QCS Service Engineer
Do you thrive on solving technical challenges and helping customers succeed?
We are strengthening our Scandinavian Service team and are now looking for a QCS Service Engineer to join us in delivering world-class support and expertise for our Valmet IQ solutions.
This is an excellent opportunity for someone who wants to deepen their competence within automation, customer support, and the pulp and paper industry while working closely with customers and colleagues across Scandinavia and our global organization.
About the Role
As a QCS Engineer, you will be one of our customers key contacts for Valmet IQ systems. You will take ownership of service cases from start to finish, working closely with customers and supported by our product experts and global operations network.
The role combines field service work, technical problem-solving, customer interaction, and participation in modernization and upgrade projects.
This position is ideally based in Karlstad. However, we are also open to candidates based in Örnsköldsvik or Umeå, as the role involves regular travel to customer sites across Scandinavia.
Your Key Responsibilities
Provide service and support for Valmet IQ systems
24/7 on-call service on duty roster
Build and maintain strong customer relationships
Plan, execute, and document service visits
Perform preventive and predictive maintenance activities
Drive optimization and performance improvement initiatives
Participate in new deliveries, system extensions, and upgrade projects
Provide remote technical support when required
Collaborate closely with colleagues in Scandinavia, Product Line teams in Tampere, Finland, and our global Operations Network
Who We Are Looking For
We are looking for a technically oriented and customer-focused colleague who enjoys solving problems, taking initiative, and working collaboratively across teams and functions.
Relevant engineering degree or equivalent experience gained through working with industrial automation/QCS
Experience with QCS systems; Valmet IQ knowledge is considered an advantage
Process knowledge and experience from the pulp and paper industry
Process, tuning and configuration knowledge
Strong communication and customer service skills
Ability to work independently and make decisions, even in challenging situations
Strong organizational and prioritization skills
Fluent in Swedish and English
Valid B driver's license
Willingness to travel within Scandinavia
Join our great team - this is what we can offer
At Valmet, you will have the opportunity to grow and thrive in a dynamic, international environment. In this role, you will expand your expertise in advanced automation and quality control systems while working alongside leading technology specialists and industry experts. You will build a broad network across Valmet and our customer base and become part of an experienced and supportive Scandinavian team. Your work will contribute directly to customer success and operational excellence, while providing excellent opportunities to develop your career within a global technology leader.
Additional information
Please submit your application through the link provided no later than September 6, 2026. We review applications continuously and encourage you to apply early.
For additional information, please contact Mattias Mollstedt Manager, Customer Service at mattias.mollstedt@valmet.com. We look forward to hearing from you!
We perform background checks and alcohol/drug testing for all employees in Sweden, in line with our commitment to a safe and secure workplace.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.
Join the team! www.valmet.com/careers