
Sinch Sweden AB · Kalmar
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch...
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
We are looking for an Incident & Operations Engineer I to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery.
We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include:
Collaborate with internal teams to ensure smooth resolution of issues.
Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
Monitor internal alerts and ensure incidents are managed and escalated as needed.
Document and track alerts and incidents for future improvements.
Use insights from resolved incidents to drive ongoing system improvements and optimization. to ensure smooth resolution of issues.
Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!
This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward.
Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.
Location: Able to work onsite at our office in Kalmar, Sweden.
In addition to the above, it is a strong advantage if you have:
Hands-on experience with incident management and platform monitoring.
Understanding of the TCP/IP protocol suite.
Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
Knowledge with UNIX and Linux systems.
Background in telecoms and wireless communication.
Understanding of mobile communications standards like GSM and 4G.
Basic SQL skills.
Our corporate language is English, please submit your application in English
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.
No matter who you are, we hope you find an exciting path forward - hopefully with us!
Do you want to help shape information security across one of Scandinavia's leading EdTech companies? At IST, we develop digital solutions that support education and learning for millions of users across Scandinavia. As Information Security Manager, you will play a key role in protecting our information assets, driving compliance initiatives, and strengthening our security culture across the entire IST Group. While the role has a strong focus on our Danish operations and product portfolio, you will work on a Group level, collaborating with colleagues and stakeholders across multiple countries and business areas. This is an opportunity for someone who wants to combine strategic security leadership with hands-on security governance in a company with a meaningful societal mission. The role serves as an important bridge between customers, operations, development, and management when security-related issues occur. About the role As Information Security Manager, you will be responsible for developing, implementing, and maintaining IST's information security framework. You will work closely with product and development departments, customers, auditors, and external stakeholders to ensure that security is embedded throughout the business. You will act as a trusted advisor on information security matters, supporting both operational and strategic initiatives while continuously improving our security posture. These are the key responsibilities: Develop and maintain information security policies, standards, and procedures across the Group. Lead and coordinate information security governance activities. Drive compliance with relevant regulations and frameworks, including GDPR, NIS2, ISO 27001, ISAE 3000, and related requirements. Manage and coordinate security incidents, investigations, and corrective actions. Conduct risk assessments and support enterprise risk management activities. Collaborate with product development teams to embed privacy and security by design. Support audits, security reviews, and due diligence processes. Manage and maintain data processing agreements and security-related documentation. Drive security awareness initiatives and promote a strong security culture throughout the organization. Prepare reports and security metrics for management and key stakeholders. Your profile We believe you have the following competence profile to succeed in this role: A Bachelor’s degree within Information Security, Computer Science, IT, Law, Business, or a related field. Experience working with information security, cybersecurity, risk management and/or compliance. Experience with GDPR and information security governance, ISO 27001, NIS2, ISAE 3000, SOC reporting, or similar frameworks. Experience supporting audits, inspections, or compliance reviews. The ability to communicate complex security topics to both technical and non-technical audiences. Strong stakeholder management and collaboration skills. A proactive, self-driven, and structured working style. Relevant certifications such as ISO 27001, CISSP, CISM, CRISC, or similar are considered an advantage. Why join IST? At IST, you will become part of a company that has been developing digital solutions for the education sector for more than 40 years. We are approximately 400 employees across several countries, united by the ambition to create better opportunities for learning and education. What we offer: A meaningful role with significant influence on the Group's security agenda. The opportunity to work across multiple countries, products, and business areas. A collaborative and supportive international environment. Professional and personal development opportunities. A strong culture characterized by trust, openness, and teamwork. This is a full-time, permanent position. At IST, we apply an office-first policy, meaning we primarily work from the office as we believe physical presence fosters collaboration, innovation, and a strong team spirit. At the same time, we understand the importance of flexibility—if you live farther away, working from the office three days a week with the remaining time remote may be possible. In Scandinavia our offices are located in Stockholm, Växjö, Roskilde and Oslo. Apply Applications are reviewed continuously. For questions, contact Nanna Holm Thyboe, +45 20 72 60 34 or email: nanna.thyboe@ist.com For questions about the recruitment process, contact hr@ist.com Please note! Background check is part of the recruitment process. Welcome to apply!
Vad roligt att du är intresserad av att jobba hos oss! Då värderar du förmodligen, precis som vi, ett jobb som är viktigt på riktigt. Här på Kalmar kommun arbetar vi tillsammans för att hela tiden göra Kalmar ännu bättre - för alla som lever sina liv här, driver företag eller besöker vår fina kommun. Kommunledningskontoret är kommunstyrelsens och kommunfullmäktiges förvaltning. Kontoret är även förvaltning åt integration- och arbetsmarknadsnämnden samt vatten- och miljönämnden. Vi arbetar med ett helhetsperspektiv, nära den politiska ledningen, med målet att på bästa sätt ge stöd och service till Kalmar kommuns politiska organisation, bolag samt förvaltningar och till allmänheten. Kommunledningskontoret består drygt 300 medarbetare inom 14 olika verksamheter. Kommunledningskontoret arbetar inom ett brett spektrum av områden och förvaltningen har flera tjänster med specialistkompetenser. Dessutom arbetar förvaltningen aktivt med trygghetsfrågor, föreningsliv och civilsamhälle. Vi är en förvaltning i ständig utveckling - allt för att göra Kalmar ännu lite bättre. Välkommen till oss! Vill du arbeta med IT som verkligen gör skillnad? Hos oss bidrar du till att samhällsviktiga system fungerar – varje dag. Vi söker nu en systemdrifttekniker till vårt infrastrukturtteam i Kalmar kommun. 2 plats(er). ARBETSUPPGIFTER Du blir en del av ett team på cirka 20 personer och en större driftorganisation där vi tillsammans ansvarar för kommunens ITmiljö, inklusive infrastruktur, nätverk och verksamhetskritiska system. Våra lösningar är centrala för samhällsviktig verksamhet och ställer höga krav på tillgänglighet, säkerhet och stabil drift. Vi arbetar i en modern Microsoftbaserad miljö och har ett nära samarbete med både leverantörer och andra kommuner, där vi delar erfarenheter och utvecklar gemensamma arbetssätt. Vår tekniska plattform spänner över både moderna lösningar som molntjänster, containerteknik och Microsoft Power Platform och en omfattande onpremmiljö där en stor del av våra system fortsatt driftas. Den här rollen passar dig som uppskattar att arbeta i en hybridmiljö där traditionell stabil drift möter kontinuerlig utveckling och modernisering. I rollen har du ansvar för drift och förvaltning av ett antal system och säkerställer att de fungerar stabilt, säkert och effektivt över tid. Du arbetar med hela livscykeln från planering och utveckling till löpande drift och förbättring. Dina arbetsuppgifter omfattar bland annat: • Drift, övervakning och incidenthantering i en komplex ITmiljö • Löpande förbättringsarbete och förändringshantering • Samarbete med förvaltningsledning, kollegor, leverantörer och andra kommuner • Deltagande i projekt och införande av nya lösningar • Planering av förvaltning, uppdateringar och vidareutveckling Du förväntas ta eget ansvar för dina system och bidra till helheten, samtidigt som du arbetar inom gemensamma arbetssätt och processer. Efter en introduktionsperiod kan tjänsten även komma att ingå i en beredskapsfunktion. KVALIFIKATIONER Vi söker dig som har eftergymnasial utbildning inom IT eller motsvarande erfarenhet. Du har flera års erfarenhet av arbete inom systemdrift, gärna från en större organisation med komplexa ITmiljöer. Det är viktigt att du: • Är van att arbeta i en strukturerad driftorganisation • Har förståelse för processer kring incident, förändring och förvaltning • Trivs i samarbete med flera olika roller och funktioner • Har erfarenhet av att hantera system med höga krav på tillgänglighet och stabil drift Det är meriterande om du har erfarenhet av: • Processramverk såsom ITIL • Ärendehanteringssystem (ITSM) • Moderna hybridmiljöer med inslag av molntjänster, exempelvis Microsoft Azure, SharePoint, containerteknik och Power Platform För att lyckas i rollen är du strukturerad, ansvarstagande och lösningsorienterad. Du har en god analytisk förmåga och kan se helheten i komplexa system. Du trivs i en miljö där samarbete är centralt och där du tillsammans med andra, både internt och mellan organisationer, bidrar till en stabil och säker ITleverans. Samtidigt kan du arbeta självständigt och driva dina frågor framåt. Stor vikt läggs vid personlig lämplighet. B-körkort krävs. Rekrytering sker löpande. Löneform: Månadslön. Anställningsform: Tillsvidareanställning. Varaktighet:, tillträde: 2026-10-12 Snarast eller enligt överenskommelse. Arbetstid: Dagtid. Kalmar kommun kontrollerar identitet och arbetstillstånd innan någon anställs. Detta innebär att du som söker jobb hos oss behöver visa legitimation. Om det är aktuellt kan du även behöva visa upp ditt uppehålls- och arbetstillstånd. Som tillsvidareanställd i Kalmar kommun kommer du att krigsplaceras på din arbetsplats och förväntas bidra med ditt arbete vid höjd beredskap. Vissa tjänster inom Kalmar kommun är placerade i säkerhetsklass, vilket innebär att en säkerhetsprövning enligt säkerhetsskyddslagen kan komma att genomföras före beslut om anställning. Du som vill söka jobb hos oss men har skyddade personuppgifter ska inte ansöka via Visma Recruit. Du tar kontakt med chefen som står angiven i annonsen så får du hjälp med din ansökan.
At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description We are looking for a committed and structured Team Leader to temporarily take on the responsibility for our IWS Support Team during a parental leave. The team works close to production and ensures stable operation and support of production‑critical IT systems in the factory. In this role, you are the main point of contact for the production units, coordinating daily support, leading the team, and ensuring that IT services operate reliably. You work proactively with production, engineering, and IT to improve processes and ways of working. Key Responsibilities: -Act as the primary contact person for stakeholders within the production value streams -Lead, coordinate, and support the daily work of the support team -Ensure stable operation of production‑critical IT systems -Translate production operators’ needs into clear requirements for IT technicians -Describe project needs and plan/organise required IT and operational capacity -Support the production unit with cost balancing and financial follow‑ups -Follow up support statistics, KPIs, and data to drive improvements -Act as contact person during incidents causing production stoppage -Participate in and support local improvement initiatives and IT‑related projects -Work closely with production, engineering, and IT leadership to optimise processes Requirements: -Experience from IT support, IT operations, or similar technical environment -Understanding of production processes, preferably from a manufacturing setting -Strong coordination and communication skills -Ability to translate business/user needs into technical requirements -Background in IT, Business Analytics, or similar technical/business field -Previous experience in leadership, team coordination, or stakeholder management -Experience supporting production-critical environments -Structured, analytical, and comfortable working with data and KPIs -Confident user of IT tools and systems -Fluent in both Swedish and English We believe you are someone who: -Enjoys combining leadership with hands‑on technical and operational work -Communicates clearly and builds strong relationships with both users and IT colleagues -Takes initiative, prioritises effectively, and acts calmly during production incidents -Works independently and drives improvements proactivel When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.