Customer Success Manager Road Asset Management
Join us in transforming road infrastructure!
At NIRA, we develop software solutions that help road authorities and infrastructure organizations make smarter, data-driven decisions. Our connected products enable customers around the world to monitor, analyze, and maintain road infrastructure more efficiently and sustainably.
We're looking for a Customer Success Manager to join our team in Linköping. This is more than a traditional Customer Success Manager role; you’ll combine customer engagement with product analysis and domain expertise, acting as the link between our customers and product teams. By turning customer insights into innovative solutions, you’ll help shape the next generation of digital road infrastructure while becoming a go-to-partner to our customers.
Your role and team
As a Customer Success Manager, you are the primary contact for our customers and are responsible for ensuring their long-term success with our connected product portfolio. You'll work closely with customers to understand their challenges, help them maximize the value of our solutions, and act as a bridge between customer needs and product development.
You will join a team of three Customer Success Managers and work closely with our developers, architects, product managers, sales & business developers. Together, we combine deep domain expertise with cross-functional collaboration to develop solutions that create real value for our customers.
The role includes occasional travel to customer sites and industry events, primarily within Europe.
Your key responsibilities
Act as the primary point of contact for assigned customers, ensuring long-term customer satisfaction and building lasting relationships.
Support customers through onboarding, use-case analysis, training, and ongoing guidance on our products, dashboards, and analytics tools.
Manage customer and commercial administration.
Keep customers informed about the product roadmap, new features, and best practices.
Continuously improve customer processes by streamlining deliveries and reducing manual work.
Collaborate closely with Product Managers, Developers, and Data Scientists in an agile environment.
Contribute to the long-term development and digital transformation of the road infrastructure sector.
Location
Your team is based in Linköping. While regular on-site collaboration and teamwork is important in this role, we offer flexibility in how work is organized.
What we are looking for
You are a curious and proactive professional who enjoys combining technology, customer interaction, and problem-solving. Building strong relationships come naturally to you, and you thrive on understanding both technical challenges and business needs. As a true team player, you enjoy working across functions to find the best solutions. You are genuinely motivated by making a real impact, helping customers succeed while contributing to smarter and more sustainable infrastructure.
Must-have:
Degree in Civil Engineering, Applied Mathematics, Data Science, or equivalent engineering discipline.
Experience in road infrastructure, road asset management, pavement management, or transportation systems.
Experience with data analysis.
Excellent written and spoken English.
It is considered an advantage if you have experience with:
Python
SQL
Strong understanding of road engineering principles and infrastructure maintenance process.
AI-assisted software development or coding tools
Professional proficiency in Swedish
Why NIRA?
At NIRA, you’ll work alongside highly skilled and dedicated colleagues in a welcoming and inclusive environment. You’ll work with technology that contributes to safer, smarter, and more sustainable infrastructure. You get to collaborate with industry-leading experts, influence the development of innovative products, and have the opportunity to broaden your expertise as our business continues to evolve. As you grow with us, future opportunities may include roles within Product Management, Product Ownership, or Software Development.
Recruitment process
The recruitment process will be continuous, which means we might close the process before the set ending date. If this position is of interest, please do not wait to send us your application!