Customer Support Agent to TaxiCaller på TaxiCaller Nordic AB i Linköping
TaxiCaller Nordic AB · Linköping
Customer Support Agent to TaxiCaller
TaxiCaller is on a mission to transform the transportation industry, providing cloud-based dispatch and booking solutions to taxi and transport companies around...
TaxiCaller is on a mission to transform the transportation industry, providing cloud-based dispatch and booking solutions to taxi and transport companies around the world. We’re growing steadily, profitable, and supporting customers across multiple continents every day.
We are now looking for a new Customer Support Agent to join our team in Linköping.
This is a great opportunity for someone who enjoys structure, organisation and working in a fast-moving software environment, even if you don’t come from a technical background.
About the role
In this role, you’ll support our customer support organisation with a mix of operational, administrative and support-related tasks that help keep things running smoothly behind the scenes.
Your daily work will include customer account administration, onboarding-related tasks, quality assurance checks and helping maintain internal documentation and support resources. You’ll also assist different teams with follow-ups, coordination and general operational support when needed.
The role is ideal for someone who is organised, detail-oriented and comfortable working with modern software and digital tools. You do not need a technical education or previous experience in software development, but you should feel comfortable using computers, email systems, mobile devices and online platforms.
This is considered an entry-level position, and we care more about mindset, reliability and willingness to learn than formal qualifications.
We think you’ll fit well in this role if you:
Are organised and pay strong attention to detail.
Enjoy structured tasks and working methodically.
Are curious and interested in learning how software platforms work.
Communicate clearly and professionally in English, both verbally and in writing.
Are comfortable working with computers and mobile applications.
Learn quickly and enjoy working in a team environment.
Take ownership of your work and follow tasks through carefully.
It will be considered an advantage if:
You speak additional languages, especially Swedish, Finnish, French or Spanish.
You have previous experience in customer service, administration or support roles.
You have experience working with software platforms, SaaS products or mobile applications.
You are comfortable handling multiple tasks while maintaining accuracy and attention to detail.
Why join TaxiCaller?
We’re a growing international software company where your work has a direct impact on both our customers and our internal teams. You’ll work closely with experienced colleagues across support, sales, development and account management, while gaining hands-on experience in a global SaaS environment.
As we continue to grow, so will the opportunities to develop within the company.
Recruitment will continue until we feel we’ve found the right fit, so we recommend applying as soon as possible and we look forward to hearing from you!
Linköping•Heltid•Publicerad: 20 juni•Sista ansökan: 21 juli
TaxiCaller is on a mission to transform the transportation industry, providing our cloud services to taxi and bus companies around the world. We grow at a good pace and we are profitable.
We are now looking for a new 2nd line support person to our growing customer support team in Linköping.
About you
● You have excellent problem-solving skills and the ability to think “outside the box”.
● You possess great computing skills and are interested in all things technical.
● You provide a high level of customer service and have a full understanding of its importance.
● You are a curious and fast learner.
● You communicate clearly, both verbally and in writing (fluency in English is a requirement).
This is considered an entry-level position and although we don’t believe that you need specific qualifications to succeed in this role, it is very important that you are interested in tech, and have a basic understanding of computing, cloud-based services, and mobile technology.
About the position
As a 2nd line support agent, no two days will look the same. Your daily focus will be advising and guiding our 1st line support team, providing them with advanced technical support and assisting them with account management. Over time, you will become an expert in the system and point of contact for anyone internally, you’ll be providing operational and technical support to teams across all of our departments.
Your daily tasks will include
● Providing operational, technical and account management support to our 1st line support, sales and KAM teams.
● Supporting our marketing team in content creation, ensuring technical accuracy.
● Supporting our sales teams in sales demos and general technical support.
● Content creation for support resources such as user guides and manual inserts.
● Quality assurance and the development of internal training material.
● Contribution to developing new internal processes and policies.
It will be considered an advantage if
● You speak additional languages, especially Swedish, Finnish, French, or Spanish.
● You have experience in technical support, ideally in an international environment.
● You have a basic understanding of software, APIs and mobile applications.
This is a great opportunity to work as part of an ambitious team whose goals are centred around growth and scalability with a strong focus on the customer experience. Your efforts will have a direct influence on how we develop and you will help to shape TaxiCaller for the future. We’re a young company and the possibilities and career opportunities will only grow along with our success.
You can learn more about working with us here: https://www.taxicaller.com/en/careers and here www.linkedin.com/company/taxicaller.
Recruitment will continue until we feel we’ve found the right fit, so we recommend applying as soon as possible and we look forward to hearing from you!
Linköping•Heltid•Publicerad: 2 juli•Sista ansökan: 2 aug.
The company has developed a groundbreaking cloud service for transportation companies. They have customers all over the world.
They are experiencing strong demand of their product and because of that they need to strengthen their 1st line support team with a Spanish and English speaking support agent.
This position is in Linköping and you need to work from the office.
About you
● You have excellent problem-solving skills and the ability to think “outside the box”.
● You possess great computing skills and are interested in all things technical.
● You provide a high level of customer service and have a full understanding of its importance.
● You are a curious and fast learner.
● You communicate clearly in English and Spanish, both verbally and in writing.
This is considered an entry-level position and although we don’t believe that you need specific qualifications to succeed in this role, it is very important that you are interested in tech, and have a basic understanding of computing, cloud-based services, and mobile technology.
About the position
As a 1st line support agent, no two days will look the same.
Your daily focus will be to help our customers through phone, web chat and email.
You will help our customers solving their problems and making sure they have the correct settings on their account.
Over time, you will become an expert in the system and point of contact for anyone internally, you’ll be providing operational and technical support to teams across all of our departments.
The working hours will be normal office hours, Monday to Friday.
Your daily tasks will include
● Help the customers through phone, web chat and email, to make sure the customers can use the system the way they want it to work.
● Supporting the sales teams in sales demos and general technical support.
It will be considered an advantage if
● You speak additional languages, especially Swedish, Finnish, or French.
● You have experience in technical support, ideally in an international environment.
For this position you need to already have a Swedish work permit.
Linköping•Heltid•Publicerad: 2 juli•Sista ansökan: 30 juli
Vi söker nu två nya medarbetare till Servistores Customer Support-team.
Hos oss är Customer Support mer än traditionell kundtjänst. Teamet är navet mellan kund, drift, ekonomi och övriga funktioner i verksamheten. Vi ansvarar för att frågor blir lösta, att kunder får en professionell upplevelse och att våra arbetssätt ständigt utvecklas.
Vi bygger ett team där varje medlem inte bara löser uppgifter – utan driver frågor, löser problem, tar ägarskap och gör det enkelt för andra att agera vidare.
Om Servistore
Servistore erbjuder sedan 2006 Self Storage till både privatpersoner och företag och har idag drygt 30 anläggningar runt om i Sverige. All vår verksamhet drivs från huvudkontoret i Linköping. Vi har vuxit snabbt de senaste åren och står inför en fortsatt expansion framåt.
Vi har en liten och snabbrörlig organisation till en ganska stor verksamhet, vilket skapar möjligheter till både ansvar och utveckling för varje individ. Här trivs du som vill utveckla, effektivisera och skapa struktur.
Om rollen
Som Customer Support är du central för att vi ska kunna leverera en aktiv, professionell och närvarande kundservice.
Rollen innebär en kombination av kundkontakt via telefon och e-post, administration i våra system, koordinering mellan olika funktioner och löpande förbättringsarbete. Du ansvarar för att kundärenden hanteras på ett strukturerat sätt och följs upp hela vägen till lösning. Du kommer att arbeta nära kollegor inom flera delar av verksamheten och vara en viktig länk mellan kundernas behov och våra interna processer.
Exempel på arbetsuppgifter
Hantera inkommande kundärenden via telefon, e-post och andra digitala kanaler.
Ge professionell och tydlig återkoppling till kunder.
Ge support kring digitalt tillträde, access och enklare tekniska frågor.
Hantera enklare faktura- och betalningsfrågor.
Registrera, dokumentera och följa upp ärenden i våra system.
Koordinera frågor mellan kund, drift, ekonomi och andra interna funktioner.
Säkerställa att ärenden drivs framåt och avslutas enligt våra rutiner.
Identifiera återkommande problem och bidra med förbättringsförslag.
Medverka i utvecklingen av teamets processer, rutiner och kundupplevelse.
Vem är du?
Vi tror att du tycker om att ge bra service, men att du samtidigt gillar att skapa struktur, lösa problem och få saker att hända. Du trivs i en roll där dagarna varierar och där du behöver kunna växla mellan planerat arbete, kundsamtal, administration och samordning av pågående frågor.
För att lyckas i rollen tror vi att du är:
Ansvarstagande - Du tar ägarskap för dina frågor och ser till att de inte faller mellan stolarna. När du tar dig an en uppgift driver du den framåt tills den är löst.
Lösningsorienterad - Du vill förstå vad som orsakar ett problem och söker hållbara lösningar. Du kommer gärna med förslag och bidrar till förbättringar.
Strukturerad - Du arbetar metodiskt och noggrant även när det är mycket att göra. Du dokumenterar, följer rutiner och ser värdet av gemensamma arbetssätt.
Samarbetsinriktad - Du har lätt för att samarbeta med olika människor och funktioner. Du kommunicerar tydligt, delar information och gör det enkelt för andra att ta vid där du lämnar över.
Vi ser gärna att du har
Erfarenhet av kundservice, support eller annan koordinerande administrativ roll.
Erfarenhet av att hantera flera parallella arbetsuppgifter samtidigt.
God vana av att arbeta i digitala system och verktyg, exempelvis Microsoft 365, affärssystem, CRM- eller ärendehanteringssystem.
Mycket god svenska i tal och skrift.
God engelska i tal och skrift.
Vad erbjuder vi?
Hos oss får du en viktig roll i ett engagerat team om 5 personer där vi arbetar nära varandra och där alla förväntas bidra till både den dagliga verksamheten och vår fortsatta utveckling.
Du får möjlighet att:
Arbeta i en varierad roll med stort eget ansvar.
Påverka hur vi utvecklar våra processer och arbetssätt.
Vara en viktig del av kundupplevelsen och verksamhetens fortsatta utveckling.
Arbeta tillsammans med engagerade kollegor i ett företag med höga ambitioner och stark tillväxt.
Ansökan
Låter det som rätt nästa steg för dig? Då ser vi fram emot din ansökan.
Vi tar emot ansökningar till och med 30 juli. Eftersom det är sommar och semesterperiod kommer vi inte att behandla ansökningar löpande under processen utan tar beslut om nästa steg först efter annonseringstiden.
