
Pinterest · Dublin
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will...
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for
memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love,
and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s
unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re
looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll
explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know,
but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
As a Revenue Operations Specialist at Pinterest, you’ll play a critical role in enabling our sales teams and partners to thrive.
You will ensure precise and efficient processing of orders, facilitate seamless operations between Pinterest and our vendor
partners, and be a go-to expert for resolving complex escalations and driving operational innovation. You’ll support both direct
and vendor teams, drive process improvements, lead training initiatives, and play a key role in implementing new workflow
enhancements.
This is a fixed term contract end on 31st Dec 2026.
to ensure accuracy and timely processing.
team.
date, and easy for Sales and Revenue users to follow.
Revenue, IT) and act as the operational voice for feedback and process evolution.
aligned with established revenue and sales policies.
business models.
on schedule.
strengthen client communications and recommendations.
In-Office Requirement Statement
to gather for key moments of collaboration and connection.
distance from our Dublin office.
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide
greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final
salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
Location based applicants
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best
qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color,
ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or
mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other
consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job
application process, please complete this form for support.
By submitting this application, I certify that all information submitted in my application and throughout the hiring process is
true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation
may disqualify me from employment consideration or result in termination if discovered after hire.
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase. As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: * Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. * Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. * Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. * Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. * Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills and Experience: * 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products. * Professional fluency in both Mandarin and English, with the ability to communicate confidently in a business and customer-facing capacity. * Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end. * Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or willingness to obtain. * Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends. * Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Job ID: P77140 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): £52,920—£58,800 GBP * Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. * Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. * US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. * Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. * Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.