Technical Consultant - Customs & Trade

Chartered Institute of Export & International Trade

ROLE: Trade and Customs Consultant EMPLOYMENT BASIS: Fixed term contracts of 3-6 month in duration     The Chartered Institute of Export and International Trade is the premier association for exporters and importers, empowering organizations and individuals with the tools and knowledge required for effective, sustainable, and competitive international trade.  We provide a comprehensive suite of memberships, qualifications, training, events, and advisory services for global trade professionals. In collaboration with the UK government, we set trade standards nationally and internationally. In summer 2024 we proud became the Chartered Institute of Export and International Trade, highlighting our role and the professional status of our members in global trade. In the coming months, we will have a number of opportunities for Customs Consultants to collaborate with us on short to medium term assignments. These will be remote roles although you will be given a full training and induction. This is an exciting opportunity to collaborate with us on our ongoing mission to empower global trade.   Job Brief   The main function of this role is to support the Trader Support Service (TSS) service delivery ensuring all customs queries relating to Import/Export in Northern Ireland are dealt with in a timely manner.  Responsibilities include, but are not limited to: * Provide specialist customs and trade knowledge to support delivery of the Trader Support Service (TSS). * Knowledge requirements will cover the trader, carrier and intermediary communities in Northern Ireland and Great Britain. * Client engagement virtual and face to face * Identify trading principles on commodity code checks, valuation of goods for customs purposes, rules of origin (preferential and non-preferential), the trade tariff, VAT implications and use of customs authorisations and procedures. * Manage, investigate and resolve escalated enquiries including but not limited to incomplete customs and safety & security declarations, incomplete declaration documentation, specific requirements for goods carried such as goods subject to Sanitary and Phytosanitary (SPS) checks, Excise goods, goods requiring licenses, goods subject to special procedures. * Ensure learnings from client engagement is shared with Managers and colleagues in order that learning, knowledge sharing and training materials reflect the nature of client enquiries. * Provide a summary of any additional support required by specific traders. * To support in the achievement of the Team KPI targets * To act as an ambassador for the function and the organisation in terms of diligent and ethical conduct and performance * To provide support for specific projects where required * To communicate in an articulate, professional and informed manner across all levels of the business, both internally and externally * To maintain the integrity of the business through the accurate and timely recording of all relevant data * Undertake any other reasonable duties commensurate with a changing environment and a proactive business function  Person Specification * In depth experience in understanding and applying customs and trade legislation * Detailed knowledge of the issues around the technical movement of goods into and out of, N Ireland. * Strong knowledge and application of customs and international trade legislation * Working knowledge of the UK Tariff and commodity codes * Working knowledge of Customs Procedure Codes (CPCs) * A strong understanding of customs compliance requirements and customs legislation * Experience completing or instructing completion of customs entries * Experience using freight and/or customs declaration systems (CDS) * Strong knowledge of customs documentation requirements * Good attention to detail and problem-solving skills * Excellent communication skills - verbal and written * Experience creating learning content (preferably using Microsoft PowerPoint) * A professional qualification in customs or trade preferable BENEFITS:  * 36.5 hours per week including 4pm Friday finish * 25 days annual leave (pro-rata) and day off for your birthday too * Annual performance-related bonus * Employee Assistance Programme (EAP) * Private healthcare including Optician/Dental costs * Life Assurance (Salary x4) * Personalised training * A range of discounts for shopping, holidays and cinema attendance  * Free breakfast in Peterborough * 2 days volunteering a year DIVERSITY AND INCLUSION:  Life would be boring if we were all the same! The Chartered Institute is a company with a charitable status that believes in diversity and inclusion, as shown in the hiring and progression of our team members. The workforce is truly diverse – in age, nationality, gender and location.  With a passion for nurturing, supporting and including all team members – no matter who you are – we celebrate identity. We are proud of who we are and where we come from.   As an Investors in People accredited organisation, we care about and prioritise all of our team members daily. We ensure to engage with and listen to everyone. Our Disability Confident and Mindful Employer accreditations express our commitment to the specialist needs and mental health of our team members.   Having family-friendly policies allows our employees to partake in a flexible work environment so they can take care of children and loved ones.      HOW TO APPLY: Fill in your details below and upload your CV for review by the Talent Acquisition team.  If you are having difficulty completing the application and would like some support or if you have questions, please contact our Head of Talent Acquisition, Gary Watson on: 01733 404 400 g.watson@export.org.uk

TradingHub

Compensation: Competitive (Financial Services) About TradingHub Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation. With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk. The Role We are seeking a Professional Services Consultant with deep financial markets expertise to join our Professional Services team. This team plays a key role in new business development, from customer demos and Proof of Concepts (PoCs) to full-scale implementations for world-leading financial institutions. This position will see you develop a detailed understanding of TradingHub’s model-based approach to market abuse surveillance and apply your knowledge of capital markets to drive new revenue generation. Responsibilities: * Understand customer needs through both direct contact and analysis of their trade data * Develop customer pitches, run PoCs and onboard new customers * Perform technical tasks such as system configuration, running data batches and troubleshooting implementation issues * Writing custom metrics/reports using our scripting language * Collaborating cross-functionally with internal stakeholders to ensure timely delivery, such as our sales and engineering teams Requirements * Industry experience in financial markets from a trading, risk or quantitative perspective * Sound knowledge of the fixed-income asset class, including derivatives * Good understanding of risk sensitivities or "Greeks" such as Delta, Gamma, DV01 etc. * Hands-on skills in a programming/scripting language such as SQL, Python, C# * Good interpersonal skills and keen to collaborate closely with customers * Excellent written and oral communication, with the ability to summarise information to stakeholders in a clear and concise manner * Able to prioritise, assign and manage competing customer needs * Able to deliver a project to agreed deadlines Benefits Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success. Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self. Employee Benefits: * Annual discretionary performance bonus (permanent employees only) * Hybrid working policy * Office lunches twice a week * Private medical insurance + dental cover * Extended parental leave (up to 6 months of fully paid maternity leave) * 25 days annual leave + bank holidays * Enhanced company pension plan * 5 days study leave towards professional qualifications * Salary sacrifice schemes * Death in service coverage Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch! TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio-economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications. We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.

Cerve

About Cerve At Cerve, our mission is to build the data foundation the €10 trillion food and beverage supply chain has been missing. We operate the supply chain intelligence infrastructure for F&B. With this foundation in place, the industry gains the visibility, automation and shared insight needed to expand margins, tackle waste, food security and food borne illness at scale. About the role As a Solutions Engineer at Cerve, you'll be the bridge between our platform and our customers' businesses. You'll own customer projects from first conversation to production deployment, building the integrations and solutions for food and beverage companies. This is a customer-facing engineering role. You'll spend as much time understanding problems as solving them, working directly with customers to scope requirements, then building and delivering solutions that actually work in their environment. You'll collaborate closely with our Engineering and Product teams, but you'll own your projects end-to-end. We're looking for a pragmatic generalist who can move fast without cutting corners that matter. Someone who's as comfortable on a customer call as they are in a codebase. What you’ll do: As a Solutions Engineer, you'll work directly with our customers to understand their challenges and deliver solutions that solve real problems. You'll own projects end-to-end, from initial discovery through to production deployment, while collaborating closely with our engineering and product teams. * Customer Delivery & Ownership: Lead customer engagements from technical scoping through implementation. You'll be the primary technical point of contact, translating business requirements into working software and ensuring successful outcomes. * Solution Design & Development: Design and build integrations and custom solutions that connect our customers' systems with Cerve's platform. Balance pragmatic delivery with long-term maintainability, knowing when to move fast and when to build for scale. * Hands-on Engineering: Write production code across the stack. Build backend services, work with APIs, and develop frontend interfaces as needed. You're comfortable picking up whatever technology the project requires. * Technical Communication: Explain complex technical concepts to non-technical stakeholders. Document solutions clearly and ensure customers can maintain and extend what you build. * Quality & Reliability: Deliver solutions that work in production. Implement appropriate testing, monitoring, and observability based on each project's needs. You are: * High Agency: You don't wait to be told what to do. When you see a problem, you solve it. When something's unclear, you figure it out. * A Pragmatic Problem Solver: You balance speed with sustainability, knowing when to ship fast and when to build for the long term. * An Excellent Communicator: You can run a customer call, explain technical trade-offs to a non-technical buyer. * Comfortable with Ambiguity: Requirements change. Scope evolves. You thrive when the path forward isn't perfectly defined and can make sensible decisions with incomplete information. * Genuinely Ownership-Oriented: You treat customer projects like they're your own. You follow up, you follow through and you don't let things fall through the cracks. You have: * 5-8 years designing, developing and delivering software in consulting, agency or customer-facing roles. * Hands-on experience building data products and integrations. Working with APIs, SDKs, and messy real-world data sources (CSVs, legacy databases, non-standard formats). * Generalist technical experience: Strong fundamentals across backend and frontend, comfortable picking up new technologies quickly (we use Go, Python, and React, but aptitude beats specific experience). * Production experience with cloud infrastructure (GCP preferred) and databases (SQL and NoSQL). * A track record of owning projects end-to-end, from customer conversations through to deployment. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We believe that diversity of thought and experience is essential to our success, and we are particularly interested in candidates who can bring a different perspective to our team, regardless of their race, ethnicity, gender, sexual orientation, gender identity, disability, or career status.