Customer Operations Manager

IT Operations Technician THE OPPORTUNITY Kjell & Company is one of the largest omnichannel retailers of consumer electronics accessories in the Nordics, with operations in Sweden, Norway, Denmark, and China. Guided by our vision to improve people’s lives through technology, we combine strong technical expertise with a close connection to our customers. We are looking for a technically skilled and service-minded IT professional who thrives in a hands-on operational environment and enjoys working close to both infrastructure and end users. This is a hands‑on, business‑critical role where you work close to infrastructure, systems, and users, contributing to reliable day‑to‑day operations as well as continuous improvement. You will be part of an experienced IT Operations team, working in a multi‑country environment where operational stability and availability are essential. Reporting to the IT Security & Operations Manager, you will collaborate closely with IT colleagues, end users, and external vendors to maintain and develop a resilient IT platform that supports the business. YOUR KEY RESPONSIBILITIES In this role, you will be responsible for the operational stability and availability of our IT infrastructure: * Maintaining and supporting on‑prem server, storage, cloud, and network environments, including WAN/LAN, firewalls, switches, and access points * Ensuring infrastructure stability through daily monitoring, patching, system health checks, backups, and disaster recovery * Managing the hardware and infrastructure lifecycle, including installation, upgrades, maintenance, and decommissioning * Handling operational incidents and troubleshooting, coordinating escalations with external vendors when required * Supporting platform and identity services such as DNS, domains, certificates, Entra ID / Active Directory, and endpoint management platforms * Providing hands‑on onsite and remote IT support, including support for new store openings, relocations, asset handling, documentation, and travel to Group locations. WE BELIEVE YOU HAVE You have a strong interest in infrastructure and IT operations and enjoy working in an environment where reliability, service, and continuous improvement are key. * Relevant education within IT or equivalent practical experience * At least 3 years of experience in IT operations or infrastructure within business‑critical environments * Hands‑on experience with servers, networking, and infrastructure operations * Familiarity with virtualization, storage solutions, and distributed IT environments * Experience working with Microsoft platforms such as Windows, Microsoft 365, and Entra ID / Active Directory * Strong communication skills in Swedish and English, both written and spoken As a person, you are structured, organized, and calm under pressure. You take ownership of your work, have a solution‑oriented mindset, and enjoy collaborating with others. You value operational stability, work proactively, and take pride in delivering reliable IT operations. The role includes collaboration with external vendors and colleagues across the Group, and travel to other locations is a natural part of ensuring consistent IT operations and service delivery. WHY KJELL & COMPANY At Kjell & Company, technology is at the core of how we support our business, colleagues, and customers. You will join a collaborative IT team where your expertise makes a real impact, working in an environment that values initiative, continuous improvement, and knowledge sharing. This is an opportunity to combine operational responsibility with the possibility to influence and develop our IT landscape across the Group. OTHER INFORMATION The position is based at our Head Office in Malmö. Travel to Group locations is part of the role. Applications are reviewed on an ongoing basis. Due to the summer holiday period, interviews are planned to begin in mid-August. Background checks are conducted as part of the recruitment process prior to employment. APPLY TODAY

For a big customer in Lund we are looking for a Customs Specialist to support the import/export processes and ensure compliance with local regulations in Sweden. You will execute daily customs activities handling operational issues in imports and exports, while providing effective customs solutions. Your main tasks will be: * Issue resolution about imports / exports shipments * Import and export controls * Easier customs-related tasks: x questions, investing a lot of time to answer those and guide the different markets on how to do the * Search for missing documents * Return Orders management when it comes to customs matters Required skills: * Experience in customs activities (Imports and/or exports) in Sweden and is a plus if knows about Nordic countries * If the resource was working directly with companies like customs brokers or freight forwarders, it is fantastic * Microsoft office knowledge: excel, word, power point. If has SAP knowledge is a plus. Soft skills: * Proactive * Learning on the fly * Analytic * Take own initiatives and propose new ways of working to improve efficiency Start: Novembe Workload: 100% during the assignment period Remote work: Some remote work is possible. However, you need to be able to work onsite in Lund, Sweden.