Insurance Coordinator

Are you a highly organized professional who thrives on supporting senior leaders and keeping complex operations running smoothly? MEM Insurance is seeking an experienced Underwriting Coordinator to provide high-level administrative and operational support to the Assistant Vice President of Underwriting (AVP, UW).   In this trusted role, you will serve as a key partner to underwriting leadership, helping streamline processes, manage critical reporting, and ensure clear communication across underwriting teams. Your attention to detail, professionalism, and discretion will directly support our ability to deliver on MEM’s vision, mission, and values—while contributing to a collaborative, people-first workplace.   ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide comprehensive administrative and operational support to the AVP, Underwriting in alignment with MEM’s vision, mission, and values. * Maintain a high level of professionalism while handling sensitive and confidential information, ensuring timely communication and follow-through on priorities. * Monitor and analyze the Application Workflow Report across all underwriting departments, identifying issues and sharing insights, potential causes, and recommendations with underwriting leadership. * Prepare and deliver monthly financial and operational reports, including Rolling 12 and Budget Variance Reports, for underwriting leadership review. * Develop periodic and special reports using internal systems such as Guidewire, ImageRight, and iNet, as requested by the AVP, UW. * Manage assigned projects, coordinating across teams to meet deadlines and support departmental initiatives. * Coordinate travel arrangements for underwriting team members, including registrations, lodging, air and ground transportation, and detailed itineraries. * Assist with planning and organizing underwriting department meetings, working with internal partners and external vendors to coordinate facilities, speakers, and catering. * Prepare and submit expense reports for underwriting leadership and team members. * As capacity allows, provide part-time support to the Underwriting Service Assistant (USA) function after training. * Secure travel arrangements for team-members as needed, to include registration, lodging, air and ground transportation. Will prepare detailed travel itineraries for internal and external use as needed.  * Lead end-to-end planning and coordination for company events and meetings (in-person and virtual), including defining objectives and timelines, agendas, and run-of-show materials, coordinating speakers, arranging A/V and technology needs, and managing on-site or day-of logistics.   * Provide outstanding customer service to internal and external stakeholders; coordinate invitations/RSVP tracking, room setup, catering, and materials to ensure events are executed smoothly, within budget, and meet high quality expectations. Conduct post-event follow-up (feedback, lessons learned, final invoices/expenses) as needed. * Prior experience with event planning and coordination—including venue selection, agenda coordination, logistics, vendor sourcing/negotiation, budget tracking, and day-of execution—preferred. * Perform other related duties as assigned.   QUALIFICATIONS Education: Bachelor’s degree preferred.   Experience * Five or more years of progressively responsible administrative or office support experience required. * Experience within an insurance environment, such as an agency office or property and casualty carrier, is highly desired.   ----------------------------------------------------------------------------------------------------------------------------------   COMPANY CULTURE AND VALUES At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.   ----------------------------------------------------------------------------------------------------------------------------------   DIVERSITY STATEMENT MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.   ----------------------------------------------------------------------------------------------------------------------------------   TOTAL REWARDS OVERVIEW * Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia. * Annual Performance Based Bonus * Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability. * Wellness and Recognition Program: Employer-paid incentives for employees and spouses. * Flexible Spending Account and Dependent Care options * Health Savings Account: Generous employer contribution. * Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave. * Employee Assistance Programs * 401k Retirement Plan: Employer match and profit sharing. * Adoption Assistance and Tuition Assistance   ----------------------------------------------------------------------------------------------------------------------------------   Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🎉 Join our exclusive Hiring Day and kick-start your career as an Operations Coordinator at Alan!   You have 1 to 4 years of experience (internships and apprenticeships included) and want to build your career in operations? On Thursday, July 23, Alan invites you to an exclusive recruitment day at our Paris headquarters. We are opening only 10 spots for this day, with the unique opportunity to land a permanent contract as an Operations Coordinator at Alan. Seize your chance to start your career, develop strong operational foundations, and grow within one of Europe's most ambitious health companies.   Why join? * Live a unique experience & secure your spot in Alan's Operations team: a real springboard to launch your career. * Immerse yourself in Alan's world: discover our vision and ambition directly with our Alaners. * Benefit from a fast & transparent process: with a response within 48 hours after the day. * Get a concrete feel for the Ops Coordinator role at Alan: through real-life simulations and dedicated exchanges with the team. The recruitment process: * 📅 Event date: Thursday, July 23rd, 2026 * 📍 Location: Alan HQ: 117 Quai de Valmy, 75010 Paris * ⏰ Application deadline: Monday, July 20th, 2026 * 📈 The steps: * We review all applications received * If your profile is shortlisted, we will call you to share the news and have a brief conversation about your motivations. * Selected candidates will be invited to join our exclusive day at Alan's HQ, including a case study and interviews. * At the end of the day, we share our decision within 48 hours, and selected profiles join Alan as Operations Coordinators ASAP! ⭐ All about Operations at Alan The Operations Community's core responsibility is to deliver our insurance and health services at scale: we build our platform and operational capabilities, and run our processes to guarantee delight and efficiency. Being an Ops at Alan means joining a team of 50+ talented, committed, and passionate Ops across our countries, with lots of interaction with Engineering, Product, Care and many other teams at Alan. Operations Coordinators (or "Ops Runners") are at the heart of our run organisation: they operate our processes on a daily basis while continuously improving them. They work in pools of 3-7 runners, each collectively responsible for a specific scope - for example: * Alan Clinic / Therapy: Maintaining smooth relationships with psychologists, matching therapy supply and demand, managing onboarding, invoicing and booking. * Claims: Treating claims, monitoring external service providers, ensuring a best-in-class experience for our members. * Fraud: Investigating suspicious claims, preventing fraudulent payments, and building new prevention methods. * Set up: Ensuring seamless onboarding/offboarding of employees and billing for our customers. 👉 Want to learn more about Ops at Alan? Read how we work and hire and watch our team in action 👉 Read about what it means to be the first Ops hire in Canada at Alan 👉 Meet Paloma, the Ops Coordinator behind 80,000 psychotherapy sessions 💥 Are you our ideal candidate? At Alan, our motto is "we hire people, not roles": we value interpersonal skills over purely technical ones. We believe your potential is what truly matters. You'll be a great fit for Alan's Ops team if you: * Have 1 to 4 years of experience (internships and apprenticeships count!), from a diverse range of backgrounds: operations, customer support, account management, logistics, coordination... * Are passionate about delivering and optimizing top-notch operations: not scared to get your hands dirty to get into technical processes; * Are a keen problem-solver and challenger with a "dig deep" mindset, driven by member and customer satisfaction; * Have strong analytics skills and are comfortable diving into data; * Are highly organized with exceptional follow-up skills and strong attention to detail; * Are strong in written and verbal communication in both English and French; * Are adaptable: you show flexibility and a strong ability to adjust to variable situations; * Are based in (or willing to relocate to) Paris Bonus: experience in the insurance or healthcare industry is a plus! For this opportunity, we are targeting the A2-B1 salary range. 🐼 Who are we? Alan's vision is to make prevention the new standard of care for everyone. Our mission is to help people live in good health until 100, while helping employers be proud, turning health benefits from a cost center into their most valuable investment. We are building the new standard in prevention insurance: the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We already partner with 40K+ companies, serve 1M+ members, and have reached €800M+ in ARR. 🚀 How we work People joining Alan are often surprised and delighted by our innovative way of working. We have a set of cultural values that guide our approach: Mission first - We think long-term and are methodical optimists who take risks, always putting the success of our mission first. Shared accountability - Everyone owns their decisions and their outcomes. Radical transparency - All information is accessible and written down, so everyone can make the best decisions asynchronously. Continuous growth - Direct, positive, and caring feedback, paired with ownership of one's personal development. 🙌 Perks & Benefits At Alan, we believe being healthy is a fundamental need, and it starts with our employees. That's why Alaners benefit from a stimulating environment and perks that ensure they are happy, effective, and spend only quality time with their colleagues. We offer: * Fair rewards. Generous equity packages complement your base salary. * Flexible office. Amazing office space at our Paris HQ * All the tools you need. Top-of-the-line equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones. * Flexible vacation and working hours. Organize your time the way you want. * Comprehensive health insurance. 100% covered for you and your children, 90-100% for partners depending on your country. * Personal growth through coaching. At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one. Learn more about our coaching culture. * Parental leave. Extended parental leave for all new parents.