Customer and Operational Services Coordinator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer and Vessel Services Coordinator. Be part of the movement - and play your part.    About the role   You will play a key role in ensuring the safe, efficient, and timely movement of freight through our ports. Working closely with customers, terminal operations, vessel crews, and internal stakeholders, you will manage bookings, monitor vessel schedules, coordinate port activities, and ensure all operational and customs documentation is completed accurately. This fast-paced role requires excellent attention to detail, strong communication skills, and the ability to respond proactively to operational challenges. There are 2 shift patterns available for this role, Monday - Friday and 4 on 4 off. You will be responsible for * Manage customer bookings by ensuring vessel capacity, customer allocations, and sailing schedules are maintained, while accurately processing bookings within agreed service levels. * Coordinate vessel arrivals, berthing, and sailings by liaising with terminals, pilotage authorities, customers, and internal departments to minimise delays and maintain operational efficiency. * Prepare, process, and verify all operational documentation, including customs clearances, hazardous cargo notifications, export paperwork, and pre-arrival/post-sailing documentation. * Monitor operational systems, including Phoenix and GTMS, to identify and resolve discrepancies, working collaboratively with terminal operations and other stakeholders to maintain service standards. * Deliver exceptional customer service by proactively communicating schedule changes, vessel delays, and operational updates while ensuring compliance with company procedures, regulatory requirements, and safety standards. * Support cross-functional projects in collaboration with the Route Director and Customer Experience team About you  You are a proactive, organised, and customer-focused individual who thrives in a fast-paced operational environment. With strong IT skills and excellent attention to detail, you are comfortable working across multiple systems while managing competing priorities and meeting deadlines. You communicate confidently with a wide range of stakeholders and take pride in delivering a high standard of service, remaining calm and professional under pressure. You are an outgoing and engaging team player who enjoys building positive relationships with customers and colleagues alike. You have a proactive approach to problem-solving and are always willing to go the extra mile to support the team and deliver the best possible customer experience. Previous experience within shipping, logistics, or customs would be advantageous, but more importantly, you bring a positive attitude, a willingness to learn, and a commitment to continuous improvement. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.    Working at DFDS   Join the movement and grow with us.   Now about what we can give you. You’ll be able to access some fantastic benefits such as: * Life assurance cover * Contributory company pension scheme * Holiday Purchase Scheme * Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips * Full employee assistance programme including: * Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. * Huge range of retail discounts from high street and online retailers * Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. * Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. * Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you.

At Element Logic, we optimize warehouse performance through intelligent automation solutions and industry-leading technology. As the world's first and largest AutoStore partner, we help businesses improve efficiency, accuracy and scalability through innovative warehouse automation. As our business continues to grow in Finland, we are looking for an experienced and proactive Office Operations Coordinator to join our team in Vantaa. In this role, you will be a key support to our Managing Director and work closely with colleagues across Finance, Sales, Customer Service and Project Management. You will coordinate a broad range of operational and administrative activities that help ensure our business runs smoothly every day. This position offers a high degree of independence and responsibility. It is well suited to someone who enjoys creating structure, improving processes and supporting a growing business in a practical and hands-on way. Your responsibilities As our Office Operations Coordinator, you will work across several areas of the business. Finance & Business Administration * Manage supplier and customer invoicing. * Process supplier invoices through ExFlow and maintain accurate records in Microsoft Dynamics. * Prepare customer invoices in collaboration with Project Managers and Customer Service. * Handle delivery notes, invoice transfers and ERP administration. * Prepare documentation related to banking, compliance and Health & Safety requirements. * Support financial processes together with the Nordic Finance team. Sales & Commercial Support * Support the Sales team with proposals, presentations and administrative documentation. * Maintain accurate customer and sales information in the CRM system. * Coordinate administrative activities that support customer projects and commercial processes. Office & Operations * Coordinate office administration and supplier agreements. * Manage administration related to company vehicles, mobile phones, insurance and other operational services. * Organise meetings, travel arrangements, catering and other practical office activities. * Continuously identify opportunities to improve administrative routines and ways of working. About you You are an organised and dependable professional who enjoys taking ownership and making things happen. You have a structured way of working, pay attention to detail and are comfortable managing several priorities at the same time. You enjoy supporting colleagues, building efficient processes and working in a role where every day is a little different. To succeed in this role, you likely have: * A bachelor’s degree in business administration or a related field, or equivalent professional experience. * At least five years of experience in administration, operations, office management, finance support or a similar position. * Experience working with ERP systems; Microsoft Dynamics and ExFlow are considered an advantage. * Good understanding of invoicing and administrative business processes. * Strong organisational and planning skills. * The ability to work independently while collaborating effectively with different stakeholders. * Professional proficiency in Finnish and English, both written and spoken. What we offer We offer a position where you can make a real contribution to our Finnish business while working in an international organisation with ambitious growth plans. You will have the opportunity to: * Take ownership of a broad and varied role. * Work closely with local management and colleagues across the Nordic and European organisation. * Be part of a collaborative, supportive and down-to-earth working culture. * Influence how administrative and operational processes are developed as the business grows. * Receive a competitive salary and attractive employee benefits. About us We are an international company with a strong customer focus and a collaborative culture. We believe in giving our employees responsibility, trust and the opportunity to contribute to continuous improvement. Our Finnish team is growing, and this role is an important part of supporting that growth. Workplace: Helsinki Metropolitan area/Hybrid Start date: By agreement, as soon as possible Contract type: Permanent employment. For further questions regarding the role or the process, please contact Lene Berg at +47 971 07 262 or lene.berg@elementlogic.net. Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.  Be yourself, in your element. At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences. Element Logic® optimizes warehouse performance by turning complexity into simplicity. Since 1985, the company has helped ambitious businesses gain a competitive edge through warehouse automation by combining advanced robotics, AI-powered software, and deep industry expertise As a global leader in warehouse automation and the world’s first and largest AutoStore™ partner, Element Logic designs scalable, flexible solutions that improve efficiency, accuracy, and sustainability across the entire warehouse workflow. The company does not just provide technology; it builds the solutions that move businesses forward. By viewing the warehouse as a complete ecosystem, Element Logic delivers end-to-end solutions, from consulting and design to software and lifecycle support, ensuring customers benefit from continuous innovation as their needs evolve. At Element Logic®, it is the people who make the difference. Guided by bravery, passion and reliability, they deliver smarter solutions that help customers succeed. Optimizing warehouse performance is not just a slogan, it is the company’s mission. In 2025, Element Logic reported revenue of EUR 578 million. Learn more at www.elementlogic.net and follow us on LinkedIn and YouTube.