ServiceNow Developer - FSM/CSM

Evora IT Solutions

WHO WE ARE Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland. WHO WE ARE LOOKING FOR * Work on ServiceNow-based projects * Develop and implement complex solutions to meet customer requirements * Configure and implement custom applications/modules * Align closely with peers to ensure delivery on time, on budget, on scope * Support teams working in other domains to satisfy integration needs. WHAT YOU BRING * Advanced experience with ServiceNow implementations with 3-6 years of Experience in ServiceNow * B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication) * MCA/M.Tech (Computer Science) WHAT WE OFFER * Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)  * System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP   * Strong communication, Strong presentation and writing skills   * Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Advanced experience with ServiceNow implementations with 2-6 years of Experience in ServiceNow * Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)  * Nice to have ServiceNow customer implementation of FSM/CSM. * ServiceNow CSA certification is required.  * System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP   * Strong communication, Strong presentation and writing skills   * Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members   * Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem  * Management, Configuration Management, Change Management, Knowledge Management or other ITSM application   * Experience with extending the ServiceNow schema to custom applications    * Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.,  * Understands technical and functional design requirements related to ServiceNow  Create and manage scripts and workflow  * Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell). * A fundamental understanding of ITSM, ITIL or CMDB   * Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system   * Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs   * Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications   * Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly  * Custom UI Changes with usage of Web Technologies such as DOM, HTML changes  * Experience with ServiceNow's ServiceWatch and/or Discovery tools  * Experience presenting and conducting demo reviews with client stakeholder Why you would love to join us Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation. Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.  Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual. Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better. Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling. Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.

zollsoft

WO DU MIT ANPACKEN KANNST Du liebst es, komplexe Prozesse in elegante digitale Workflows zu verwandeln? Du siehst ServiceNow nicht nur als Tool, sondern als Werkzeugkasten für echte Lösungen? Dann suchen wir genau dich!Bei uns triffst du auf ein Team, das Innovation lebt und darauf brennt, die ServiceNow-Plattform auf das nächste Level zu heben. Wir suchen jemanden, der Lust hat, Verantwortung zu übernehmen, technisch tief einzutauchen und dabei den Menschen nicht aus den Augen zu verlieren. * Du fühlst dich im Backend von ServiceNow zu Hause. Die Konfiguration und das Customizing von Modulen gehören für dich einfach dazu. * Du analysierst und konzipierst fachliche Anforderungen im SOM, CSM und FSM-Umfeld und erweckst diese zum Leben. * In agilen Projektwelten fühlst du dich wohl. Du wartest nicht auf Aufgaben, sondern steuerst aktiv deine (Teil-)Projekte und bringst Struktur ins Chaos. * Systemkonfigurationen und komplexe Flow-Entwicklungen setzt du gemäß der Stakeholderanforderungen souverän um. * Wenn Standard-Lösungen nicht reichen, entwickelst du leidenschaftlich gerne Client- und Server-Side JavaScripts. * Schnittstellen- und Integrationsanforderungen sind für dich kein Hindernis, sondern eine spannende Herausforderung. * Du teilst dein Wissen gerne im Team und befähigst deine Kollegen, gemeinsam mit dir zu wachsen. WAS DU MITBRINGEN SOLLTEST * Du hast idealerweise bereits 3–5 Jahre Erfahrung in der Einführung oder dem Ausbau der ServiceNow-Plattform gesammelt * Du bist Certified System Administrator (CSA) und Certified Implementation Specialist (CIS). Ein CAD (Certified Application Developer) wäre das Sahnehäubchen * In mindestens einer der folgenden Practices hast du deine CIS-Zertifizierung bereits in der Tasche: CSM, SOM oder FSM * Dein Interesse an KI-Tools (ChatGPT, Claude, Gemini) oder idealerweise sogar erste Erfahrungen mit agentischer KI wie Codex, Claude Cowork, Gemini Spark oder OpenClaw dürfen bei uns gerne praktisch angewandt werden. * Du kannst komplexe technische Sachverhalte fachlich klar und verständlich auf den Punkt bringen * Um bei uns so richtig Fuß fassen zu können, ist es zwingend notwendig, dass Du Deutsch mindestens auf C1-Niveau beherrschst. WARUM WIR? Wir sind ein offenes und ambitioniertes Team von über 500 Mitarbeitern, das Kundenorientierung wirklich lebt und gleichzeitig Spaß hat. Bei uns herrscht auch nach über 10 Jahren eine Startup-Atmosphäre, die neben dem legendären Obstkorb auch vielseitige Perks wie eine steuerfreie Shoppingkarte, Dienstrad-Leasing und Gesundheitskurse (z.B. Yoga, Rückentraining und mental Health) anbietet - sowohl online als auch im Büro. Je nach Einsatzgebiet (und das sind mindestens 75% aller Unternehmensbereiche) bieten wir all unseren Kollegen flexible Arbeitszeiten und Home Office an. Wir verstehen uns als eng zusammenhaltendes Team mit Kooperations- statt Wettbewerbs-Atmosphäre. Außerhalb der Arbeit organisieren wir Events wie Beachvolleyball im Sommer, Grillfeste, Kochabende oder Paddeltouren. Deine Vorteile bei uns: * Super Team und flache Hierarchien * Job Crafting/individuelle Arbeitsgestaltung * Flexible Arbeitszeiten * Weiterentwicklung * Home Office/Mobiles Arbeiten * Team Events * Förderung der physischen und psychischen Gesundheit * Betriebliche Altersvorsorge * Betriebliche Krankenversicherung * Dienstradleasing/Jobrad * Hardwareleasing * Mitarbeiterrabatte * Betreuungkostenzuschuss/ Kita-Zuschuss * Erholungsbeihilfe * Essenszuschuss * Fahrtkostenzuschuss * Auslandsarbeit ÜBERZEUGT? DANN BEWIRB DICH JETZT BEI UNS! Lade Deine aussagekräftige Bewerbung inklusive Anschreiben, Lebenslauf und der relevanten Zeugnisse (Schul-, Ausbildungs-, Uni- und Arbeitszeugnisse) ganz einfach online auf unserer Homepage hoch. Sobald Deine Bewerbung bei uns angekommen bist, erhältst Du eine automatisch Bestätigung per Mail. Du hast noch Fragen? Dann wende Dich ganz einfach an unsere Personalabteilung. Sabrina, Tom, Julia und Elisa stehen Dir gerne bei Rückfragen zur Verfügung. Du erreichst sie unter jobs@zollsoft.de. Weitere Informationen findest du auch auf unserer Website.

Evora IT Solutions

WHO WE ARE Evora IT Solutions is an international software manufacturer & IT service provider. We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in North America, Europe, Asia & Pacific. Based on the cutting-edge technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.    We are seeking an SAP Senior FSM Consultant to lead the delivery and execution of SAP projects for customers. This role combines deep functional knowledge of SAP FSM with strong business process understanding in service operations, field execution, dispatching, mobility, planning, and integrated service management. The consultant leads workshops, drives solution architecture, and ensures successful end-to-end project delivery within complex enterprise environments. Candidates must be authorized to work in the United States or Canada. We are unable to provide employment sponsorship at this time. WHO WE ARE LOOKING FOR * Lead the design, delivery and execution of SAP FSM projects for customers, using best practices, ensuring on-time and on-budget delivery and customer satisfaction. * Participate in presales activities with customers to support potential SAP opportunities. Provide input into creating detailed Statements of Work. * Lead workshops as the subject matter expert for Field Service Management-specific business processes. * Configure SAP FSM including Planning & Dispatching, Smartforms, Workflow, Mobile App, Crowd Service, Checklists, and Analytics. * Advise customers in best practices in Field Service, including scheduling optimization, mobile operations, SLAs, and technician enablement.  * Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects. * Deliver user training, solution demos, and change management support. * Create solution documentation, functional specs, process maps, and configuration guides. WHAT YOU BRING * Minimum of 5 years of experience in SAP Field Service Management or equivalent mobile/field service solutions. * Strong knowledge of SAP FSM modules and components: Planning & Dispatching,Smartforms, Mobile, Workflow, Analytics, and Master Data. * Deep understanding of Field Service business processes (work order lifecycle, dispatching, asset management, service contracts, time entry). * Strong planning, management, problem solving, and leadership ability. * Technical knowledge of REST APIs, OData, BTP Integration Suite, or CPI. * Background in EAM-intensive industries (utilities, oil & gas, manufacturing, transportation, public sector). * Bachelor’s degree in technical area preferred. * Experience with SAP Service and Asset Manager (SSAM) is a plus.  WHAT WE OFFER * Competitive salary, generous PTO, comprehensive medical, dental & vision coverage, and 401(k) with employer match * Ongoing training and professional development, including learning credits for SAP and industry certifications * High autonomy with the opportunity to lead initiatives end-to-end and make a measurable impact * Exposure to complex, global SAP implementations across North America * A collaborative, people-first, remote culture with annual company trips in the U.S. and globally Equal Opportunity Employment Statement:  Evora IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.