Sales and Reservations Support Intern

Soho House

The role… At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability. Main Duties * Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews * Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING * Client Relationship Management: Build and maintain strong relationships with key clients across the Iberia region (Spain). Drive adoption of our system through clear, proactive communication focused on building trust and maximising the value of the partnership. * CRM and Pipeline Optimisation: Continuously and accurately track the opportunity pipeline and manage all interactions in the CRM (HubSpot) with autonomy, ensuring account satisfaction and growth. * Cross-functional Coordination: Work closely with Development and Support teams, sharing strategic feedback, escalating relevant issues, and helping optimise the customer experience. * Client Onboarding: Guide new clients through the onboarding process, ensuring the setup and customisation of our system are aligned with their needs and that they experience a smooth and efficient implementation. * Usage Analysis and Optimisation: Monitor feature adoption and system performance across each account, proposing improvements and optimisation strategies to increase customer satisfaction and return on investment. * Activity Documentation and Reporting: Maintain detailed records on the status and usage of each account, producing regular reports to provide visibility on performance and improvement opportunities. YOUR PROFILE * 2–5 years of experience in similar roles within SaaS environments, with a strong focus on account management, system configuration, and customer support. * CRM and analytical skills: Experience using CRM platforms to manage customer accounts and analyse data to support strategic decision-making. * Professional English (B2 or above): Ability to communicate confidently with international clients. * Mobility: Full UK/European driving licence (or equivalent Category B licence) and willingness to travel occasionally to client sites. Skills * Communication and negotiation: Excellent communication skills, with the ability to build relationships, influence stakeholders and negotiate commercial agreements. * Customer focus: Strong customer-centric mindset, proactively identifying and addressing client needs while delivering an outstanding customer experience and resolving issues efficiently. * Organisation and multitasking: Ability to manage multiple accounts and projects simultaneously, prioritising effectively to meet deadlines. * Collaboration: Experience working cross-functionally with Customer Support, Sales and Product/Development teams to enhance the customer experience. * Empathy and adaptability: Ability to adapt to changing priorities and tailor your approach to the specific needs of each client. WE VALUE * Industry knowledge: Previous experience or a strong understanding of the industry we operate in, particularly the nightlife and hospitality sector, is highly desirable. * Experience with all-in-one management platforms: Experience working with integrated business management platforms or end-to-end operational software is considered a strong advantage. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. YOUR MISSION Your mission will be to ensure that Fourvenues builds a legally robust, scalable product that is ready to operate across multiple markets. You will be responsible for translating legal, tax and regulatory requirements into clear product decisions, actionable documentation, roadmap priorities, and well-coordinated developments across Technology, Finance, Sales, Customer Success and other Product domains. We are not looking for a traditional in-house lawyer, but for a Product Manager who can understand regulation, coordinate external legal advisors, and turn legal uncertainty into practical product solutions. WHAT YOU'LL BE DOING This role will be part of the Product team and will work closely with Technology, Finance, Sales, Customer Success and the Leadership team. It will play a key role in the company's growth, supporting expansion into new markets and the development of new product lines without compromising the platform's quality, scalability or legal compliance. * Own the Legal, Compliance & Invoicing product domain. * Define and prioritise the roadmap for the domain. * Coordinate legal and tax analysis across countries, products and use cases. * Work closely with lawyers, tax advisors, external consultancies and technology partners. * Translate legal requirements into epics, user stories, acceptance criteria and functional documentation. * Maintain a single source of truth for legal requirements, decisions, constraints and market-specific compliance criteria. * Collaborate with other Product Managers and Product Owners on cross-functional initiatives affecting Ticketing, Reservations, POS, Payments, Reporting, Access Control and other product areas. * Assess and review legal risks before launching new features, sales flows or entering new markets. * Support and enable Sales, Account Management, Finance and Customer Success teams by providing clear guidance on what can be sold, committed or configured. * Continuously improve the usability, reliability and scalability of the invoicing module. * Prepare the company for significant regulatory changes, including VeriFactu, electronic invoicing, and local tax compliance requirements. YOUR PROFILE * Previous experience as a Product Manager, Product Owner, Senior Business Analyst, or a similar role within SaaS, fintech, payments, invoicing, ERP, legaltech, compliance, or other regulated B2B software environments. * Strong understanding of product and technology, with the ability to work effectively alongside engineering teams. * Ability to structure ambiguous problems and translate complex regulatory requirements into clear product decisions. * Excellent written communication and documentation skills. * Experience coordinating cross-functional stakeholders across Product, Technology, Finance, Legal, Sales and Operations. * Strong judgement to balance legal compliance, business velocity, scalability and user experience. WE VALUE * Experience with electronic invoicing, SaaS taxation, POS, ticketing, payments, ERP systems, or marketplace platforms. * Experience working on products with an international footprint or multi-market deployments. * Knowledge of tax and regulatory frameworks in Spain, Italy and/or the United States. * Experience collaborating with external legal counsel and tax advisors. * Familiarity with integrations involving public authorities, e-invoicing providers, or tax reporting systems. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and one from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.