Sr. Technical Support Engineer

Verifone

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. WHAT'S EXCITING ABOUT THE ROLE We seek a resourceful Sr. Telecom Engineer to support Verifone’s Global Enterprise Telecommunications systems, Five9, and assist with current administration and maintenance of this cloud technology.    The ideal candidate will have previous experience in supporting a complex global telephony and call center environment with proven ability to ensure high levels of availability. Knowledge and experience with Five 9 CCaaS and MS Teams phones a plus.  Must have a customer service frame of mind, enjoy working in a fast paced, team-oriented environment, and have good organizational and communication skills.    Self-motivated, flexible, and willing to work under pressure is key to this role. Planned off-hours and weekend support are periodically required. Specific duties and responsibilities include, but not limited to: * Responsible for daily operations and performance of the cloud Five9 telephony system. * Work with a team of engineers building, configuring, implementing, and supporting the move from on-prem to CCaaS and UC telephony solutions across Verifone’s global enterprise.  * Troubleshooting all aspects of call center and telephony - call routing, recording, delivery issues and carrier ISDN and SIP services. * Ability to participate in cross-functional teams and ability to work effectively in a geographically dispersed team. * Prepare and maintain documentation of Global Telephony environment. * Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure. * Collaborate with internal customers in order to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies. * Assist in management of vendors in order to facilitate the purchase of telecommunications products and service, and technical support services. * Assist with the support of video conferencing systems. * Assist with miscellaneous legacy voice systems as needed. SKILLS AND EXPERIENCE WE DESIRE * Relevant Bachelor’s degree or equivalent experience. * 5+ years professional experience in IT Telecom and Contact Centers. * Experience operating large, high-availability, redundant telecom system. * Experience and knowledge implementing SIP and SBC technology. * Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions. * Skilled in telecom planning, project planning, system installations. * Advanced troubleshooting and diagnostic skills. * Excellent communication and customer service skills with a natural aptitude for dealing with people. * Excellent time management skills, must be capable of multi-tasking in a high workload environment. * Experience with migration from on-prem systems to MS Teams UC and Five9 CCaaS a plus.   OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Databricks

P-1448 ABOUT THE ROLE DATABRICKS IS SEEKING AN EXPERIENCED SR. DESIGNATED SUPPORT ENGINEER/PREMIER SUPPORT ENGINEER WITH A STRONG TECHNICAL FOUNDATION IN APACHE SPARK AND A PASSION FOR CUSTOMER ENGAGEMENT. THIS SELF-MOTIVATED PROFESSIONAL WILL DEMONSTRATE HIGH COMMITMENT TO BOTH CUSTOMERS AND INTERNAL TEAMS, WITH EXCELLENT COMMUNICATION, PROJECT MANAGEMENT, AND PROBLEM-SOLVING SKILLS. IN THIS ROLE, THE SR. DESIGNATED SUPPORT ENGINEER/PREMIER SUPPORT ENGINEER WILL BUILD AND MAINTAIN CLOSE RELATIONSHIPS WITH STRATEGIC CUSTOMERS, MANAGE AND PRIORITIZE CRITICAL ISSUES, AND ENSURE A HIGH-TOUCH, PROACTIVE SUPPORT EXPERIENCE. THE IMPACT YOU WILL HAVE * Manage large strategic accounts to provide a high-touch support experience. * Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks. * Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg). * Project manage all open support cases to expedite support ticket closure. * Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution. * Directly engage on business-impacting situations and ensure recovery of functionality for the customer. * Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues. * Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems. * Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities. * Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders. * Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools. WHAT WE LOOK FOR * Minimum 3 years of dedicated experience in Data Engineering, building, deploying, and maintaining large-scale data pipelines. * Minimum 3 years’ experience designing, developing, testing, and sustaining Python/Java/Scala-based applications required. * Deep, architectural knowledge of Apache Spark internals (including Drivers, Executors, Core Memory Management, DAGs, Catalyst Optimizer, and Tungsten execution engine). * Proven track record of troubleshooting complex Spark and big data issues, such as data skew, out-of-memory (OOM) errors, serialization issues, and slow-running broadcast joins. * Highly effective with project managing multiple tasks and work streams, driving them to conclusion. * Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed Big Data Computing” environment. * Excellent executive presence. You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders * Preference for customer-facing experience as a Support Engineer, Technical Account Manager, DSE, or in related production support areas  About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

P-138 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a Senior Engineering Manager, you will work with your team to build infrastructure and products for the Databricks platform at scale. We have multiple teams working on different domains. * Resource management infrastructure powering the big data and machine learning workloads on the Databricks platform in a scalable, secure, and cloud-agnostic way * Develop reliable, scalable services and client libraries that work with massive amounts of data on the cloud, across geographic regions and Cloud providers * Build tools to allow Databricks engineers to operate their services across different clouds and environments * Build services, products and infrastructure at the intersection of machine learning and distributed systems. The impact you will have: * Hire great engineers to build an outstanding team. * Support engineers in their career development by providing clear feedback and develop engineering leaders. * Ensure high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence). * Work with engineering and product leadership to build a long-term roadmap. * Coordinate execution and collaborate across teams to unblock cross-cutting projects. What we look for: * Great at hiring and developing talent, especially leadership * Great at creating efficient processes that increase velocity and quality * Managed teams that build and operate high-volume distributed systems in a SaaS environment * Have experience scaling engineering teams from 5 to 30+ * Team player who will work with other departments * BS or higher in Computer Science, or a related field About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.