Special Case Team - Finnish Speaking

We are looking for a structured and curious professional to join our Special Case Team at NOBA. In this role, you will work with

complex customer cases and disputes for the Finnish market, helping ensure that customers receive clear, accurate and fair

follow-up.

About the role

As part of our Special Case Team, you will work hands-on with more complex customer cases across the Finnish market. The team

plays an important role in ensuring high-quality handling of different customer cases, strong regulatory compliance and clear

communication towards customers.

You will collaborate closely with colleagues across NOBA, as well as with external partners such as debt collection agencies.

Together, you will make sure that cases are handled accurately, efficiently and in line with relevant laws, regulations and

internal procedures.

At NOBA, you will be part of a Nordic working environment with skilled and supportive colleagues across markets and functions. You

will work from our modern office at Fornebu, located right by the water, with flexible working hours and the possibility to work

from home two days per week. We believe in trust, collaboration and continuous development and we want our people to feel that

they can contribute, grow and take ownership in their work.

What you will do

In this role, you will work with a combination of customer cases, regulatory requirements and process improvement. Your main

responsibilities will include:

• At least 2 years of relevant work experience, preferably from banking, collections, complaint handling, customer operations or

a similar environment

• Have a legal background or a strong interest in consumer law, experience collaborating with external partners such as debt

collection agencies, or experience from an international or Nordic working environment

To thrive in this role we believe you are someone...

...who enjoys solving problems and creating clarity. You like to break down complex information, make sound assessments and

communicate in a clear and professional way.

You enjoy being proactive, structured and comfortable taking initiative, especially in a team that is still being shaped. Since

the role involves both customer cases and regulatory requirements, it will be important that you have good judgment and a strong

sense of responsibility.

• For this position, we conduct a credit check on the candidate we offer the job to. Employment is contingent upon a satisfactory

result.

Have you heard of NOBAVERSE?

In our NOBAVERSE we value openness, trust, and diversity. Here you can influence your own development and have fun along the way

to achieving our goals. All this in a workplace that’s a little extra bubbly! ✨

Read more about our employee value proposition on our careers page.

We care for your privacy and with reference to the GDPR, would like to ask you not to include any sensitive personal data in your

application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.