them into a clear, long-term strategy for our EMEA payments offering. You are a data-driven decision-maker, comfortable diving into complex datasets to validate hypotheses, measure product success, and inform your roadmap. You are skilled in prioritization, making high-stakes calls to ensure your team focuses on the products that drive the most value for our merchants. * Payment Passionate: You have a curiosity for how money moves and a passion for the diverse EMEA payment landscape. Beyond understanding transaction flows, you understand the shifting regulatory and industry dynamics - from the nuances of PSD3/PSR3 to the rise of Open Banking and the Digital Euro. You understand that for a merchant to win in EMEA, it’s not just about accepting cards; it’s about offering a mix of local payment methods, from iDEAL and Bancontact to Bizum and beyond, to meet customers exactly where they are. You don’t just want to follow these trends - you are excited to leverage Adyen’s position as a market leader to actively shape the future of the European payment industry.  * Commercial Mindset: You are a strategic partner to our sales- and account management teams. You possess the ability to look beyond the "what" to understand the "why" behind merchant needs and market shifts. You have experience with creating go-to-market strategies and driving product adoption, ensuring that our technical innovations are successfully positioned and commercially viable. * Technical Translator: You thrive in a high-growth tech environment and enjoy working closely with deeply technical engineering teams. You know how to provide the clarity needed to turn complex challenges into actionable roadmaps. You act as the bridge that ensures technical excellence translates directly into tangible impact for our merchants. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Gruffman Recruitment & Consulting AB

Sourcing Director EMEA – Troax What does it take to turn a global sourcing strategy into real competitive advantage across diverse markets? This role sits right at that intersection, where strategy meets execution, supplier partnerships, and long-term business impact. Your new team The regional management team in EMEA plays a key role in shaping Troax’s continued growth. Collaboration here is close, pragmatic, and built on trust, whether aligning with manufacturing units, working alongside R&D and quality, or partnering with finance and sustainability. As part of this team, sourcing becomes a true business enabler rather than a support function. About the job The Regional Sourcing Director EMEA leads the execution of the global sourcing strategy across the region, ensuring alignment with long-term business goals while adapting to local market realities. The role bridges global priorities and regional needs, driving performance through people, suppliers, and data. Leading and developing the regional sourcing community is central. A high-performing culture takes shape through clear direction, mentorship, and collaboration. At the same time, strong ownership of supplier performance, sourcing initiatives, and category strategies ensures measurable results. Key areas of responsibility include: Driving and adapting sourcing strategies in line with global direction Leading and developing the regional sourcing team and community Supporting Strategic Sourcing Leads in supplier performance management, contracts, and commercial negotiations Ensuring risk management, supply continuity, and sustainability compliance Delivering KPIs and insights through data-driven decision-making The role also contributes actively to market intelligence, identifying trends and opportunities, and translating them into competitive advantages for the business. Close collaboration with stakeholders across manufacturing, engineering, quality, and finance ensures that sourcing is fully integrated into operations. Location The position is based in the EMEA region, with regular interaction across Troax sites and teams. The role reports to the Regional President EMEA, with a functional connection to the VP Sourcing & Sustainability. Profile A relevant academic background within supply chain, procurement or similar is in place, or equivalent expertise built through hands-on experience. Strong knowledge of strategic sourcing and category management supports confident decision-making, ideally within a manufacturing environment. Experience working with ERP systems, business intelligence tools, and data-driven processes enables effective performance tracking and improvements. A solid understanding of sustainability and its impact on sourcing is also important, alongside excellent proficiency in English. Curiosity drives continuous improvement, and analytical thinking helps turn complex data into clear direction. Collaboration comes naturally, with the ability to build strong relationships across functions and cultures. Communication is clear and confident, making it easy to inspire, align, and influence others. Leading by example feels natural, contributing to a culture of accountability, trust, and high performance. Why Join Troax? A global company with a strong Swedish heritage, where innovation, safety, and people come first. The environment is collaborative and forward-looking, offering the opportunity to shape sourcing strategy and make a real business impact. How to apply If this opportunity sounds right for you, we look forward to hearing from you. We are partnering with Gruffman Recruitment & Consulting in this recruitment process. We encourage you to apply as soon as possible, no later than August 10. For questions about the role, contact Ulrika Gruffman at ulrika@gruffman.nu. Troax is the global leader in mesh panel safety solutions - and we’re passionate about creating safer workplaces around the world. Founded in Sweden and now active in over 40 countries, we help customers protect people, machinery, and property through smart, reliable solutions for machine guarding, warehouse partitioning, and property protection. Our growth continues strong: in 2025, sales totaled approximately €261 million, and we are now about 1,600 employees working together to drive innovation, quality, and customer value. Join a company with a friendly culture, a forward‑thinking mindset, and the ambition to make a real difference. Learn more: www.troax.com