
Showpad · Ghent
Location: Ghent, Belgium/ Bucharest, Romania, hybrid model 2 days on-site About the position We’re looking for a Principal Cloud Ops Engineer to help lead ...
Location: Ghent, Belgium/ Bucharest, Romania, hybrid model 2 days on-site
About the position
We’re looking for a Principal Cloud Ops Engineer to help lead and strengthen our cloud infrastructure environment. This role is
suited for someone with deep AWS expertise, strong technical judgment, and the ability to quickly understand complex systems. You
will play a key role in supporting and evolving cloud infrastructure, improving operational resilience, and helping the team
manage critical technical issues. This is a hands-on principal-level role for someone who combines strong infrastructure depth
with a collaborative working style.
Key Responsibilities
Are you our next Cloud Engineer?
Must haves
refactoring, and infrastructure workflows
ecosystems
define and deploy infrastructure cleanly
platform components
production environments
initial ramp-up time
on-call/escalation rotation.
Nice to haves
(great if you have experience, but we’re also happy to help you get hands-on here)
driving stability
alignment.
Welcome to the new era of revenue effectiveness. The merger of Showpad and Bigtincan is creating the first AI-powered platform to
strengthen the entire field selling motion.
By unifying two industry-acclaimed solutions for content, readiness, engagement, and intelligence into a single operating system,
we are delivering unrivaled scale and accelerated growth for our 2,000+ combined customers worldwide, including leaders in
manufacturing (Dow, Dupont), healthcare (Fujifilm, Kaiser Permanente, Johnson&Johnson), CPG (Smucker’s, Mitsubishi, Stanley Black
& Decker), and enterprise tech (HID, CultureAmp, LastPass).
Acclaimed by analysts and adored by customers, we’re recognized as a Leader in the Forrester Wave™ Revenue Enablement Platforms,
honored by Gartner as a Customers’ Choice in Revenue Enablement Platforms, and, together, endorsed by nearly 3,000 5-star customer
reviews on G2.
United, we’re focused on powering the next generation of field selling success through a more holistic engine that creates lasting
value for our customers and a new vision for our category.
Discover the revenue team outcomes we’re driving together at showpad.com.
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Production Engineer to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or Remote reporting to Production Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platform processing 200+ billion transactions daily across tens of millions of enterprise users. In this role, you will provide the technical vision and hands-on execution to drive an "automation-first" culture across the company. By maturing our observability and architectural standards, you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed, multi-cloud infrastructure. What you’ll do (Role Expectations) * Design and implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments * Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems * Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets * Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses * Partner with Engineering and partner teams to conduct operability reviews Who You Are (Success Profile) * You act like an owner with a bias for action and integrity. * You are a pragmatic builder obsessed with creating, iterating, and shipping. * You champion simplicity by distilling complex problems into clear, actionable plans. * You are data-driven, valuing evidence over assumptions. * You think at scale, building solutions and processes built to last a high-growth global organization. What We’re Looking for (Minimum Qualifications) * 10+ years of experience managing reliability, scalability, and availability for large-scale production services * Deep expertise in programming (e.g., Python, Go, or C/C++) * Strong background in networking protocols, Linux/RHEL systems, and distributed architecture * Experience in high-stakes incident management and participation in a 24/7 on-call rotation * Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews What Will Make You Stand Out (Preferred Qualifications) * Extensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal) * Experience with chaos engineering and disaster recovery planning at scale * Expertise in global routing (BGP) and traffic tunneling (GRE, IPSec) with a deep understanding of L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals #LI-Hybrid #LI-RT101 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $164,500—$235,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Thoughtworks partners with clients to build impactful digital products which deliver extraordinary customer experiences. We do this by integrating design, strategy and technology. We’re looking for a seasoned product leader, with experience in identifying, launching and scaling new products and product portfolio and with a background in Banking / Financial Services / Fintech and Consulting to join the Customer Experience, Product and Design (CXPD) service line. JOB RESPONSIBILITIES * As a trusted advisor to our client’s leadership, you will partner with them to understand their context and needs, make recommendations, and provide advice and hands-on expertise on taking new products from concept to market to scale. * Drive the innovation mindset and the overall product development lifecycle, utilising lean and hypothesis driven approaches to identify, conceptualise and pilot new products that deliver undeniable value. * Establish the market & competitive landscape, go to market strategy and business case or economic model for the opportunity with our clients. * Lead the stakeholders to think about customer’s problems, business outcomes and take them on the change journey of moving to empowered product teams that create strategic growth for the organisation. * Shape and lead teams to deliver client engagements in a way which is both effective for our client and operationally sound for Thoughtworks. * Help shape CXPD service line value propositions, creating case studies, points of view and other content through insights on client needs and solutions, and also through defining repeatable practices which will help us to scale our efforts. * Get involved in pre-sales, creating proposals and pitches, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services. * Contribute to the growth and scale of our evolving business through taking an active part in recruiting, community building, mentorship and driving continuous improvement in practices and techniques. JOB QUALIFICATIONS TECHNICAL SKILLS * 10+ years of experience in leading new ideas from concept to launch and scale with expertise in go-to-market strategy and developing new revenue streams. * Experience in commercial and economic modelling, including monetisation strategy. * Experience in bringing an innovation mindset into an organisation at scale and creating sustained innovation investment across strategic horizons. * Depth in conducting research and bringing market trends, customer and competitive insights to facilitate strategic ideation to identify opportunities for strategic growth. * Depth and expertise in developing value proposition, using lean approaches to test viability, feasibility and desirable to achieve problem-solution and product-market fit before scaling. * Demonstrated hypothesis and data driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses. * Operate at company, portfolio and product level — defining and executing a strategy, shaping a vision and translating it into a roadmap with clear business and customer value-based measures of success. * Advise clients on becoming a value-driven, customer-centric product organisation and drive the change by introducing best practices in product management, value delivery and measurement and making innovation mainstream. * Expertise in the end-to-end product development lifecycle, agile and lean software development practices. PROFESSIONAL SKILLS * Skilled at operating and building relationships with C-suite executives and confident in driving conversations at the intersection of technology and business. * Strong interpersonal skills — active listening, persuading and empathising with others and excellent written and verbal communication. * Ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner. * Strong consulting skills and can operate with ambiguity. * Bias for action, and can break down complex problems into tangible steps. * Enjoy collaborating with multidisciplinary teams and can operate as an advisory but also as a hands on practitioner. * Passionate about creating thought-leadership and representing our brand and value proposition in external events, and by writing articles or white papers. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. BENEFITS We offer amazing benefits from the day you start including private medical insurance, travel insurance, income protection, critical illness, life assurance, pension scheme, personal development budget, 25 days holiday and a ride2work scheme. DE&I We proudly, passionately and actively strive to make both Thoughtworks and our industry more representative of the communities we serve. We promote diversity in all its forms and reject discrimination and inequality. Our diversity and award winning culture inspires our thought leaders and serves to nurture and develop amazing ideas. We believe this makes us a world leading destination of choice for all technologists. RESPONSIBLE USE OF AI IN RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment [https://www.thoughtworks.com/careers/ai-policy-for-recruitment]. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Onsite See here our AI policy. [https://www.thoughtworks.com/careers/ai-policy-for-recruitment]
The Assignment The objective is to identify high-quality career opportunities within companies operating in areas such as consumer products, industrial technology, healthcare, and FMCG. The ideal partner will act as a career representative by mapping relevant companies, identifying decision-makers, initiating conversations, and supporting the process from initial contact through employment. Key Responsibilities Use existing networks and market knowledge to reach hiring managers, HR leaders, and decision-makers Introduce suitable career opportunities within product, innovation, marketing, and commercial functions Provide market insight regarding companies, roles, and career positioning Support communication and relationship-building throughout the recruitment process Preferred Background You have experience recruiting or executing executive search assignments for positions such as: Product Management Product Marketing Innovation Commercial Development Brand Management Business Development Experience within FMCG, consumer products, industrial technology, manufacturing, healthcare, or related sectors is highly desirable. Compensation This is a flexible, success-based assignment. Compensation will be provided through a finder’s fee upon successful placement into a suitable role. Application Please provide a short overview of your recruitment background, relevant industry experience, and examples of companies or professional networks you can access. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.