ABOUT VERCEL:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products

that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built,

extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers

worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll

help define what comes next.

ABOUT THE ROLE:

We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within

Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel's

largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that

orchestrates outcomes across Support, Engineering, Product, and Sales. On the accounts you cover, you take over the post-sales

technical relationship that a Solutions Architect (SA) would otherwise own, freeing the SA to focus on pre-sales and on accounts

outside your portfolio.

This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you

will carry a portfolio of no more than eight concurrent accounts. You will not be on-call, you will not write production code, and

you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural

guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs),

Professional Services projects, audits, workshops) lands successfully and compounds in value over time.

If our Professional Services team is structured around a simple frame - PS delivers outcomes, FDE delivers velocity, TAM delivers

continuity - you are the continuity. You are the reason a customer’s third year on Vercel is more valuable to them than their

first.

This is a in-person hybrid role: 3 days per week in-office at our San Francisco, New York, or Austin office.

WHAT YOU WILL DO:

Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts. You are the customer's

named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from

the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own

each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you

have veto rights within your domain. You run a defined cadence with each account: weekly 30-minute check-ins, monthly business

reviews, quarterly QBRs, and an annual roadmap workshop. This cadence is a floor, not a ceiling.

Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front

line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the

post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business

hours to any P1/P2 escalation routed to you, and you are the customer’s escalation path when standard Support channels need

acceleration.

Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work

the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch

readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business.

These are jobs Vercel does for many customers through the Solutions Architecture function. On your accounts, you do them

deeper, more often, and with sustained context that a generalist SA can't match. The best TAMs save customers more than the

cost of the engagement through this work alone.

Scope and orchestrate Vercel’s broader engagement on your accounts. When your customers need hands-on engineering work, you

scope and hand off to a Forward Deployed Engineer. When they need a deep audit, you scope and hand off to Professional

Services. You do not deliver these engagements yourself, you co-ordinate, track and capture the outcomes of these engagements,

weaving them into the customer’s story. - your leverage is in ensuring they happen at the right time, with the right scope, and

that the outcomes integrate back into the customer’s longer-term technical roadmap. Throwaway demos and illustrative

proofs-of-concept are part of the job; code that ships to a customer’s production environment is not.

Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and

Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold

internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this

primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will

operate through defined cross-functional service-level agreements you help establish.

Carry primary accountability for renewal of the TAM engagement on each of your accounts. The Senior TAM SKU is renewed

annually. Your customers’ decision to renew is the most honest measure of the value you’ve delivered. You will be measured

against a 90%+ TAM SKU renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5/5+), escalation

responsiveness against the 4-hour SLA (target 95%+), and influence on Professional Services and FDE attach.

ABOUT YOU:

5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical

Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or

hands-on technical consulting. You have personally owned customer relationships at the $1M+ ACV tier, including running QBRs,

leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles. Internal candidates currently in SA,

DSE, or CSE roles at Vercel are encouraged to apply.

Deep production experience with Next.js and the Vercel platform. You have architected, debugged, and optimized production

systems built on Vercel - not as a casual user, but as someone a customer’s senior engineer would trust on a Sev-1 call. You

can speak fluently about App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and the cost-optimization

patterns that distinguish a healthy Vercel deployment from a runaway one. This is non-negotiable for the role.

Demonstrated track record of getting things done across organizations without formal authority. You have specific examples of

times you drove a complex technical outcome that required coordination across Engineering, Product, and Support orgs at a

previous company. You are comfortable holding senior internal stakeholders accountable to commitments they have made to your

customers, and you escalate quickly when blocked rather than letting issues drift.

Strong written communication, particularly for executive and incident contexts. You write clear incident summaries, executive

readouts, and post-mortems. You can compress a complex technical situation into a one-page summary a CTO will read and act on.

Most TAM candidates over-index on verbal communication; we particularly value written.

Comfortable as a peer to senior technical leadership. You can sit in a room with a Fortune 500 CTO, push back on a flawed

technical decision with confidence and respect, and leave the room with the relationship strengthened. You are comfortable

making the case for an unpopular recommendation when you believe it is right for the customer.

Willing to travel approximately 4-8 times per year to customer offices for QBRs, the annual roadmap workshop, and incident

retrospectives. We align Senior TAMs to the time zone of the customer’s technical team, so most travel will be within your

region.

Comfortable taking over a customer relationship from a colleague. A meaningful portion of your accounts will be transitioned to

you from a Solutions Architect at deal close, through a structured handover. You can absorb context quickly, build trust with a

customer who didn't choose you, and continue a relationship someone else started without making it feel like a step backward

for the customer.

BONUS IF YOU:

Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company

(AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.).

Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
Have led FinOps or cloud cost-optimization engagements at scale.
Have run an annual technical roadmap workshop or “Well-Architected Review”-style engagement with an enterprise customer.
Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in

how you operated.

Have direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company,

particularly one with a similar split between pre-sales SA and post-sales technical ownership.

BENEFITS:

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills,

experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation

package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on

the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the

basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital

status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for

our available positions, even if they don't necessarily check every box on the job description.

Roll

Senior Technical Account Manager

Kategori

Professional Services

Plats

Hybrid - San Francisco

Publicerad

10 juli

Sista ansökningsdag

16 augusti

Taggar för det här jobbet

Professional Services

Liknande jobb

Senior Technical Account Manager

Ben

London•Publicerad: 14 maj•Sista ansökan: 16 aug.

OUR MISSION We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond. YOUR MISSION As a Senior Technical Account Manager at Ben, you'll be the bridge between our most strategic customers and our internal teams. The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive. You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates. You'll also be a critical voice shaping Ben's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next. As a Senior TAM, you'll set the standard for what great looks like: coaching the wider team, demonstrating best practices in action, and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch. This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow. WHAT YOU’LL BE DOING... * You will own the technical relationship for your book of strategic accounts: serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting. * Owning the most technically challenging accounts: where configuration complexity, scale, or integration requirements demand senior-level expertise. * Leading cross-employer initiatives: ensure seamless platform delivery and prevent issues before they arise. * Guiding admins through complex setups, integrations, and configuration changes: running technical onboarding and training sessions for both customers and internal teams. * Being a key product advocate: Work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes. * Building the technical resources the team needs to scale: create playbooks, troubleshooting guides, and documentation that become go-to references. * Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving, helping them grow through real-world scenarios. * Contributing to establishing best practices and standards for technical account management through your work and example. YOU WILL THRIVE IN THIS ROLE IF YOU HAVE… * Strong experience in customer-facing technical roles: TAM, Implementation, Operations, or Technical CSM roles, within a B2B SaaS environment * Strong technical skills: including debugging integrations, diving into logs and troubleshooting complex software configurations * Proven experience managing enterprise customer relationships: you have managed a complex book of business, and escalated technical issues in a fast-paced environment * Extensive experience collaborating with engineering, product, and customer success teams: focusing on driving issue resolution and product improvements * Experience coaching team members: help us develop the team, alongside creating technical documentation or playbooks that scale team effectiveness * Strong analytical and problem-solving skills: with the ability to identify patterns across issues and address root causes NICE-TO-HAVES, BUT NOT DEAL-BREAKERS: * Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration (nice to have) * SQL experience and experience working with/testing/troubleshooting APIs (nice to have) Not sure if you meet 100% of the requirements? That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only apply if you feel confident you can contribute meaningfully from day one. OUR COMPENSATION & BENEFITS It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. 💰 Competitive base salary + equity, so you own what you build 💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! 🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones. 🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting ❤️ Comprehensive Private Medical Insurance 💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check 🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider DIVERSITY AND CULTURE AT BEN We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com. You can learn more about DEI at Ben here.

SQLGoRust

Senior Technical Account Manager

Cloudflare

Hybrid•Publicerad: 3 juli•Sista ansökan: 16 aug.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Seoul, South Korea ABOUT THE ROLE The Technical Account Team plays a crucial role in ensuring a seamless experience for Cloudflare users, ranging from individual developers to Fortune 500 enterprises. By providing expert technical guidance, proactive support, and complex issue resolution across multiple channels, the team enhances customer satisfaction, strengthens customer trust, and drives product improvement. At Cloudflare, Technical Account Managers serve as trusted advisors to our top Enterprise customers. TAMs deliver high-touch technical guidance, customer advocacy, and operational support across the customer lifecycle. Acting as the eyes and ears of the company, TAMs capture valuable customer insights and work closely with internal teams to influence service enhancements and future product development. This role is an exciting opportunity to be at the forefront of Cloudflare’s Enterprise customer experience in South Korea. As a Senior Technical Account Manager, you will help some of the region’s most important businesses improve their network performance, security posture, resilience, and operational maturity while directly influencing the future of Cloudflare’s products and services. RESPONSIBILITIES * As a Senior Technical Account Manager, you will own the post-sales technical support experience for Cloudflare’s largest Enterprise customers in South Korea. You will serve as the primary technical point of contact for assigned customers, helping them operate Cloudflare solutions successfully, resolve complex issues, and continuously improve the security, reliability, and performance of their environments. * You will act as an architectural governance partner, continuously mapping customer environments against industry best practices and Cloudflare’s Well-Architected framework. By proactively identifying security gaps, single points of failure, configuration drift, and performance bottlenecks, you will help prevent incidents before they impact production. * Working closely with Customer Success, Account Teams, Product, Engineering, Professional Services, Partners, and Customer Support, you will align technical solutions with customer roadmaps and business objectives. This role requires a strong mix of technical expertise, customer service excellence, executive communication, and strategic problem-solving to ensure high customer satisfaction, retention, and long-term success. * For TAMs specializing in Network Services, you will focus on optimizing customer Cloudflare configurations and ensuring the reliability, performance, and security of their network infrastructure. * Serve as the primary technical support and escalation contact for assigned Enterprise customers in South Korea. * Build trusted technical relationships with customer stakeholders, including technical teams, operational leaders, and senior executives. * Communicate effectively in Korean with Korean-speaking enterprise customers and stakeholders. * Collaborate in English with global Product, Engineering, Support, Customer Success, Account Teams, Professional Services, and Partners. * Own and drive the post-sales technical support experience, ensuring timely, high-quality support outcomes. * Troubleshoot complex technical issues across Cloudflare products and customer environments. * Manage support interactions, drive escalations, coordinate internal response, and ensure clear customer communication during incidents. * Provide clear written and verbal updates, including technical recommendations, incident summaries, escalation updates, RCA follow-ups, and post-incident reports. * Maintain a comprehensive understanding of customer environments, architectures, and Cloudflare deployments to support proactive issue resolution and long-term optimization. * Develop and maintain a rolling Technical Risk & Gap Register for each enterprise account, tracking architectural drift, legacy configurations, operational risks, and emerging security threats. * Prioritize remediation plans with customer stakeholders and help customers align their environments with security, reliability, and performance best practices. * Conduct Quarterly Support Reviews, including SLA adherence, incident reviews, ticket trend analysis, top support drivers, resilience planning, capacity planning, and proactive feature adoption. * Partner with the account team to support strategic customer engagements, including technical planning, roadmap alignment, renewal support, and incident response. * Provide actionable customer feedback to Product and Engineering teams to help shape product improvements. * Partner with Cloudflare’s Threat Intelligence and Product teams to proactively evaluate customer environments against newly discovered vulnerabilities, zero-days, and emerging DDoS vectors. * Ensure defensive configurations and recommended mitigations are deployed ahead of potential exploits where appropriate. * Establish continuous drift-detection workflows to ensure customer configurations do not deviate from established security baselines, compliance standards, or optimal performance thresholds. * Leverage AI-driven tools and workflows to optimize daily operations, including incident summarization, case prioritization, support trend analysis, and automated handover documentation. * Utilize AI-powered analytics to conduct proactive configuration health checks and architectural reviews, identifying systemic risks and strategic infrastructure optimization opportunities. * Streamline the creation of technical documentation, including HLDs, LLDs, technical recommendations, customer-facing summaries, and post-incident reports. * Deploy AI-assisted incident management workflows to improve communication precision, including impact assessment, automated status updates, and rapid synthesis of complex technical event details. * Act as a point of escalation during business hours and provide backup support for global TAMs in other time zones when required. * Work one weekend per month as part of the TAM coverage model. * Travel up to 25% of the time to support customer engagements. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * We are seeking a highly motivated, customer-focused technical expert who can combine deep technical knowledge with strong customer advocacy, communication, and business judgment. TECHNICAL EXPERTISE * Strong understanding of networking concepts, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE. * Experience with security technologies, including Firewalls, IPS, DDoS mitigation, WAF, and application security controls. * Experience with cloud, SaaS, CDN, edge networking, or security platforms. * Knowledge of system integration, multi-vendor environments, and data center deployments. * Proficiency with diagnostic and troubleshooting tools, including traceroute, Wireshark, dig, cURL, logs, packet captures, and browser developer tools. * Familiarity with the OSI Model, proxies, HTTP, DNS, TLS/SSL, application security, and network security. * Ability to analyze complex technical issues, identify root causes, and provide practical remediation guidance. * Passion for Cloudflare’s products and a strong desire to help customers succeed. CUSTOMER & BUSINESS ACUMEN * Minimum 8 years of experience in a customer-facing technical support, technical account management, solutions engineering, customer success engineering, or account management role. * Proven ability to work with Enterprise and Fortune 500 customers. * Strong executive communication skills, with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders. * Strong customer-facing written communication skills, including the ability to produce incident summaries, technical recommendations, executive updates, and post-incident follow-ups. * Ability to manage multiple customer priorities, escalations, and internal workstreams at the same time. * Strong problem-solving skills and ability to work independently in a fast-moving environment. * Ability to influence cross-functional teams without direct authority. * Strong ownership mindset, customer empathy, and commitment to delivering high-quality outcomes. * This role is based in Seoul, South Korea. * Fluency in Korean is required to support Korean-speaking enterprise customers and stakeholders. * Business-level English proficiency is required to collaborate effectively with global Product, Engineering, Support, Customer Success, and Account teams. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Kundtjänstpersonal

Senior Technical Account Manager (Korean- speaking)

Neural Concept

Seoul•Publicerad: 26 maj•Sista ansökan: 16 aug.

About Neural Concept Neural Concept is a rapidly growing company at the forefront of revolutionizing product design and simulation through advanced data science and machine learning. Specializing in optimizing engineering processes for industries such as automotive, aerospace, and energy, Neural Concept combines AI, machine learning, generative design, and engineering know-how to help world-class engineers develop products faster, more efficiently, and with improved performance. Since its founding in 2018 in Switzerland, the company has doubled its growth year over year, transitioning from a startup to a scale-up with a global team of 100+ people. Neural Concept has already made significant strides in its market, establishing a strong presence in Europe, the US, Japan and Korea. Neural Concept has a new office in Korea, where we already have valued customers and see tremendous growth potential. Join us at the cutting edge of innovation and help shape our future success in Korea’s dynamic market. If you’re ready to grow your career in a thriving tech hub, we’d love to have you on our team. About the Role We’re looking for a professional who combines technical expertise with a talent for building customer relationships in a dynamic, commercial role. This position uniquely combines engineering expertise with business acumen in the exciting field of AI for Engineering. In addition to our Account Managers and Partners, who are responsible for bringing in new customers and projects, it will be your responsibility to handle a portfolio of existing customers as main contact and helping to grow their usage of Neural Concept. Join us in making a profound impact by guiding customers toward transformative business success, working with leading engineering companies in Korea. What you will do * Drive adoption and success: Create data-driven success plans, monitor usage and engagement metrics, and partner with Account Managers on expansion and renewal strategies for key accounts. * Enable expert users: Deliver tailored demos, structured onboarding, and workflow deep-dives for designers and simulation engineers, then reinforce learning through hands-on workshops and bootcamps. * Scope and run projects: Lead discovery, craft solution-oriented technical proposals, and own milestone tracking, status reporting, and risk management from kick-off to delivery. * Amplify the customer voice: Capture feature requests and usability feedback, maintain a tight feedback loop with Product and R&D, and advocate for enhancements that reflect industry trends. * Report impact: Track and share KPIs such as customer health scores, retention, and adoption milestones to ensure transparency and continuous improvement. * Cross-functional collaboration: Act as a trusted advisor who bridges Engineering, Sales, Marketing, and Product, aligning internal roadmaps with customer objectives and steering-committee priorities. Who you are * You have an Engineering degree and industry experience in a customer facing role * You are experienced in Project and/or Account Management * You bring at least 6 years of proven experience in a technology-driven environment * You have business confidence, entrepreneurial spirit, and high energy * You are familiar with CAD/CAE software * You understand Machine Learning methods and are interested in AI's impact in Engineering * You are committed to a high level of professionalism and ethics * Fluent in English and Korean (strict requirement) What You Get * Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence. * Benefit from a competitive salary and rewarding opportunities as we continue to scale. * Thrive in a collaborative, multicultural environment where your work is visible and recognized. * Develop professionally alongside talented colleagues who share knowledge freely and support one another. * Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable. * Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules. * Regular trips to Switzerland and team events Where you will be * Seoul * Some travel will be required WE'RE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER, AND WE'RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE ENVIRONMENT WHERE YOU CAN THRIVE.

AIMachine LearningRust