Head of Merchant Experience (MX)

Global Commissioning

Role Overview The Technical Manager (Mechanical) will play a key role within the Technical Delivery Team, supporting commissioning activities across all project phases in fast-paced, mission-critical data centre environments. This role is primarily focused on mechanical systems (e.g. HVAC, critical cooling, fuel systems, and associated infrastructure) and the development of Level 0 (L0) deliverables, ensuring consistency, quality, and technical excellence across the business. Working both remotely and in support of site teams, the role will contribute to commissioning strategy, support design assurance, drive standardisation of commissioning delivery, and provide expert technical guidance during complex testing and troubleshooting scenarios. The role will also incorporate duties aligned to a Commissioning Consultant (CxC), including input into sustainability-led commissioning processes (e.g. LEED, BREEAM), with responsibility for ensuring commissioning deliverables meet both client and certification requirements. The successful candidate will collaborate closely with internal teams, clients, and project stakeholders to ensure commissioning outcomes align with programme, safety, performance, operational, and compliance objectives. Reporting to: Head of Technical Delivery Location: Hybrid  Key Responsibilities Technical Delivery & Strategy Support the development and continuous improvement of programme-wide commissioning strategies for data centre projects Provide mechanical subject matter expertise across all project stages (design through to handover) Ensure alignment between commissioning activities, project programmes, and client delivery objectives Promote consistency in how commissioning is defined, executed, and reported across projects Contribute to the development and standardisation of commissioning processes, templates, and lessons learned Provide technical escalation support for complex mechanical commissioning challenges Design Phase (L0 Focus & CxC Input) Undertake RIBA Stage 2, 3, and 4 design reviews at key percentage completion stages from a commissioning, operability, and maintainability perspective Review and provide structured input into: Owner’s Project Requirements (OPR) Basis of Design (BoD) documentation Act in a CxC advisory capacity, ensuring design alignment with commissioning best practice and certification requirements (e.g. LEED Fundamental & Enhanced Commissioning, BREEAM requirements) Support the development and review of commissioning specifications within employer’s requirements Produce initial draft Commissioning Plans aligned with project scope, programme, and phasing constraints Define phasing and operational strategies for critical mechanical systems (e.g. chilled water, air systems, fuel, fire/smoke interfaces) Develop and maintain a Commissioning Risk Register, identifying technical, operational, and programme risks Provide input into constructability and commissionability reviews, including system accessibility, redundancy, and failure scenarios  Pre-Construction & Construction Support Provide remote technical support to project teams and site-based commissioning managers Review and contribute to commissioning documentation, including: Method statements Level 4–5 test scripts (drafting and technical assurance) Commissioning checklists and procedures Provide guidance on Level 4 testing methodologies, integrated system testing approaches, and fault resolution Support Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) as required Act as a technical reviewer for mechanical commissioning deliverables, ensuring compliance with client, design, and CxC requirements Support coordination between mechanical, electrical, controls, and BMS disciplines to ensure integrated system performance Ensure quality, traceability, and consistency in commissioning outputs and documentation Acceptance & Handover Support Provide technical oversight of Level 4 and Level 5 commissioning strategies for mechanical systems Support validation of system performance against OPR, BoD, and commissioning acceptance criteria Review commissioning results, identifying trends, risks, and non-conformances Contribute to final commissioning reports and technical close-out documentation Support delivery of commissioning evidence required for LEED/BREEAM certification (e.g. commissioning reports, issues logs, performance validation) Participate in and support lessons learned workshops to inform continuous improvement Qualifications & Experience Essential: Strong background in mechanical systems within critical environments (e.g. data centres, healthcare, or similar) Demonstrable experience in, or suitable knowledge of commissioning mechanical systems (HVAC, chilled water, CRAH/CRAC, etc.) Solid understanding of commissioning processes Desirable: HNC/HND in Mechanical or Building Services Engineering BEng (Hons) or equivalent in a relevant engineering discipline Experience acting in a Commissioning Consultant (CxC) or similar advisory role Knowledge of LEED (Fundamental / Enhanced Commissioning) and/or BREEAM commissioning requirements Formal project management qualification (e.g. PRINCE2) Completed mechanical or building services trade apprenticeship or equivalent practical qualification Skills & Competencies Strong technical expertise in mechanical systems and commissioning methodology Excellent analytical and problem-solving abilities Ability to interpret complex engineering designs and documentation Strong communication skills, with the ability to influence stakeholders at all levels Organised and methodical approach to documentation and process standardisation Ability to work independently while supporting distributed project teams Additional Information The role will involve collaboration across multiple projects and travel to project sites as required.  

Bigblue

📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧   At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.     Description   As we scale, providing an exceptional merchant experience isn’t just important - it’s core to our strategy and long-term success.   To fuel this next stage of growth, we are building a dedicated Operations Management function focused entirely on empowering our merchant-facing Success organization: Account Management, Onboarding, Customer Success, and Support. This team will become the force multiplier that elevates how we operate, share knowledge, drive efficiency, and deliver value to every merchant we serve.   We are hiring a strategic, analytical, and highly autonomous Operations Manager to build this function from the ground up.   You will architect the systems, processes, and enablement programs that transform how our merchant teams operate — and how they partner with the rest of Bigblue - both today and as we scale.   This role reports directly to the Head of Merchants, with the potential to lead a team of 2.   If you are a former consultant or operator who loves building structure from ambiguity, optimizing performance, and driving measurable outcomes at scale, this is a rare opportunity to shape a critical growth engine.   🚀 Your mission   Build and execute the end-to-end strategy for enablement & operations of the merchant team - defining how teams learn, how processes scale, how knowledge flows, and how we prepare customers (and our people) for product evolution.

Qliro

WHAT WE DO AT QLIRO At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics. WHAT WE ARE LOOKING FOR We are looking for a new Head of Merchant Success to join our team. In this role you will have the possibility to develop as a leader and make your team shine. We will create the best and exhilarating atmosphere for both our merchants, their end-consumers, and our employees. Our Head of Merchant Success is moving into a new internal role, so we're looking for someone to lead the team and grow our merchant relationships. You'll manage four teams within Merchant Success — Merchant Support, Merchant Tech, Merchant Onboarding, and Merchant Underwriting — and work closely with Sales through the final stage of the sales cycle and into onboarding. You'll own the merchant journey, spot what needs improving, and lead the changes that get us there. WHAT YOU’LL DO: * Own the onboarding journey from contract to go-live, so merchants can start quickly * Make sure your teams deliver consistently for our merchants and deliver over their expectations * Set the strategy and roadmap for the merchant journey, and drive improvements in your teams and across the wider organisation * Act as an interface between merchants and the product organization to identify whether current needs are being met by the product, and any new requirements the merchants may develop over time * Support Sales and Key Account Managers in closing deals and ensuring friction free product integration * Support your team on Merchant Onboarding projects WE BELIEVE THAT YOU: * Have previous experience som Customer Success organisations, preferably within scaling SaaS companies * Have worked with improving and automising onboarding flows * You have previous experience from leading teams, it's a plus if you have led teams as a second level manager before * Previous experience from working within Payments is a clear advantage * Have the ability to participate in strategic discussions and translate them into actionable goals for your team * Can communicate efficiently across departments, and seniority levels to enable effective collaboration with team members, peers, and C-level management * Act as a role model within AI adoption, inspiring your teams how they can increase efficiency and improve ways of working (at Qliro we use Claude) * Are fluent in spoken and written English, and Swedish. Any other nordic language fluency is a plus! WOW IN EVERYTHING WE DO Qliro is the place for those who are curious, passionate, and love collaboration. Together, we create wow in everything we do. We want you to feel comfortable being yourself and bringing your unique perspectives. At Qliro, there is a place for you, whoever you are. We believe differences make us stronger. We value flexibility and remote work, while also believing in the power of meeting in real life. With a mix of remote work and office collaboration, we aim to create a flexible workplace that works for both you and Qliro. Does this sound like your next role? What are you waiting for - apply now! ---------------------------------------------------------------------------------------------------------------------------------- Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.